Answers

FAQs

The questions we hear most, answered plainly: timelines, data, print, delivery, registration, and how a campaign comes together. 847 questions from across the site, sorted by topic and by industry, each linked to the page that covers it in full.

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847 questions

Direct Mail

76 questions

Getting started

3 questionsTopics

What information does MBI need to begin?

MBI begins with the campaign objective, audience or geography, estimated quantity if known, desired format if known, personalization requirements, artwork status, response method, and target in-home window. It is fine if several of those are still undecided.

From Direct Mail Marketing Services

Can MBI design the mail piece, or do we supply artwork?

Either. MBI can coordinate direct mail design from an early concept, revise an existing piece, or take supplied artwork through a production and postal review before printing.

From Direct Mail Marketing Services

How is a direct mail schedule developed?

A direct mail schedule is developed backwards from the desired in-home window, allowing for data, graphic design, approval, production, finishing, postal preparation, and mailing. Postal delivery is not an exact household-level appointment.

From Direct Mail Marketing Services

Targeted mail

7 questionsTopics

Does targeted direct mail require a mailing list?

Yes. Targeted direct mail uses an authorized house file, a developed prospect list, or both to identify the selected recipients and provide addressing records.

From Targeted Direct Mail Services

How many pieces does a targeted direct mail campaign require?

There is no single minimum for direct mail itself, but presorted postage prices require minimum quantities and correct preparation, and production economics improve with volume. The workable quantity for a specific campaign depends on the audience definition, format, mail class, and objective, and should be confirmed during planning.

From Targeted Direct Mail Services

Can targeted direct mail reach businesses?

Yes. A targeted campaign can use an appropriate business audience when the available data, permitted use, campaign objective, and addressing requirements support it.

From Targeted Direct Mail Services

Can a targeted mail piece be personalized?

Yes, when the campaign data and production plan support the required variables. The variable rules and representative records should be proofed before production.

From Targeted Direct Mail Services

Will the final mailing quantity match the audience count we started with?

Not necessarily. Deduplication, suppression files, address validation, eligibility rules, and geographic exclusions can all reduce the usable audience, so the final mailable count should be confirmed before production rather than assumed from the initial count.

From Targeted Direct Mail Services

Should targeted direct mail use First-Class Mail or USPS Marketing Mail?

First-Class Mail generally offers faster, more predictable transit and includes forwarding and return of undeliverable pieces. USPS Marketing Mail generally costs less per piece for larger promotional quantities but has less predictable transit. Campaigns with a dated in-home window often justify First-Class; broad promotional campaigns often use Marketing Mail.

From Targeted Direct Mail Services

How long does a targeted direct mail campaign take to produce?

The schedule depends on data readiness, creative approvals, personalization complexity, format, quantity, and postal entry. Planning should work backward from the desired in-home window rather than forward from the order date, and the specific timeline should be confirmed for each campaign.

From Targeted Direct Mail Services

Audiences & mailing lists

10 questionsTopics

Can MBI use and prepare our existing mailing list?

Yes. MBI can work with an authorized house list and coordinate standardization, address verification, deduplication, suppression, segmentation, and preparation as required for the campaign.

From Direct Mail Marketing Services

Do we need a mailing list, or can MBI develop the audience?

Both are normal. MBI can prepare an authorized customer file, develop a consumer or business prospect audience from your selection criteria, or build the audience from the geography that describes your market.

From Direct Mail Marketing Services

Can MBI work with our existing customer list?

Yes. MBI can coordinate preparation of an authorized house list for selection, addressing, segmentation, personalization, and postal processing as required.

From Direct Mail Audience Targeting and Mailing List Services

How do you build a direct mail list for a new campaign?

The audience definition comes first: the objective, the geography, and the attributes that make a record qualified. A prospect audience is then developed against those approved criteria, standardized and address-verified, deduplicated against itself and against the house file, and reduced by any required suppression before a final mailable count is confirmed.

From Direct Mail Audience Targeting and Mailing List Services

Can a mailing list be cleaned and deduplicated?

Yes. Mailing data can be standardized, deduplicated, and checked against applicable suppression files using campaign-approved rules.

From Direct Mail Audience Targeting and Mailing List Services

What is the difference between suppression and deduplication?

Deduplication resolves repeated records within or across files according to approved rules, keeping one record where several existed. Suppression removes records that should not receive the campaign at all — current customers, do-not-contact entries, excluded geographies, or records that fail an eligibility rule.

From Direct Mail Audience Targeting and Mailing List Services

Is the first audience count the final mailing quantity?

Not necessarily. Deduplication, suppression, eligibility, geographic rules, and final data validation can change the usable audience count.

From Direct Mail Audience Targeting and Mailing List Services

How current does a mailing list need to be?

Addresses change continuously, so recency matters more than size. Move-update processing is required within a defined timeframe for presorted mail classes, and current USPS address-quality requirements should be confirmed for each campaign and class.

From Direct Mail Audience Targeting and Mailing List Services

Can a direct mail audience be used for email or digital advertising?

Not automatically. Postal eligibility does not establish consent for email, SMS, or advertising audiences. Each channel has its own legal, privacy, and platform requirements that should be reviewed before any activation.

From Direct Mail Audience Targeting and Mailing List Services

Do you rent mailing lists or build them?

The appropriate approach depends on the campaign. Some audiences are best developed from an authorized house file, some from a purpose-built prospect audience, and some from a combination. The source, permitted use, and handling of every file should be confirmed during planning.

From Direct Mail Audience Targeting and Mailing List Services

Postcards

7 questionsTopics

What is the best size for a direct mail postcard?

There is no single best size — the right one balances impact against postage. Pieces within the USPS postcard size range earn the lowest prices, sizes up to about 6 x 11 inches are priced as letters, and larger pieces are priced as flats. The choice should follow the message, the audience, and the mailing method.

From Postcard Mailing Services

Can a postcard be personalized?

Yes. A targeted postcard can use approved variable fields when the data, design, composition, and proofing plan support them.

From Postcard Mailing Services

How much does a postcard mailing cost?

Cost combines printing and postage, and both follow from the specification: size, quantity, paper and coating, mail class and presort, personalization, and data work. Because size affects the postal category and the press layout at once, it is usually the most effective variable to adjust when a campaign needs to fit a budget.

From Postcard Mailing Services

How much space does the address side need?

The address side must keep the address block, return address, indicia or stamp area, and barcode clear zone unobstructed, on a background light enough to stay machine-readable. Design that encroaches on those areas can make a mailing non-compliant after printing, so the address side should be laid out before the creative is finalized.

From Postcard Mailing Services

Does a postcard need a response method?

A postcard campaign should provide a clear next action, even when the main objective is awareness. The appropriate response path depends on the campaign objective.

From Postcard Mailing Services

Should a postcard use gloss or matte stock?

Gloss generally strengthens images and photography. Matte or uncoated stock is easier to write on and suits campaigns that ask the recipient to fill something in or that use a handwritten element. Coating also interacts with addressing and inkjet processes, so it should be confirmed with the production plan.

From Postcard Mailing Services

How far in advance should a postcard campaign be planned?

The schedule should be built backward from the desired in-home window and include data preparation, proofing, printing, finishing, addressing, postal preparation, entry, and transit. USPS does not guarantee an exact household delivery date, so dated campaigns should carry schedule margin.

From Postcard Mailing Services

Personalization & variable data

8 questionsTopics

Can each mail piece be personalized?

A mail piece can be personalized when the campaign data, format, and production plan support the required variables. Each campaign needs defined data rules, missing-data fallbacks, and representative proofs before the full run.

From Direct Mail Marketing Services

What is variable data printing?

Variable data printing composes each piece individually from a data file, so selected elements — text, images, offers, locations, codes — change from record to record within a single production run. It is what makes personalized direct mail possible at scale.

From Personalized Direct Mail and Variable Data Printing

Is adding a recipient name the only form of personalization?

No. Personalized mail may vary messages, images, locations, representatives, response paths, or other approved fields when the campaign supports them.

From Personalized Direct Mail and Variable Data Printing

Does personalization improve direct mail response?

Personalization that changes what the recipient should do or understand — a nearest location, a segment-specific offer, an assigned representative — is more useful than a name alone. Results depend on the audience, offer, data quality, and campaign, and no provider should guarantee a response outcome.

From Personalized Direct Mail and Variable Data Printing

What happens when variable data is missing?

The campaign should define and proof an approved fallback rule before production. Missing values should never be resolved by an unapproved assumption.

From Personalized Direct Mail and Variable Data Printing

Can every direct mail format use variable data?

Variable data support depends on the format, printing method, creative template, data, quantity, and production plan. The requirements should be confirmed for the specific campaign.

From Personalized Direct Mail and Variable Data Printing

Does personalized direct mail cost more?

It changes the cost structure rather than simply raising it. Variable work is produced digitally, which removes plate and changeover costs and makes many versions practical, but the unit cost curve differs from offset printing. The comparison depends on quantity, size, and version count.

From Personalized Direct Mail and Variable Data Printing

How many proofs does a variable campaign need?

Enough to cover the content paths that actually differ — each major segment, each image or location swap, the shortest and longest values, every fallback condition, and the response codes. A single ideal sample record is not a sufficient proof for a variable campaign.

From Personalized Direct Mail and Variable Data Printing

Multi-location & national programs

7 questionsTopics

Can MBI manage several versions, locations, or markets?

Yes. MBI can coordinate multi-version, multi-location, and nationwide campaigns from one program specification, subject to the approved artwork, data, quantities, mailing plan, and schedule.

From Direct Mail Marketing Services

Can one campaign use different versions by location?

Yes. A multi-location campaign can coordinate approved local versions when each version is mapped to the correct audience, quantity, proof, and response path.

From Multi-Location and Nationwide Direct Mail

Can a program use different mailing approaches in different markets?

Yes, as long as the program specification keeps each market's purposes, geographies, records, versions, and response methods distinct. Audience layers inside one market can differ on the same terms.

From Multi-Location and Nationwide Direct Mail

How are overlapping territories handled between locations?

The program needs an explicit assignment rule before data preparation — nearest location, defined territory, existing account relationship, or another approved method. Without one, households in shared areas can receive competing versions of the same campaign.

From Multi-Location and Nationwide Direct Mail

How do franchise approvals work in a national mail program?

Most programs work best with a fixed participation window, a defined set of approved local options rather than open customization, a clear approval path for local content, and a record of each location's commitment. That structure keeps local authority intact without putting the shared schedule at risk.

From Multi-Location and Nationwide Direct Mail

Does nationwide direct mail require one mailing date?

No. A nationwide program may use one or several approved mailing windows depending on audience, market, production, and delivery requirements.

From Multi-Location and Nationwide Direct Mail

Can results be reported by location?

Yes, when the response method carries the necessary identifiers and those identifiers reach the downstream systems. Reporting dimensions should be chosen before production, because they determine what has to be printed on the piece and captured on response.

From Multi-Location and Nationwide Direct Mail

B2B direct mail

6 questionsTopics

Can B2B direct mail target business locations?

Yes. A campaign can select appropriate business locations or accounts when the data source, permitted use, addressing plan, and objective support the selection.

From B2B Direct Mail

Does B2B direct mail require a named contact?

Not always. A campaign may address an organization, location, department, role, or known contact depending on the data and mailing approach.

From B2B Direct Mail

How is a B2B mailing audience selected?

Commonly by industry classification, employee-count range, estimated revenue range, location count, geography, and role or title where the data supports it — combined with existing account files and any required suppression. Availability and permitted use vary by source and should be confirmed for each campaign.

From B2B Direct Mail

Is B2B direct mail worth it for a small audience?

It can be, because B2B economics differ from consumer mail. A higher spend per piece across a few thousand qualified accounts is often more defensible than a lower spend across a large unqualified audience, provided the account definition is sound and the follow-up is planned.

From B2B Direct Mail

Can B2B mail coordinate with CRM and sales activity?

Yes. The campaign can align with CRM and sales follow-up when the organization has appropriate data, permissions, systems, and response-routing rules.

From B2B Direct Mail

When should sales follow up after a B2B mailing?

Follow-up generally works better timed to the delivery window than to the mail date, because business mail can sit in a mailroom for several days before reaching the intended reader.

From B2B Direct Mail

Direct mail + digital

6 questionsTopics

Can direct mail and email use the same audience?

They may overlap, but email requires its own appropriate permissions and data rules. Postal eligibility does not automatically establish email consent.

From Direct Mail and Digital Marketing

When should digital activity run relative to the mail drop?

Mail arrives across a window rather than on one day, so supporting digital activity generally works better running through that window and slightly beyond it than timed to a single date.

From Direct Mail and Digital Marketing

Should the landing page repeat the mail piece?

The landing page should be clearly recognizable as part of the same campaign while providing the additional information and action needed for the digital response.

From Direct Mail and Digital Marketing

Why does direct mail increase branded search?

Many recipients look up an organization by name rather than typing a printed URL or scanning a code. That behavior shows up as branded search and direct traffic rather than as tracked campaign response, which is one reason mail is frequently under-credited in digital reporting.

From Direct Mail and Digital Marketing

Does digital response prove the mail caused it?

Not by itself. A recipient may encounter several channels, so reporting should explain the response method and attribution limitations.

From Direct Mail and Digital Marketing

Can a mailing audience be used for retargeting or paid social?

Only where the data source, permitted use, consent, and platform rules allow it. Each advertising platform has its own requirements for audience data, and postal eligibility does not establish them.

From Direct Mail and Digital Marketing

Tracking & measurement

9 questionsTopics

Can postal delivery be tracked?

Postal processing visibility may be available for some campaign specifications, but it does not confirm the exact delivery time or recipient-level response. Available information should be confirmed during planning.

From Direct Mail Marketing Services

How can direct mail response be measured?

Direct mail response can be evaluated with campaign-specific URLs, QR codes, phone numbers, offer codes, reply devices, form submissions, redemptions, matchback, or segment comparisons. The response path has to be chosen before production, because the piece must carry it. No method provides perfect attribution.

From Direct Mail Marketing Services

How do you track direct mail response?

Through response paths printed on the piece and captured downstream: a campaign URL or landing page, a QR code, a tracked phone number, an offer or source code, a reply device, or matchback against the mailed audience. The method has to be chosen before production, because the identifiers it needs must appear on the mail piece.

From Direct Mail Campaign Measurement

Does a QR-code scan count as a conversion?

Not automatically. A scan is an interaction; the campaign must define which later event, if any, counts as a completed conversion.

From Direct Mail Campaign Measurement

Can direct mail be measured without a QR code?

Yes. URLs, phone numbers, offer codes, forms, reply devices, redemptions, matchback, and segment comparisons are other possible methods.

From Direct Mail Campaign Measurement

How long should a direct mail campaign be measured?

The window should be defined before the mail drops and applied consistently to every comparison. Response builds over days and continues well past the first week, and campaigns tied to renewals or seasonal needs can produce response much later, so reading results too early understates the campaign.

From Direct Mail Campaign Measurement

What is a direct mail matchback?

Matchback connects later transactions or responses to the mailed audience using approved identifiers and rules, rather than relying on the recipient to present a code. Its usefulness depends on data quality, coverage, timing, permitted use, and how shared households or organizations are handled.

From Direct Mail Campaign Measurement

Can attribution be perfect?

No. People may encounter several channels and respond through an untracked or different path. Reporting should state the method and its limitations.

From Direct Mail Campaign Measurement

What is a good direct mail response rate?

Published averages vary widely by industry, audience, offer, and format, and they make a poor target for a specific campaign. A more useful benchmark is the organization's own prior result on a comparable audience and offer, measured the same way over the same window.

From Direct Mail Campaign Measurement

Cost & postage

6 questionsTopics

Why is there no single price for direct mail?

Direct mail campaigns differ in quantity, format, paper, finishing, audience data, personalization, mail class, postal preparation, and delivery plan. A single rate card would not accurately describe most campaign specifications.

From What Does Direct Mail Cost?

What has the biggest effect on direct mail cost?

Quantity, format and finished size, postal category, mail class, and the quality of the mailing data usually have the largest early effect. The biggest lever depends on the campaign, so the choices should be reviewed together rather than one at a time.

From What Does Direct Mail Cost?

Does a larger mail piece cost more?

Often. A larger piece can use more material and press space, and it can move into a different USPS price category. It may still be the right choice when the additional space or visibility supports the objective.

From What Does Direct Mail Cost?

Does personalization increase direct mail cost?

Personalization changes the cost structure by adding data preparation, composition rules, proofs, and variable-data production. It should be used when the variable content makes the message more useful to the recipient.

From What Does Direct Mail Cost?

How can a direct mail campaign reduce postage?

The campaign can review the physical specification, mail class, quantity, sortation, address quality, and entry plan. The applicable USPS requirements and prices should be confirmed for the specific campaign before the artwork is finalized.

From What Does Direct Mail Cost?

When should direct mail cost be discussed?

Cost should be discussed before the format and artwork are finalized. That is when the campaign can still adjust the choices that affect both production and postage without reworking an approved piece.

From What Does Direct Mail Cost?

Choosing a direct mail company

7 questionsTopics

Does MBI guarantee campaign results?

No. Campaign performance depends on the audience, message, offer, timing, format, response experience, and other factors outside any direct mail provider's complete control.

From Direct Mail Marketing Services

Is a printer the same as a direct mail company?

Not necessarily. A printer may produce the physical piece while audience, data, mailing, postal, and response planning remain with the client or other providers.

From How to Choose a Direct Mail Company

What questions should I ask a direct mail company?

Ask who owns the audience and data, how records are validated, deduplicated, and suppressed, whether postal requirements are reviewed before artwork is finalized, who handles preparation and USPS entry, how the schedule works backward from the delivery window, what postal visibility exists, and how response will be measured.

From How to Choose a Direct Mail Company

What should a direct mail proposal define?

It should define the provider and client responsibilities for audience, data, creative, production, personalization, postal preparation, schedule, approvals, entry, and response planning.

From How to Choose a Direct Mail Company

Why do direct mail quotes vary so much?

Usually because they describe different work. Quotes differ on whether postage is included, which data preparation is inside the price, how many proof rounds are covered, what stock and mail class are assumed, and how a change in final count is handled. Comparison only works against one fixed specification.

From How to Choose a Direct Mail Company

Should a provider guarantee response?

No. A provider should explain the campaign factors and measurement limitations honestly rather than guarantee leads, sales, donations, or other performance outcomes.

From How to Choose a Direct Mail Company

Is full-service always the right choice?

No. Full-service coordination is valuable when a campaign spans audience, data, creative, production, postal, and measurement, or when internal capacity is limited. An organization that already owns its audience, data, and creative may need only printing and mailing.

From How to Choose a Direct Mail Company

Seminars & Events

93 questions

Seminar marketing basics

12 questionsTopics

What is seminar marketing?

Seminar marketing is the practice of promoting an event so that the right prospective clients learn about it, register, and attend. It combines audience selection, an invitation, a registration path, and reminder communication into one campaign built around a specific date and venue.

From Seminar Marketing Services

What does a seminar marketing company do?

A seminar marketing company plans and executes the campaign that fills a seminar. Services may include audience targeting, mailing list development, invitation design, printing, mailing, registration support, event advertising, email communication, SMS reminders, and campaign reporting. MBI coordinates these through one organization.

From Seminar Marketing Services

What is included in a full-service seminar campaign?

A full-service campaign covers planning, production, promotion, and support: audience and geographic targeting, consumer data selection, invitation design and copy, commercial printing, mail preparation and postal processing, registration coordination, Meta advertising, email confirmations, consent-based SMS reminders, campaign tracking, and a dedicated coordinator. Campaigns are assembled from these components, and not every campaign uses all of them.

From Seminar Marketing Services

How is full-service seminar marketing different from direct mail alone?

The difference is where the provider's work starts and stops. A print-and-mail vendor produces and mails artwork it is supplied. A full-service partner helps decide who receives the invitation, what it says, how the response is captured, and what registrants hear between registering and arriving.

From Seminar Marketing Services

Does MBI only provide seminar direct mail?

No. Direct mail is usually the core of the campaign, but engagements can also include audience data, design, commercial printing, Meta advertising, email communication, consent-based SMS reminders, and registration coordination. The services are selected per campaign.

From Seminar Marketing Services

Who should use seminar marketing?

Professionals and organizations whose services require education and trust, and whose prospective clients are concentrated in a definable local area. That commonly includes financial advisors and retirement planners, estate planning and elder law attorneys, Medicare and insurance agents, chiropractic, physical therapy, and orthotics practices, neuropathy and functional medicine, audiology, senior living communities, and funeral homes and preneed providers, and, at scale, the FMOs and IMOs that run seminar programs for many advisors.

From Seminar Marketing Services

What types of events can MBI promote?

Dinner seminars, educational workshops, lunch-and-learn events, community and library presentations, office seminars, webinars, hybrid events, and other professional educational events.

From Seminar Marketing Services

Does MBI create the seminar presentation?

No. MBI builds and runs the campaign that fills the room. The presentation content, the speaking, and the follow-up relationships remain with the hosting professional.

From Seminar Marketing Services

Can MBI coordinate Meta advertising?

Yes, as part of a seminar campaign. Meta advertising is coordinated with the event's direct mail creative and registration experience, and is subject to platform policies, audience availability, and the Special Ad Category restrictions Meta applies to financial products and services, housing, employment, and social issue, electoral or political ads.

From Seminar Marketing Services

What information does MBI need to begin?

The seminar topic, the intended audience, the proposed event date, the event city and state, the venue if it is chosen, the registration method, any required disclosures or approval process, and which services you think you need. If some of that is still open, that is normal. Working the specification out is part of the campaign.

From Seminar Marketing Services

What happens after the seminar?

The host should have a defined follow-up process for attendees and appropriate registrants: thank-you communication, promised educational resources, appointment invitations, and personal outreach. MBI can discuss supported post-event communications, but timely follow-up from the hosting professional is usually what converts attendance into business.

From Seminar Marketing Services

Can seminars be run as an ongoing program?

Yes, and that is often where the value compounds. A repeatable program lets you compare markets, venues, topics, audience criteria, invitation formats, mail quantities, registration methods, reminder sequences, attendance rates, and appointment outcomes over time. Preserve what works, and change one variable at a time so the result stays readable.

From Seminar Marketing Services

Audiences & mailing lists

10 questionsTopics

Can MBI help select the audience?

Yes. MBI can translate an intended attendee profile into practical audience criteria using available and permitted consumer data. The specific options depend on the campaign, the data source, applicable rules, and the audience size in that market.

From Seminar Marketing Services

How is the geographic targeting area determined?

It is determined market by market rather than by a standard radius. Population density, traffic patterns, road access, geographic barriers, venue familiarity, and local travel habits all affect how far attendees will realistically travel. MBI reviews the geography around your specific venue before the area is set.

From Seminar Marketing Services

What happens if the audience near the venue is too small?

MBI raises it before anything is committed. The usual options are to relax one or more targeting criteria, extend or reshape the geographic area, add neighboring ZIP codes, adjust the mail quantity, or consider a different venue. Discovering an audience limitation after production has started removes all of those options.

From Seminar Marketing Services

How large should the mailing list be?

There is no universal quantity. The appropriate mail volume depends on the available audience, event capacity, targeting criteria, market, topic, and promotional mix. MBI can review the audience around your venue and discuss practical options.

From Seminar Marketing Services

How many invitations does a seminar mailing need?

The quantity follows from the target headcount, because only a small fraction of the mailed audience registers and only a fraction of registrations attend. The workable number depends on the topic, market, venue, audience quality, and offer, and should be sized against the room before the criteria are finalized rather than after.

From Seminar Mailing Lists and Audience Targeting

What criteria can a seminar mailing list use?

Commonly geography around the venue plus age range, household composition, homeownership, estimated household income, property characteristics, length of residence, and life-stage indicators. Availability, accuracy, and permitted use vary by data source and market, and should be confirmed for each campaign.

From Seminar Mailing Lists and Audience Targeting

How far around the venue should a seminar mail?

Far enough to reach a qualified audience large enough to fill the room, and no farther than people will realistically travel on an evening. The right distance varies with market density, traffic patterns, geographic barriers, and the perceived value of the topic, which is why the radius should be reviewed on a map rather than set by default.

From Seminar Mailing Lists and Audience Targeting

Should the same households be invited to more than one seminar?

Repeat invitations need a plan rather than a default. Prior attendees often warrant a different message, recent non-responders often warrant a rest period, and overlapping draw areas between two scheduled events should be resolved before either mails. Which records can be applied as a suppression file, and in what format, should be confirmed for the specific campaign.

From Seminar Mailing Lists and Audience Targeting

Can we use our existing client or prospect list for a seminar?

Yes, where the file is authorized for the purpose. A house file can be used on its own, or combined with a developed prospect audience, with deduplication and suppression applied across both so no household is invited twice.

From Seminar Mailing Lists and Audience Targeting

When should the seminar audience be finalized?

Early enough that a shortfall can still be fixed by widening the audience rather than by moving the event. Because address validation, deduplication, and suppression all reduce the count, the deliverable quantity should be confirmed before printing rather than assumed from the initial selection.

From Seminar Mailing Lists and Audience Targeting

Invitations & compliance

13 questionsTopics

What direct mail format works best for seminars?

There is no single best format. Postcards, oversized postcards, self-mailers, letters, and invitation packages are all used for seminars. The right choice depends on how much information the piece has to carry, how the campaign is positioned, the audience, and the mailing method. MBI recommends a format after reviewing the event.

From Seminar Marketing Services

Can MBI design, print, and mail the invitation?

Yes. MBI can create custom seminar invitation materials or prepare client-supplied creative for production, then print, address, prepare, and enter the mail. All designs are subject to proof approval before printing.

From Seminar Marketing Services

Can my compliance department review the materials?

Yes. Your designated reviewers evaluate the proof and provide required changes before approval. Nothing moves into production until the required approval is received. The client remains responsible for obtaining all legal, regulatory, carrier, broker-dealer, and internal approvals its campaign requires.

From Seminar Marketing Services

Who is responsible for compliance approval?

Compliance stays with you. All copy, offers, and targeting should be reviewed for applicable firm, regulatory, carrier, and platform requirements. MBI supports campaign execution; the hosting organization remains responsible for obtaining its required approvals and for ensuring the campaign complies with applicable laws and its own supervisory procedures. Healthcare campaigns in particular should provide useful information without promising medical results or implying a treatment is appropriate for every attendee.

From Seminar Marketing Services

Can we use our existing design or landing page?

Potentially. MBI can review existing assets and determine what can be incorporated. Supplied files must meet production requirements, and existing registration pages should be checked for accurate event information and a functional mobile experience.

From Seminar Marketing Services

What should a seminar invitation include?

Eight things: what the event is about, why the subject is relevant now, who should attend, what the attendee will learn, when and where it takes place, whether there is a meal or another attendance detail, how to register, and any deadline or seating limitation. Anything beyond those usually competes with them rather than adding to them.

From Seminar Direct Mail and Invitation Design

What mail format works best for a seminar invitation?

It depends on how much the piece has to carry, how the campaign is positioned, the audience, and the mailing method. Postcards, oversized postcards, self-mailers, letters, folded invitations, enveloped packages, and reply cards are all used for seminars. MBI produces each of them in house, so the format can be chosen against real production and postal constraints.

From Seminar Direct Mail and Invitation Design

Why use direct mail for a seminar instead of digital only?

A physical invitation arrives in the household and stays visible. It can be set aside, discussed with a spouse, and revisited when the recipient is ready to decide, which suits an evening commitment made days in advance. Digital promotion is generally used alongside the mail, aimed at the same audience, rather than in place of it.

From Seminar Direct Mail and Invitation Design

How much copy should a seminar invitation carry?

Enough to answer the eight questions and no more. The invitation is not the place to explain the presentation or list every credential. Clear beats crowded, and a concrete subject stated plainly generally does more than an urgent claim stated vaguely.

From Seminar Direct Mail and Invitation Design

Can MBI design the invitation, or does the client supply artwork?

Either. Creative can be developed or refined with the client, or the client can supply print-ready artwork and MBI can handle production alone. Which arrangement fits depends on what already exists and who reviews it.

From Seminar Direct Mail and Invitation Design

Who is responsible for compliance review of the invitation?

The hosting organization. Firm or broker-dealer review, carrier approval, state bar advertising requirements, and internal supervisory procedures remain the client's responsibility. MBI coordinates the proofing cycle to fit inside that review schedule and produces to the approved materials.

From Seminar Direct Mail and Invitation Design

What is most often wrong on a seminar proof?

Event details. A wrong start time, an outdated venue address, or a registration path that does not resolve cannot be fixed once the piece is in the mail stream, and each one costs attendance directly. Details should be verified against the venue rather than against the brief.

From Seminar Direct Mail and Invitation Design

When does the invitation need to be approved?

Early enough that production and delivery still land inside the in-home window, which for seminars is 12 to 14 days before the first event date. Because production begins as soon as 24 hours after proof approval, the approval deadline is generally set by delivery time and the review cycle rather than by production.

From Seminar Direct Mail and Invitation Design

Timelines & scheduling

9 questionsTopics

Can MBI support several dates or markets?

Yes, including multiple markets. Each market should still be reviewed independently, because audience availability, geography, venues, and campaign requirements differ between them.

From Seminar Marketing Services

When should seminar invitations be mailed?

Invitations should arrive in homes 12 to 14 days before the first event date. That is the in-home window MBI schedules campaigns around, and the one that produced the strongest response across MBI's own A/B testing of seminar campaigns. The mail date is then set by working backward from that window rather than forward from the order date.

From Seminar Campaign Timeline and Mailing Lead Times

How long does seminar campaign production take?

Production begins as soon as 24 hours after proof approval. How long it then takes depends on the job — quantity, finishing, materials and postal preparation — but all of it is handled in house, so production occupies a known and short block of the schedule rather than moving between separate vendors.

From Seminar Campaign Timeline and Mailing Lead Times

How far ahead should seminar planning start?

Far enough ahead that audience preparation and every required review can finish before the press date without compressing either. Because the event date cannot move, the honest way to answer this for a specific campaign is to work backward from it through delivery, production, approvals, and audience work, and see where the first deadline actually falls.

From Seminar Campaign Timeline and Mailing Lead Times

What happens if the event date is already close?

A compressed schedule is workable, but the trade has to be made deliberately at the start rather than discovered at the end. Mail class, audience size, the number of proofing passes, and the length of the reminder sequence are the levers, and each affects the campaign differently. MBI reviews what is achievable against the specific date before the campaign is committed.

From Seminar Campaign Timeline and Mailing Lead Times

What most often delays a seminar campaign?

Approvals, not production. Broker-dealer, carrier, state bar, and internal compliance review each take as long as they take, and campaigns that have not scheduled them as a named stage with its own dates are the ones that run late. Unconfirmed event details are the second most common cause.

From Seminar Campaign Timeline and Mailing Lead Times

When should digital advertising start relative to the mail?

Digital promotion is scheduled against the same in-home window as the invitation, so advertising reinforces a piece the household is already holding rather than arriving in isolation. Aiming both at the same audience is what makes the timing matter.

From Seminar Campaign Timeline and Mailing Lead Times

When are registration reminders sent?

Confirmation is sent when a registration is taken. The reminder sequence is then timed to the event date rather than to the mail date, close enough to the evening to prompt attendance and spaced so it does not read as pressure. Registrations taken over the phone enter the same sequence as those taken online.

From Seminar Campaign Timeline and Mailing Lead Times

How are multiple seminar dates scheduled?

As one calendar rather than as separate campaigns. Each date needs its own in-home window, overlapping draw areas between nearby events are resolved before either mails, and households invited to an earlier date need a deliberate decision about whether they are invited to the next.

From Seminar Campaign Timeline and Mailing Lead Times

Registration & reminders

8 questionsTopics

What should a seminar registration page include?

The topic, date, time, venue, presenter, the primary reasons to attend, whether seating is limited, whether guests may attend, what information is required, and what happens next. It must work on a phone without zooming or hunting, since many registrations come from someone scanning a code off the mail piece.

From Seminar Registration, Email and SMS Reminders

Can people register for a seminar by phone?

Yes. MBI takes registrations through a landing page and over the phone, and both enter the same confirmation and reminder sequence. For Medicare, retirement, estate planning, and senior care audiences the phone is often a primary path rather than a fallback.

From Seminar Registration, Email and SMS Reminders

What should a seminar confirmation email say?

It confirms the registration and carries the event date and start time, the venue name and address, parking or arrival instructions, guest information, what to expect, and contact details. Later messages in the sequence carry schedule changes, final reminders, and post-event resources.

From Seminar Registration, Email and SMS Reminders

Can we send SMS reminders to seminar registrants?

Only to registrants who have provided appropriate consent, captured at registration and recorded. SMS carries the reminder rather than the detail: event name, date and time, venue, a directions link, how to update the reservation, a contact method, and a concise confirmation request.

From Seminar Registration, Email and SMS Reminders

How many reminders should a seminar campaign send?

More than one. A single confirmation sent at the moment of registration is rarely enough when the event is weeks away. The sequence is timed to the event date rather than the mail date, close enough to prompt attendance and spaced so it does not read as pressure.

From Seminar Registration, Email and SMS Reminders

Why do registrants not show up?

Usually because they registered far in advance and forgot, the confirmation was unclear, the venue information was hard to find, a calendar conflict arose, the registration was casual rather than committed, or no reminders were sent. A coordinated confirmation and reminder sequence removes the avoidable causes; it cannot remove all of them.

From Seminar Registration, Email and SMS Reminders

Does the registration page have to match the invitation?

Yes. The topic, date, venue, and treatment should match across the mail, ads, email, and SMS. A registration page that does not match the piece a prospect is holding introduces doubt at the moment they were ready to act.

From Seminar Registration, Email and SMS Reminders

Dinner seminars

8 questionsTopics

What is a dinner seminar?

An educational presentation paired with a hosted meal, usually held at a restaurant or private dining room in the evening. The meal creates a reservation count the host commits to in advance, which is what distinguishes marketing a dinner seminar from marketing a standard one.

From Dinner Seminar Marketing

How do you fill a dinner seminar?

With an audience selected around the venue's realistic draw area, an invitation that leads with the subject rather than the meal, a registration path that works by phone as well as online, and a confirmation and reminder sequence that turns registrations into confirmed reservations. Volume alone does not fill a room that has a committed headcount.

From Dinner Seminar Marketing

When should dinner seminar invitations be mailed?

So they arrive in homes 12 to 14 days before the first event date, the same in-home window MBI schedules other seminar campaigns around. Delivered much earlier the date is forgotten; delivered much later there is no room left for the reminder sequence that confirms reservations.

From Dinner Seminar Marketing

How do you reduce no-shows at a dinner seminar?

Confirm the reservation when it is taken, remind on a schedule timed to the event rather than the mail date, and include a low-friction way to release a seat. Email carries the detail and SMS carries the reminder, the latter only for registrants who have provided appropriate consent.

From Dinner Seminar Marketing

Should the invitation name the restaurant?

Usually yes, because a familiar venue reduces uncertainty about attending. But the meal and the venue are details rather than the proposition. An invitation that leads with the restaurant attracts people interested in dinner rather than in the subject, which produces attendance without producing conversations.

From Dinner Seminar Marketing

Can registrants bring a guest?

That is the host's decision, and it has to be made before the invitation is written. Guest policy affects both the copy and the headcount, and leaving it unstated means recipients will decide for themselves and the count will be wrong in the direction that costs the most.

From Dinner Seminar Marketing

Is a dinner seminar better than a workshop or a webinar?

Not inherently. The right format is the one that makes participation easiest for the intended attendee. Workshops suit practical or interactive subjects, lunch-and-learn events suit certain audiences and locations, library events offer familiarity and accessibility, and webinars remove travel at the cost of a weaker commitment.

From Dinner Seminar Marketing

How is the meal count confirmed with the venue?

From confirmed reservations rather than raw registrations, reviewed close enough to the event that late changes are captured. Venue capacity should be established before the audience is sized, since the room sets the ceiling on the evening.

From Dinner Seminar Marketing

FMO & IMO programs

9 questionsTopics

What is seminar marketing for an FMO or IMO?

It is running seminar invitation campaigns across a network of independent agents rather than for a single advisor. The work covers audience selection per market, invitation production for every agent, a shared calendar, territory and suppression management across the network, and registration routed back to the correct agent.

From Seminar Marketing for FMOs and IMOs

What is the difference between an FMO and an IMO?

In practice, very little. Both sit between carriers and independent agents, holding carrier contracts and earning an override on agent sales. FMO is more common in the Medicare market and IMO more common in life and annuity contexts. NMO describes the same kind of organization at national scale, and a BGA is closer to the life and annuity side, adding underwriting and back-office support.

From Seminar Marketing for FMOs and IMOs

When does Medicare seminar mail need to go out for AEP?

AEP runs October 15 to December 7, and plans may not market the coming year's products before October 1. Since invitations perform best arriving 12 to 14 days before the event, mail for early-AEP events has to be produced and entered in the first days of October — which compresses an entire agent network into one production window.

From Seminar Marketing for FMOs and IMOs

What is the difference between a Medicare educational event and a sales event?

An educational event informs beneficiaries about Medicare generally, must be clearly advertised as educational, and agents may not market specific plans or benefits there, though they may hand out communications materials and business cards and make available and receive Business Reply Cards and Scope of Appointment forms. A sales or marketing event promotes specific plans and can facilitate enrollment, and its materials generally require carrier and CMS approval. An event is classified by what happens in the room, not by how it was advertised.

From Seminar Marketing for FMOs and IMOs

Can one seminar campaign cover multiple agents in different markets?

Yes, and it should be built as one program rather than as separate campaigns. Each agent's event needs its own audience around its own venue and its own in-home window, while suppression, territory overlap, creative consistency, and the calendar are managed across the network.

From Seminar Marketing for FMOs and IMOs

How is overlap between two agents' markets handled?

It has to be resolved before either agent mails. Two events that do not overlap geographically may still conflict if they fall in the same week, so the territory map and the event calendar are reviewed together. Suppression of prior invitees and attendees is applied at the program level rather than per agent.

From Seminar Marketing for FMOs and IMOs

How should a network seminar program be invoiced for co-op?

Per agent and per campaign, with quantity and market identifiable. Carriers typically make co-op funds available through the marketing organization, and reimbursement is supported by documentation of the spend — for direct mail, the invoice. A single lump-sum invoice across many agents is difficult to reconcile at the busiest point in the year. Co-op terms and eligibility are set by the carrier and the organization, not by a print vendor.

From Seminar Marketing for FMOs and IMOs

Who is responsible for CMS and carrier approval of seminar materials?

The organization and its agents. Classification of the event, any required filing, and carrier or CMS approval remain with the client. A production partner should build the proofing cycle to fit inside that review and produce only to approved materials.

From Seminar Marketing for FMOs and IMOs

Why does production capacity matter more for a network than for one advisor?

Because the whole network needs the same days. A vendor comfortable producing one agent's campaign in September may not absorb sixty in the first week of October. In-house printing, personalization, postal preparation, and production that begins as soon as 24 hours after proof approval matter most when every agent is approving proofs in the same week.

From Seminar Marketing for FMOs and IMOs

Measuring results

8 questionsTopics

How should seminar campaign results be measured?

In tiers: invitations mailed and delivered, registrations and reserved seats, attendance and attendance rate, then appointments and business outcomes. Attribution is never exact, since a prospect may see the invitation, then an advertisement, and then register through a search. Comparing each campaign against your own previous campaigns is more useful than comparing against published benchmarks from other markets.

From Seminar Marketing Services

How do you measure a seminar campaign?

In four tiers. Delivery covers invitations mailed and delivered, ad activity, and landing page visits. Response covers form and phone registrations, registrants per household, and reserved seats. Attendance covers confirmation engagement, attendance, and attendance rate. Outcome covers appointments and eventual business results.

From Measuring a Seminar Campaign

What is the most important seminar metric?

Attendance rate is the most under-tracked and the most actionable. It sits between the marketing and the outcome, and it responds directly to confirmation clarity, reminder timing, and how firm the original registration was.

From Measuring a Seminar Campaign

Why is a registration count not enough?

Because a registration and an attendee are not the same thing, and neither is a business outcome. A campaign optimized purely for form submissions can produce a long list and a modest room, and the count gives no indication of which stage is responsible.

From Measuring a Seminar Campaign

How should seminar attribution be handled?

Honestly. Someone may receive an invitation, later see an ad, and register by searching for the organization by name. Track what is trackable, treat mail and digital as reinforcing rather than competing, and compare campaigns against your own previous ones rather than against published benchmarks from unrelated markets.

From Measuring a Seminar Campaign

What reporting does MBI provide after a seminar campaign?

It depends on what the campaign included, and it should be agreed in writing beforehand. Where MBI handles registration, the captured registrant data is provided to the client. Campaigns with digital promotion can reference the platform's own reporting. Registrations taken over the phone are captured alongside the web form, so the registrant data covers both channels.

From Measuring a Seminar Campaign

Can seminar results be compared against industry benchmarks?

Not usefully. Published figures come from different markets, audiences, topics, and formats, and they rarely disclose enough to be comparable. Your own previous campaigns are a far better baseline, which is an argument for keeping the measurement method consistent between events.

From Measuring a Seminar Campaign

Why does changing several things at once make measurement useless?

Because the result cannot be attributed to any of them. If audience, venue, topic, invitation, and offer all change between two events, the difference in outcome is uninterpretable however precisely it was recorded. Hold most variables steady and change one deliberately.

From Measuring a Seminar Campaign

Common mistakes

7 questionsTopics

What is the most common seminar marketing mistake?

Choosing the venue before reviewing the audience around it. A desirable room that does not sit near the right households caps the campaign before any creative decision is made, and it is the one mistake that later work cannot compensate for.

From Seminar Marketing Mistakes That Cost Seats

Why do people register for a seminar and not attend?

Most often because they registered well in advance and forgot, the confirmation was unclear, venue information was hard to find, a calendar conflict arose, or no reminder sequence was sent. Some absence is unavoidable; most of the gap is caused by things that are controllable.

From Seminar Marketing Mistakes That Cost Seats

How much information should a seminar invitation carry?

Enough to make the event understandable and give a reason to respond. It does not need the whole presentation. Every additional element competes with the few that create relevance, so overloading the piece usually reduces response rather than increasing it.

From Seminar Marketing Mistakes That Cost Seats

Why does consistency across channels matter so much?

Because a different time, title, or venue detail between the mail, the landing page, and the ads creates confusion at the point of decision, and confusion costs registrations. It is one of the most avoidable failures and one of the most common when separate vendors each own a channel.

From Seminar Marketing Mistakes That Cost Seats

How many reminders should be sent before a seminar?

More than one. A single confirmation at the moment of registration rarely survives the weeks between registering and attending. The sequence should be timed to the event date and spaced so it prompts rather than pressures.

From Seminar Marketing Mistakes That Cost Seats

How should a seminar campaign be judged?

Not by registrations alone. Registration quality, attendance, attendance rate, appointment activity, and eventual business outcomes all matter, and attendance rate in particular is the measure most campaigns under-track.

From Seminar Marketing Mistakes That Cost Seats

Why is starting late so costly for a seminar?

Because the event date cannot move. Every deadline in a seminar campaign is derived backward from it, so time lost early is not recovered later — it is taken out of targeting, approvals, or the delivery window, each of which affects attendance directly.

From Seminar Marketing Mistakes That Cost Seats

Choosing a seminar marketing company

9 questionsTopics

Does MBI guarantee attendance or registrations?

No. Campaign performance depends on the audience, topic, offer, venue, presenter, market, timing, competition, and economic conditions, among other factors. MBI provides campaign strategy and execution. It does not guarantee registrations, attendance, appointments, new clients, or revenue.

From Seminar Marketing Services

How should organizations compare seminar marketing companies?

Compare how much of the campaign each provider will own and how clearly it describes what it cannot control. Ask whether it helps select the audience, whether it reviews the market around your venue before setting a quantity, whether graphic design and production are coordinated in one place, who owns the schedule, what reporting you will receive, and how it talks about guarantees.

From Seminar Marketing Services

How do you choose a seminar marketing company?

Decide first how much of the campaign you intend to own, then evaluate providers on how much of the rest they will take. The decisive questions are who selects the audience, who reviews the market around the venue, whether creative and production sit in one place, where compliance review fits the schedule, and who holds the backward timeline by name.

From How to Choose a Seminar Marketing Company

What is the difference between a print-and-mail vendor and a full-service seminar partner?

Scope, not quality. A print-and-mail vendor produces and mails what you supply and is the right choice when audience, artwork, and follow-up are already handled internally. A full-service partner also owns audience selection, market review, creative, the proofing cycle, registration, digital promotion, reminders, and the schedule — which matters when several components have to meet one fixed date.

From How to Choose a Seminar Marketing Company

Should a seminar marketing company guarantee attendance?

No, and a provider that does is describing something outside its control. Weather, competing local events, the topic, the presenter, and the date all affect a turnout no vendor can promise. How a provider answers this question is one of the more reliable signals about the rest of the engagement.

From How to Choose a Seminar Marketing Company

Who is responsible for compliance approval?

The hosting organization, always. Firm or broker-dealer review, carrier approval, state bar advertising requirements, and internal supervisory procedures remain the client's responsibility. A provider should coordinate the proofing cycle to fit inside that review and produce only to approved materials.

From How to Choose a Seminar Marketing Company

What should I ask about reporting before signing?

Ask what you will receive and what you will have to track yourself, and get it in writing before the campaign rather than after it. Reporting varies substantially between providers and between engagement types, and it is the item most often assumed rather than agreed.

From How to Choose a Seminar Marketing Company

Does using one company for everything actually matter?

It matters in proportion to how immovable the date is. Each handoff between separate vendors is a place a fixed schedule can slip, and a seminar cannot absorb a slipped schedule the way an ongoing campaign can. If the components are few and already settled, the benefit is smaller.

From How to Choose a Seminar Marketing Company

Can a campaign start as production only and expand later?

Yes. Production alone is a normal engagement, and it is common for a host to add audience work, registration, or digital promotion once they see which components are actually creating the schedule pressure.

From How to Choose a Seminar Marketing Company

Printing

20 questions

Estimates & timelines

3 questionsTopics

How soon can a project move into production?

Production begins as soon as 24 hours after proof approval. How long the whole job then takes is a separate question — quantity, finishing, materials and shipping set the full schedule, so a short run on a stocked sheet and a long run with special finishing do not leave on the same day.

From Printing

Can you accommodate a rush project?

Often, yes. Feasibility depends on current capacity, material availability, proof approval, finishing, and shipping distance. Share the immovable date first so we can build the most realistic production plan.

From Printing

What information do you need to provide an estimate?

Share the finished size, page count, quantity, stock, color, finishing, personalization, shipping locations, desired date, and any available artwork. If details are still open, we can help shape specifications around the goal.

From Printing

Files, design & proofs

6 questionsTopics

What file types should I send?

A press-ready PDF with bleed, embedded fonts, and high-resolution images is the cleanest handoff. We can also review native files when prepress support is needed.

From Printing

Can your team help with design and prepress?

Yes. Bring a finished file, an existing piece that needs updating, or a rough brief. Our design and prepress teams can prepare the layout and build an approval-ready proof.

From Printing

How do you protect color consistency?

Calibrated workflows, approved proofs, and press-side quality checks keep the target in view. Critical brand colors can use spot-color or controlled process-color plans.

From Printing

What does bleed mean, and how much should I include?

Bleed is artwork that extends beyond the final trim edge so color reaches the edge cleanly after cutting. A one-eighth-inch bleed is common, but we will confirm the exact specification for your format.

From Printing

Will I see a proof before printing begins?

Yes. Every project has an approval step before production. Depending on the job, that may be a digital PDF, a calibrated color proof, or a physical production sample. Nothing goes to press without approval.

From Printing

How should images be prepared for print?

Use high-resolution source images at their intended print size and avoid enlarging small web graphics. Keep original files available; our prepress team can check resolution, color space, transparency, and compression before proofing.

From Printing

Print methods, personalization & quantities

5 questionsTopics

Can each printed piece be personalized?

Yes. Variable data can change names, offers, imagery, QR codes, and other fields from piece to piece. We test the rules and proof representative records before the run.

From Printing

Is there a minimum print quantity?

Minimums depend on the format, stock, finishing, and production method. Digital printing keeps many short runs practical, while larger quantities may be more efficient on offset equipment.

From Printing

Do you handle large-volume print runs?

Yes. Our production team plans press time, materials, finishing, quality checks, and distribution as one coordinated workflow so high-volume programs stay consistent from the first piece to the last.

From Printing

Should my project use digital or offset printing?

Digital is often the best fit for shorter, fast, or highly personalized runs. Offset becomes efficient at higher quantities and offers broad stock and color options. We recommend the route after reviewing the job.

From Printing

Can you print multiple versions in one project?

Yes. We can coordinate regional, branch, language, offer, and audience versions within one program. A clear version matrix and naming convention keep artwork, quantities, proofs, and destinations aligned.

From Printing

Paper, finishing & sustainability

3 questionsTopics

What paper stocks and finishes are available?

We source a wide range of coated, uncoated, textured, recycled, synthetic, and specialty stocks. Finishing can include aqueous or UV coatings, laminates, varnishes, and other treatments selected for the piece and its use.

From Printing

Which binding and folding options do you offer?

Options include common folds, scoring, saddle stitching, perfect binding, coil binding, and other assembly methods. The right choice depends on page count, stock, durability, budget, and how the piece will be used.

From Printing

Do you offer recycled or sustainable material choices?

Yes. We can review recycled-content papers, responsibly sourced stocks, right-sized formats, and production choices that reduce waste. Availability and certification requirements are confirmed during estimating.

From Printing

Shipping, mailing & fulfillment

3 questionsTopics

Can you ship to multiple locations?

Yes. We can kit, label, and distribute finished materials to offices, branches, event sites, or customer lists nationwide from one coordinated production run.

From Printing

Can you manage mailing after the piece is printed?

Yes. Printing, data preparation, addressing, postal processing, and entry can be coordinated under one roof. That reduces handoffs and lets production decisions account for mailing requirements from the start.

From Printing

Can you store inventory and fulfill orders as needed?

Inventory and staged fulfillment can be planned for qualifying programs. We define storage, reorder points, release instructions, kit contents, and destination data so materials are available without unnecessary overprinting.

From Printing

Digital Services

12 questions

Getting started

3 questionsTopics

What do you need from us to start a campaign?

What the campaign should accomplish, who you are trying to reach, any list or audience you already have, which channels you have used before, and the date it needs to be live. It is fine if several of those are still open — working the specification out is part of the campaign.

From Digital Advertising & Web Services

Who writes and designs the creative?

MBI's in-house team. Professional copywriting sets one promise and one response path; creative design fits them to each channel the campaign runs in. Existing brand standards, templates, or supplied artwork can be worked from — the message still reads as one campaign everywhere it appears.

From Digital Advertising & Web Services

How fast can a campaign launch?

The schedule is built backward from the date the campaign needs to be live. Single-channel work moves quickly; a coordinated campaign needs enough lead time for the audience, the creative, and the channel schedule to be built properly. Name the date in the brief and the plan is built to meet it.

From Digital Advertising & Web Services

Channels & audiences

5 questionsTopics

Do we have to run every channel?

No. The plan is built around the objective, not the menu. Some campaigns need email and a landing page; some need SMS timed against a mailing; some need all five. Channels earn their place by what they add, and the ones that do not add anything stay out of the plan.

From Digital Advertising & Web Services

Can a campaign run without direct mail?

Yes. Email, SMS, social, and landing pages run on their own when the audience and objective call for it. When a mailing is part of the plan, its in-home window becomes the anchor the digital touchpoints are timed against — that coordination is part of this service.

From Digital Advertising & Web Services

Do you need our customer list, or can you build an audience?

Either. A campaign can run on your house list, an audience built for the objective, or both. List management and data hygiene ship with every campaign, so whatever the audience is built from arrives cleaned, deduplicated, and organized before anything is designed.

From Digital Advertising & Web Services

What is a personalized QR code?

A QR code — printed or on screen — that carries a web address unique to one recipient. When that person scans it, the campaign knows the response came from them, which is how a printed piece, an email, or a text becomes individually measurable. It is the piece of the campaign that turns response into data.

From Digital Advertising & Web Services

Measurement & reporting

4 questionsTopics

How is response measured across channels?

Every channel points at the same response path — the landing page, the form, the call, the code — so response is counted the same way wherever it comes from. Campaign URLs, form submissions, and personalized QR codes carry the attribution. No method provides perfect attribution, and the reporting does not pretend otherwise.

From Digital Advertising & Web Services

What does A/B testing look like in practice?

One controlled change at a time — a promise, a subject line, an offer — run against the original so the difference can be read. The stronger version feeds back into the campaign. Changing several things at once is not a test; it is a redesign, and it cannot tell you why the result moved.

From Digital Advertising & Web Services

What does the reporting include?

What ran, who it reached, and what came back — walked through with your MBI specialist, not dropped in an inbox. The reading matters more than the numbers alone: results are read back into the audience, the offer, and the channel mix, so the next campaign starts ahead of where this one did.

From Digital Advertising & Web Services

Do you guarantee campaign results?

No. Campaign performance depends on the audience, the message, the offer, the timing, and the market — no provider controls all of it. What MBI does control — the plan, the production, the coordination, and honest measurement — is handled by one team, in-house, and answered for by one specialist.

From Digital Advertising & Web Services

Industries

646 questions

Automotive Marketing

Automotive Repair & Service

7 questionsTopics

What kind of direct mail works for an auto repair shop?

Local postcards. They promote oil changes and seasonal maintenance, reach households that have just moved into the area, and remind existing customers to return for service. MBI plans the list, designs the card, prints and mails it, so one team can answer for the whole campaign instead of a repair shop coordinating three vendors.

From Auto Repair Marketing

How does a service-reminder postcard bring a past customer back?

It works from the shop's own customer list. MBI agrees the mailing cadence, then produces and mails each drop, so the reminder goes out without anyone at the counter having to remember it. It is one of the three campaigns MBI runs for a repair shop.

From Auto Repair Marketing

What settles the cost of an auto repair mailing?

Producing the piece and mailing it are the two costs; format, quantity, list and postage move them. The audience and the piece are agreed first - a 6x9 postcard, a service-reminder card, a door hanger - and the campaign is quoted from there. What moves an auto repair number is set out on /capabilities/direct-mail/direct-mail-cost.

From Auto Repair Marketing

What has to be printed on an oil-change offer before it is mailed?

The terms. The FTC's advertising guidance for small business says an ad offering something free or at low cost in conjunction with the purchase of another item should clearly and conspicuously disclose the terms and conditions of the offer, and that claims must be truthful and backed by evidence.

From Auto Repair Marketing

How recently does an auto repair mailing list have to be updated?

Within 95 days. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or at USPS Marketing Mail prices, to be updated within 95 days before the mailing date, using an approved method such as Address Change Service or NCOALink.

From Auto Repair Marketing

How big can an auto repair postcard be?

A repair shop's postcard sits inside DMM 201.1.2.1: it must be no more than 6 inches high, no more than 9 inches long and no thicker than 0.016 inch, within an aspect ratio of 1.3 to 2.5, though mailers may use an 11-inch by 8.5-inch sheet to create four identical-size postcards.

From Auto Repair Marketing

Does MBI print the pieces it mails for a shop?

Yes. Data, print and delivery have been in-house at MBI since 1989, so the card designed for an oil-change drop is the card that gets printed and mailed, with no hand-off to an outside printer in the middle of a campaign.

From Auto Repair Marketing

Automotive Marketing

Automotive Sales

8 questionsTopics

What is auto sales marketing at MBI?

Auto sales marketing at MBI is variable-data mail run on one dealership's own records. Dealers use variable-data postcards for equity mining, lease pull-ahead, service reminders and conquest offers, drawn from vehicle, lease, service or equity data. MBI builds the file, prints the pieces and mails them.

From Auto Sales Marketing

Which campaigns does a dealership run first?

Three: equity-mining mail to owners with positive vehicle equity, a lease pull-ahead or pre-renewal postcard campaign, and a conquest trade-in offer to competitor-brand owners. MBI produces and mails all three.

From Auto Sales Marketing

How does the trade cycle decide when mail drops?

The drop follows the owner's position in the cycle rather than the sales calendar. VIN/equity and lease-pull-ahead acquisition is run by trade cycle, with variable-data mail that resolves to a trade appraisal appointment.

From Auto Sales Marketing

What do matched-list Meta ads add after the mailer arrives?

A second sight of the same offer. Matched-list Facebook and Instagram retargeting can reinforce a direct-mail offer after it reaches the recipient, so the household holding the postcard meets it again in feed. MBI builds the matched audience from the mail file and runs the placements.

From Auto Sales Marketing

Is SMS part of an auto sales campaign?

Only with consent. Opted-in SMS can reinforce the mail offer with short mobile calls to action, sent to numbers the dealership already has permission to text. MBI sequences those messages behind the mail drop rather than in place of it.

From Auto Sales Marketing

What formats does MBI print for a dealership?

4x6 service-reminder postcards, 6x9 or 6x11 variable-data postcards, and letters with business cards and envelopes. A card more than 4-1/4 inches high or 6 inches long must be at least 0.009 inch thick to hold card prices, and a 6x11 piece mails at letter size.

From Auto Sales Marketing

What can an auto sales campaign not promise?

Anything guaranteed. Campaigns use verified inventory, pricing, incentive and finance disclosures, and do not imply guaranteed trade value or approval. SMS consent is captured before any text goes out, and lead routing is tied to rooftop and vehicle availability.

From Auto Sales Marketing

What goes into the cost of a trade-cycle mailing?

A trade-cycle mailing is quoted on two costs, producing the piece and mailing it. The piece and the audience are settled first — a 4x6 service-reminder postcard, a 6x9 or 6x11 variable-data card, or a letter with a business card and envelope — and what moves the number is set out on /capabilities/direct-mail/direct-mail-cost.

From Auto Sales Marketing

Automotive Marketing

Car Washes

8 questionsTopics

What is car wash marketing at MBI?

Car wash marketing at MBI is the wash campaign run end to end: new-mover ZIP-code welcome programs, coupon and value mailers, gift certificates and thank-you cards. MBI selects the audience, prints the pieces, mails them, and reinforces the same mail-list campaign with Facebook and Instagram ads.

From Car Wash Marketing

What is a new-mover welcome offer for a car wash?

A welcome piece addressed to households that have just moved into the wash's ZIP codes. MBI works the ZIP-code selection, prints the certificate, postcard or mailer, and mails it. New-mover certificates are one of the printed formats produced for a wash.

From Car Wash Marketing

How does a car wash promote its monthly membership club?

With a membership or VIP-club acquisition promotion. MBI plans and produces it, and the same club offer can run as an opted-in SMS or MMS promotion for a monthly VIP club and as a Facebook or Instagram ad promoting the local wash offer.

From Car Wash Marketing

What does a car wash mailing cost?

There is no list price for direct mail: every quote resolves to producing the piece and mailing it, and seven decisions move those two numbers, among them quantity, format and finished size, paper, data and personalization, and postage and sortation. The direct mail cost page, /capabilities/direct-mail/direct-mail-cost, walks a car wash operator through all seven.

From Car Wash Marketing

How does a car wash collect the phone numbers it texts?

On site. Print and signage at the wash collect an SMS keyword opt-in, and CTIA's messaging principles list texting an advertising keyword or signing up at a point of sale among the ways a consumer demonstrates opt-in consent, expect the timestamp and medium of that consent to be retained, and say senders should not use rented, sold or shared lists.

From Car Wash Marketing

Do the wash's Facebook and Instagram ads reach the same households as the mailer?

Yes. Car wash operators use Facebook and Instagram ads to reinforce targeted mail-list campaigns and to promote local wash offers, so MBI builds the ad audience from the same mail file and runs the placements while the printed offer is still in the house.

From Car Wash Marketing

What does MBI print for a car wash?

New-mover certificates, postcards and mailers, gift certificates, thank-you cards and coupons. Data, print and delivery have been in house since 1989, so the trim, the press run and the mail drop are handled by one team rather than three suppliers.

From Car Wash Marketing

Can a wash thank its regulars by mail?

Yes. Thank-you cards and gift certificates are car-wash mail formats MBI prints and mails, alongside coupon and value mailers and new-mover ZIP-code welcome programs. A thank-you piece can run inside the same programme that brings first-time washers in.

From Car Wash Marketing

Automotive Marketing

Collision Centers

7 questionsTopics

What kind of marketing works for a collision center?

Collision center marketing is a long-term, local-awareness program rather than a routine-maintenance offer. MBI's collision-center mail introduces the shop, reinforces its service and credibility, and uses periodic or seasonal reminders.

From Collision Center Marketing

Who should a body shop be mailing if nobody needs a body shop today?

Vehicle owners in the shop's local area, mailed before an accident rather than after one. The campaign is ongoing local awareness, so the mail keeps running instead of waiting for the moment a driver has damage.

From Collision Center Marketing

What weather or season should our postcard drop follow?

Tie the postcard to hail, deer, or winter driving conditions. MBI plans the seasonal collision-repair drop around those conditions, so the piece lands with the weather rather than at an arbitrary point in the calendar.

From Collision Center Marketing

How does an auto body shop's Facebook campaign collect estimate requests?

Facebook and Instagram carry service-area awareness, estimate lead generation and retargeting for an auto body shop. MBI runs it for awareness and estimate capture alongside the mail program; social is not the primary channel for an immediate emergency claim.

From Collision Center Marketing

How is the Meta side of the campaign targeted?

The Meta campaign is geo-targeted — aimed at the area around the shop rather than a broad audience — and it carries two jobs at once: awareness, and estimate-lead capture.

From Collision Center Marketing

How is a collision center mailing priced?

Producing the piece and mailing it are the two costs, and format, quantity, list and postage move them. Here the piece is a postcard, so the piece and the audience are settled first and the mailing is quoted from there. What moves the number is set out on /capabilities/direct-mail/direct-mail-cost, and MBI talks a specific program through.

From Collision Center Marketing

How current does a mailing list have to be?

USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or at USPS Marketing Mail prices, to be updated within 95 days before the mailing date, using Address Change Service, NCOALink or another approved method. A collision center's ongoing awareness program mails repeatedly, so the file is updated to that standard each time.

From Collision Center Marketing

Automotive Marketing

Dealerships

8 questionsTopics

How does marketing work across a whole dealer group?

One campaign run across every rooftop in a group. Dealership direct mail commonly uses first-party customer and vehicle data for recurring service reminders, equity mining, lease pull-ahead and conquest offers, and MBI builds those campaigns from the group's own records, prints them, mails them and coordinates them store by store.

From Dealership Group Marketing

What data does a dealer group need before it can run one campaign?

The records a group already keeps, and the ability to coordinate them. This is built for regional and multi-brand dealer groups that can coordinate CRM data, service lanes, sales teams, and co-op and compliance review across rooftops. That coordination is what one plan, one print run and one schedule depend on.

From Dealership Group Marketing

Where does the list for a used-vehicle acquisition campaign come from?

A group-wide used-vehicle acquisition campaign is built from trade valuation, purchase offers and service-lane customer data - records the dealer group already holds. MBI builds the list from those records, prints and mails the piece, and runs the campaign across every rooftop in the group at once.

From Dealership Group Marketing

Why does the mail piece ask for an appraisal rather than quote a price?

Because a multi-brand conquest or loyalty-recapture campaign is written to offer a frictionless appointment rather than a generic price claim. An appraisal is an appointment a vehicle owner can accept, and sales claims have to be current and substantiated, with disclosure, pricing and availability approval kept by rooftop.

From Dealership Group Marketing

What is a fixed-ops-to-sales program?

A lifecycle program that moves high-repair-cost vehicles from fixed ops to sales. The owner of a vehicle facing costly repair work hears from the sales side of the group, and the campaign is built from the first-party customer and vehicle data the dealer group already holds.

From Dealership Group Marketing

What formats do dealership postcards and letters come in?

The formats a dealership actually mails: 4x6 service-reminder postcards, 6x9 or 6x11 variable-data postcards, and letters with business cards and envelopes. Data, print and delivery have been in-house at MBI since 1989, so the variable data on a card and the stock it lands on are handled by one team.

From Dealership Group Marketing

How is a dealer group mailing priced?

MBI does not publish rates. What a group mailing comes to depends on the piece and its format, the quantity, the list and the postage, and /capabilities/direct-mail/direct-mail-cost sets out what moves the number. Tell us the rooftop count and the piece you have in mind and the team will work it through.

From Dealership Group Marketing

Does a group's own customer list have to be address-checked before it mails?

Yes. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date by an approved method such as NCOALink, so the file is brought to that standard before a group mailing drops.

From Dealership Group Marketing

Automotive Marketing

Tire Shops

7 questionsTopics

What kind of mail does a tire dealer send?

Targeted service reminders, coupons and seasonal maintenance postcards. Those three pieces are what MBI plans for a tire dealer, and the list, the card, the printing and the mailing are handled by one in-house team.

From Tire Shop Marketing

Is a tire rotation reminder different from an oil-change reminder?

Same card, different job. The reminder postcard MBI plans for a tire dealer covers a tire rotation, an oil change or the annual inspection, and each drop names the one job it is asking for. Nothing on the card claims to know a particular vehicle's due date.

From Tire Shop Marketing

When does the seasonal-maintenance card go out for a tire shop?

At the turn of the season it is written for. The campaign is an automotive-service seasonal-maintenance direct-mail offer, so MBI schedules the drop against that turn rather than a fixed week in the calendar, and the print run is planned back from the mail date.

From Tire Shop Marketing

How is a tire shop postcard campaign priced?

Producing the card and mailing it are the two costs; format, quantity, list and postage move them. A tire shop mails a postcard or a coupon, so the piece and the audience are settled first and the mailing is quoted from there. What moves the number is set out on /capabilities/direct-mail/direct-mail-cost.

From Tire Shop Marketing

What has to appear on a tire coupon before it mails?

The FTC's guidance for small business says advertising must be truthful and non-deceptive and that advertisers must have evidence for their claims. Where something is advertised as free or at low cost with the purchase of another item, the ad should clearly and conspicuously disclose the terms and conditions of the offer.

From Tire Shop Marketing

How current does the address file have to be before a tire shop mails?

USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or at USPS Marketing Mail prices, to be updated within 95 days before the mailing date, using Address Change Service, NCOALink or another approved method. A tire shop's reminder programme mails repeatedly, so the file is updated each time.

From Tire Shop Marketing

What size can a tire shop postcard be?

A tire shop's postcard is specified against the USPS commercial card-price standard: a postcard must be no more than 6 inches high, no more than 9 inches long and no thicker than 0.016 inch. A card more than 4-1/4 inches high or 6 inches long must be at least 0.009 inch thick.

From Tire Shop Marketing

Education Marketing

Childcare

8 questionsTopics

What is childcare marketing at MBI?

Childcare marketing at MBI is three campaigns run together: a local enrollment postcard and tour-invitation campaign, Meta enrollment ads that drive prospective families to book a tour, and an automated SMS lead-nurture sequence to book and remind for a facility tour. MBI designs, prints, mails and sends them.

From Childcare Marketing

What should a daycare postcard offer a family?

An enrollment offer and an invitation to come and see the center. Targeted postcards go to families with young children living near it and repeat as local mailings rather than going out once, so a family still deciding meets the center again. MBI selects the households, designs the piece, prints it and mails it.

From Childcare Marketing

What size is a childcare enrollment postcard?

A childcare center mails 6×9 glossy postcards. At commercial card prices a postcard must be no more than 6 inches high, no more than 9 inches long and no thicker than 0.016 inch, and a card more than 4-1/4 inches high or 6 inches long must be at least 0.009 inch thick.

From Childcare Marketing

What does a childcare mailing cost?

No list price exists for direct mail: a quote resolves to producing the piece and mailing it, and seven decisions move those two numbers, among them quantity, format and finished size, paper, data and personalization, and postage and sortation. The direct mail cost page, /capabilities/direct-mail/direct-mail-cost, walks a childcare center through all seven.

From Childcare Marketing

What happens after a family asks about a spot?

The text follow-up answers quickly, prompts the family to pick a tour time, and sends a reminder before the visit. Rapid replies, tour-booking prompts and pre-tour reminders run as an automated multi-step sequence, so nobody at the center has to chase an inquiry by hand.

From Childcare Marketing

How does a childcare center collect numbers it may text?

From the family, on the center's own forms. CTIA's messaging principles say messages should be sent only after a consumer has opted in, list entering a number on a website or signing up on site among the ways consent is shown, and say senders should not use rented, sold or shared lists.

From Childcare Marketing

What can a childcare ad claim about a program?

Only what the center can back up. FTC guidance says advertising must be truthful and non-deceptive and that advertisers must have evidence to back up their claims, and treats an ad as deceptive when a statement or omission is likely to mislead a reasonable consumer and is material to their decision.

From Childcare Marketing

How does the mailing list stay accurate when a family moves?

A childcare center's list is run against the postal file before the drop. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date using an approved method such as NCOALink or Address Change Service.

From Childcare Marketing

Education Marketing

Colleges

8 questionsTopics

What does enrollment marketing mean for a college?

College enrollment marketing is prospective-student recruitment run as one campaign, with the campus visit as the thing it asks for. MBI plans the campaign, prints and mails the pieces, and runs the response path behind them.

From College Enrollment Marketing

How does one text keyword connect signage, mail and brochures?

One text-keyword call to action goes on recruitment-fair and booth signage, on the direct mail and in the brochures, so every printed piece points at the same opt-in. The same mail carries the campus-visit and information-session invitation. MBI sets the keyword once and prints it across the whole run.

From College Enrollment Marketing

What happens after a prospective student texts the keyword?

The keyword captures that student's interest, and the texts that follow invite them to campus visits, tours, classes, open houses and local events. MBI builds the keyword, the opt-in reply and the sequence after it, so the invitation arrives on the phone the student already answers.

From College Enrollment Marketing

Do Facebook and Instagram ads work for student recruitment?

Facebook and Instagram recruitment ads use student stories, outcome content and campus-event promotion to generate inquiries. MBI runs them as lead ads for a course guide, an information session or a campus event, and routes each inquiry into the same cycle the mail and the texts feed.

From College Enrollment Marketing

Are admissions information sessions the same as a public seminar?

No. Admissions information sessions, open houses, campus visits and tours are recruitment events, not traditional public seminars. MBI treats them that way — the invitation, the RSVP path, the reminder and the follow-up are built for an admissions calendar rather than a seminar programme.

From College Enrollment Marketing

Which printed pieces does a recruitment campaign use?

Direct-mail pieces, brochures, and recruitment-fair or booth signage. MBI prints and mails all three under one design, and every one of them can carry the same text keyword, so the printed set and the phone response path read as a single campaign rather than three separate jobs.

From College Enrollment Marketing

How are program, cost and aid claims kept compliant?

The guidance is to review program, cost, aid, accreditation, licensure and employment statements before anything is printed or posted. The Department of Education's misrepresentation rules reach any organization the institution has engaged to provide marketing, advertising, recruiting or admissions services. SMS consent and student-data handling stay controlled throughout.

From College Enrollment Marketing

What does a college recruitment mailing cost?

MBI quotes a recruitment drop against the campaign rather than a rate card, because the piece, the print run, the prospective-student list and the postal class each move the number. What changes it, and what MBI needs before quoting a cycle, is set out at /capabilities/direct-mail/direct-mail-cost.

From College Enrollment Marketing

Education Marketing

Dance & Gymnastics

7 questionsTopics

What does dance studio marketing from MBI include?

Two campaigns, run together: a summer and fall registration postcard campaign, and a Meta trial-class lead campaign. MBI writes and designs both, prints and mails the postcards, and runs the ads, so a studio hands over the whole job instead of coordinating a printer, a list and an ad account.

From Dance Studio Marketing

Should a dance studio mail one postcard or several?

Several. Repeated local postcards carrying summer classes and registration are the pattern this campaign runs on, so the homes around the studio meet it again rather than once. MBI builds the list, designs and prints the card, and mails each round.

From Dance Studio Marketing

What seasons does the postcard campaign carry?

Summer classes and registration — that is what the postcard campaign is built to carry, and the campaign concept is a summer and fall registration mailing. MBI writes and designs the card, prints it, and mails each round.

From Dance Studio Marketing

What is a trial-class lead campaign?

A paid-social campaign whose only job is the trial class: the ad's call to action is one class, the family responds, and the studio meets them in the room. Run beside the registration mail, it gives a family two ways to arrive — one from the mailbox, one from the feed.

From Dance Studio Marketing

What size postcard can a dance studio mail?

A studio's registration card must be no more than 6 inches high, no more than 9 inches long and no thicker than 0.016 inch at card prices. A card more than 4-1/4 inches high or 6 inches long must be at least 0.009 inch thick. MBI prints and mails it, so the size is settled first.

From Dance Studio Marketing

What can a dance studio's ad claim about a class?

Only what the studio can back up. FTC guidance says advertising must be truthful and non-deceptive, that advertisers must have evidence to back up their claims, and that the law requires proof before the ad runs. Meta adds that advertisers are responsible for complying with all applicable laws and regulations.

From Dance Studio Marketing

What does a dance studio mailing cost?

What a mailing comes to is set by how many homes it goes to, how many rounds it runs, and the card it is printed on. No figure is quoted here; what moves a studio's total is set out on the direct mail cost page, /capabilities/direct-mail/direct-mail-cost.

From Dance Studio Marketing

Education Marketing

Enrichment Programs

7 questionsTopics

What does MBI's enrichment program marketing include?

One campaign built from two pieces: an after-school enrollment postcard mailed to families, and a flyer for schools and community partners. MBI handles the list, the design, the printing and the mailing, so both pieces carry the same program and the same look wherever a parent meets them.

From After-School Program Marketing

How do schools and community partners fit into the campaign?

Flyers and posters distributed through schools and community partners are a recommended way to recruit for an after-school or enrichment program. MBI prints those pieces to match the mailed postcard, so a partner can post one on the wall and send the other home in a backpack.

From After-School Program Marketing

What printed formats does MBI produce for an enrichment program?

Postcards, flyers and posters. The postcard carries the enrollment offer to the mailbox, and the flyer and the poster travel out through schools and community partners. All three come off one set of artwork and one press: commercial and variable-data printing, in house.

From After-School Program Marketing

What does an enrichment program mailing cost?

No list price exists for direct mail: every quote resolves to two costs, producing the piece and mailing it. Seven decisions move those numbers — quantity, format and finished size, paper, finishing, data and personalization, postage and sortation, and postal entry. The direct mail cost page, /capabilities/direct-mail/direct-mail-cost, walks an enrichment program through each one.

From After-School Program Marketing

How big can an after-school enrollment postcard be?

At commercial card prices a postcard must be no more than 6 inches high, no more than 9 inches long and no thicker than 0.016 inch. A card more than 4-1/4 inches high or 6 inches long must be at least 0.009 inch thick, which is what an enrichment program's card is specified against.

From After-School Program Marketing

What happens to the mailing when a family on the list has moved?

The new address replaces the old one before an enrichment program's drop. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date using an approved method such as NCOALink or Address Change Service.

From After-School Program Marketing

What can an after-school program promise a parent in print?

Only what the program can back up. FTC guidance says advertising must be truthful and non-deceptive and that advertisers must have evidence to back up their claims. An ad is deceptive when a statement, or an omission, is likely to mislead consumers acting reasonably under the circumstances and is material to their decision.

From After-School Program Marketing

Education Marketing

Martial Arts

7 questionsTopics

What offer does a martial arts campaign lead with?

One offer, everywhere: a free or low-cost introductory class or short trial. MBI mails it, runs it on Facebook and Instagram, and follows it up by opt-in text, so the postcard, the ad and the first message name the same class and ask for the same next step.

From Martial Arts Marketing

Which print formats does a martial arts mailing use?

Postcards and letters. MBI prints both and mails them, and each carries the same free or low-cost introductory-class offer the ads and the texts name, so a household sees one campaign arriving in the mailbox rather than two unrelated ones.

From Martial Arts Marketing

Can direct mail bring former students back?

Yes — reactivation is one of the two jobs the mail does for a martial-arts school, alongside acquisition. The same introductory-class offer is written for a household that has never trained and for a person who trained once and stopped, and MBI mails each list its own version.

From Martial Arts Marketing

Does a martial arts school need a family or sibling offer?

Not as a default. A family or sibling offer was not established as standard practice for martial-arts schools, so MBI does not build a mailing on it simply because it seems obvious. It may still suit a particular school; the introductory class is what the campaign leads with.

From Martial Arts Marketing

Does a beginner have to opt in before the school texts?

Yes. Every message in a martial arts campaign — the follow-up after an inquiry, the class reminder, the renewal or join offer — goes to someone who opted in. The federal rule defines prior express written consent for automated marketing messages as a signed written agreement, and signing it may never be made a condition of buying anything.

From Martial Arts Marketing

Should a martial arts school run a parent-child self-defense seminar?

One martial-arts association guide recommends parent-child self-defense seminars and family-fitness events — an event format, not proof that every school runs one. Where a school already holds one, MBI builds the same introductory-class offer around it and gives the mailing a dated reason to come in.

From Martial Arts Marketing

How is the cost of a martial arts mailing worked out?

What a mailing comes to is set by how many households it goes to and which piece it is printed on — a postcard or a letter. MBI does not quote a figure here; what moves a martial arts school's total is set out at /capabilities/direct-mail/direct-mail-cost.

From Martial Arts Marketing

Education Marketing

Private Schools

8 questionsTopics

What does a private school mail to prospective families?

Mail targeted to prospective families: open-house invitations, and pieces tied to an application deadline or to remaining enrollment availability. MBI builds the list, designs and prints the piece and drops it on a schedule, so the invitation arrives before the date rather than after it.

From Private School Marketing

What does a private school's admissions campaign run on Facebook and Instagram?

Paid social is directed to local parents for admissions, virtual tours, open houses and later-stage retargeting. MBI runs it as a local-parent open-house or admissions lead campaign, so an inquiry raised in the feed reaches the admissions office the same way a mailed reply does.

From Private School Marketing

Is it okay to text a family who inquired?

With consent, yes. A K-12 recruitment playbook recommends a follow-up text after an inquiry, including an open-house invitation, and schools should use appropriate parent and guardian consent practices. MBI builds the sequence in that order: consent first, then the reminder, sent under the school's own name.

From Private School Marketing

Is an open house the same thing as a public seminar?

No. Admissions information sessions, open houses and campus tours are recruitment events; they are not conventional public sales seminars. MBI runs event marketing in other industries and does not bring that shape here: the invitation, the room and the follow-up are written for a family choosing a school.

From Private School Marketing

What does a school print for admissions?

Direct-mail pieces and welcome packets, and with them the material a family is handed at a visit: an admissions viewbook, a parent decision guide, a discovery-day event kit, an application timeline and a tuition and value explainer. MBI prints all of it on its own floor.

From Private School Marketing

Which grades should an admissions campaign focus on?

Key entry grades, worked with discovery days, tours and parent decision content. MBI plans the year around those grades so the mail, the ads and the texting all point at the same visit, and uses curriculum, student-life and values storytelling to build qualified inquiries rather than volume.

From Private School Marketing

What can a private school's creative not claim?

Tuition, aid and admissions claims are kept accurate, releases are secured for student imagery, and accessibility and nondiscrimination sit inside the creative review. The Federal Trade Commission requires a reasonable basis for a claim before the advertisement runs, so anything that cannot be backed up is replaced.

From Private School Marketing

What does an admissions mailing cost a private school?

An admissions mailing is quoted on two costs, producing the piece and mailing it, rather than from a rate. The list of prospective families, the format, and how many drops an admissions season needs all move the number, and /capabilities/direct-mail/direct-mail-cost sets out what changes it.

From Private School Marketing

Education Marketing

Trade Schools

7 questionsTopics

What mail does a trade school send?

Direct-mail pieces, printed alongside the rest of the recruitment set: a program-start campaign kit, a program-disclosure fact card, a career-change guide, an admissions checklist and an employer-partner one-sheet. MBI designs and prints the set in house and mails the recruitment pieces against the next program start date.

From Trade School Marketing

What should a trade school's Meta lead ads offer?

A low-commitment next step rather than an application on the first click - an information session or a course guide - with the ad tied to career outcomes the school has approved. MBI builds the creative, the offer and the lead form, then routes each lead straight into the follow-up sequence.

From Trade School Marketing

How is SMS used with prospective students?

As post-inquiry nurture, never first-contact prospecting. Texting begins after someone has inquired and given recorded consent, and it moves that person toward an information session, a campus visit or an application. MBI writes the sequence, times it to the cohort calendar, and hands the scheduling back to the admissions team.

From Trade School Marketing

Is a campus visit or information session a sales pitch?

No. Recruitment information sessions and campus visits are low-commitment calls to action, not conventional public sales seminars. MBI promotes them as the easy next step in the mail piece, the ad and the text, and prints the material the room needs.

From Trade School Marketing

What does a school have to approve before anything is printed or posted?

Every employment, licensure, earnings, tuition and financial-aid statement. MBI works from recorded lead consent and stays clear of messaging that conflicts with recruitment regulations, so a mail piece, an ad or a text says only what the school itself has signed off.

From Trade School Marketing

How do employer partners get involved?

Employer and workforce partners are activated with lab tours, information sessions and referral tools - the same events prospective students are invited to, extended to the employers the school already has relationships with. MBI prints the employer-partner one-sheet and folds those invitations into the same campaign calendar.

From Trade School Marketing

What does a trade school mailing cost?

No rate card exists for a recruitment drop. A quote resolves to producing the piece and mailing it, and the format, the print run, the household selection and the postal class each move those two numbers. The direct mail cost page, /capabilities/direct-mail/direct-mail-cost, takes a trade school through each one.

From Trade School Marketing

Education Marketing

Tutoring

7 questionsTopics

What does a Meta campaign for a tutoring business look like?

An awareness-to-retargeting funnel on Facebook and Instagram: cold creative introduces the tutor, retargeting follows the families who engaged, and the lead offer is a free diagnostic assessment, a sample lesson or a short trial. MBI writes the creative, sets the audiences and runs the funnel as one job.

From Tutoring Marketing

What offer should a tutoring ad lead with?

A diagnostic assessment or a trial class, not a hard sell. The funnel is built around a low-commitment first step: a family gives contact details in exchange for an assessment, a sample lesson or a short trial, and the tutor earns the conversation that follows.

From Tutoring Marketing

How does MBI use SMS for tutoring inquiries?

On permission the tutor can show. A keyword or lead response opens the thread, texts carry the enrolling conversation with the family, and lesson reminders go to parents or students who have opted in. Nothing is sent to a number that has not given permission.

From Tutoring Marketing

Can a tutoring center text parents lesson reminders?

Yes, with consent. One consent-based campaign pairs trial-inquiry follow-up with lesson reminders, so the family that asked about a trial also gets the reminder for it — and only for as long as they have opted in.

From Tutoring Marketing

Where does a tutor's opt-in list come from?

From the families themselves, on the tutor's own forms. CTIA's messaging principles list entering a telephone number through a website, clicking a button on a mobile webpage and signing up at an on-site location among the ways a consumer demonstrates opt-in consent, and say senders should not use rented, sold or shared lists.

From Tutoring Marketing

What has to be in the first text a family gets?

Confirmation that they are enrolled, and a clear way out. CTIA's principles say a recurring-message campaign should send that confirmation before any further messaging, carrying the program name, customer care contact, how to opt out, a disclosure that messages are recurring and how often they come, and clear language about any associated fees.

From Tutoring Marketing

What can a tutoring ad claim about a student's progress?

Only what the tutor can back up. FTC guidance says advertising must be truthful and non-deceptive and that advertisers must have evidence for their claims, and treats an ad as deceptive when a statement or omission is likely to mislead a reasonable consumer and is material to their decision.

From Tutoring Marketing

Education Marketing

Youth Organizations

8 questionsTopics

What is youth organization marketing?

Youth organization marketing is the recruitment work a program runs to invite families in: a youth-sports or Scouting family-program or membership campaign built on postcards and flyers, with a Scouting or youth-recruitment Facebook and Instagram campaign beside it. MBI plans it, prints the pieces, mails them and runs the ads.

From Youth Organization Marketing

How does direct mail recruit families into a youth program?

Youth-sports and Scouting toolkits provide postcards and flyers that invite families to sign up. MBI builds that same invitation as a mailed campaign — the postcard printed and mailed, the flyers printed for the program to hand out — so a family has the sign-up in front of them.

From Youth Organization Marketing

Where do Facebook and Instagram ads fit in youth recruitment?

Scouting recruitment materials specifically include targeted Facebook and Instagram ads, which is why MBI runs them alongside the mail rather than instead of it. A parent then meets the same invitation twice: once in the mailbox, once in the feed.

From Youth Organization Marketing

What does MBI print for a youth organization?

Postcards, flyers, posters and display materials — the pieces a program mails, hands out and puts up. Commercial and variable-data printing is in-house, so the mailed postcard and the flyer handed out at the program carry the same invitation from one team rather than three vendors.

From Youth Organization Marketing

Does every youth organization recruit the same way?

No. The postcard-and-flyer pattern comes from youth-sports and Scouting programs, and it does not cover every youth-organization model. MBI starts with how a particular program signs families up — a membership, a family program — and builds the mail and the ads around that.

From Youth Organization Marketing

What does a recruitment mailing cost a youth program?

Nothing is quoted from a rate card. A drop is priced on what is produced and what is mailed: how many households, the size and stock of the postcard or flyer, the data behind it, and postage. The direct mail cost page, /capabilities/direct-mail/direct-mail-cost, takes each of those in turn.

From Youth Organization Marketing

How big can a recruitment postcard be?

A youth organization's recruitment postcard is specified to the USPS commercial card-price standard: a postcard must be no more than 6 inches high, no more than 9 inches long and no thicker than 0.016 inch. A card more than 4-1/4 inches high or 6 inches long must be at least 0.009 inch thick.

From Youth Organization Marketing

What has to be behind a claim in a recruitment ad?

Evidence. The FTC says advertising must be truthful and non-deceptive and that advertisers must have evidence to back up their claims, and treats an ad as deceptive when a statement or omission is likely to mislead a consumer acting reasonably and is material to their decision.

From Youth Organization Marketing

Healthcare Marketing

Assisted Living

7 questionsTopics

What campaigns does MBI run for an assisted living community?

Three, and they sit at different chairs at the same table: a targeted adult-child and active-senior postcard campaign promoting a community tour or information request; a Facebook and Instagram awareness and guide-download campaign for family decision-makers, followed by remarketing; and consent-based SMS inquiry intake and open-house or event invitation nurture for prospects and families.

From Assisted Living Marketing

Which households get the tour-invitation postcard?

Adult children and active seniors inside the community's drive radius. The piece is a targeted 6x9 postcard — nine inches by six, the maximum USPS sets for commercial First-Class Mail card prices — using welcoming community photography and one clear tour or information call to action. MBI selects the households, prints it and mails it.

From Assisted Living Marketing

Where does paid social sit in the family's decision?

Ahead of the search and all the way through it. Paid social builds awareness with families before they actively search, promotes helpful guides, and remarkets during the longer decision cycle.

From Assisted Living Marketing

Why is a senior living audience selected differently from other audiences?

Fair-housing considerations shape both halves of the campaign. The audience is built from geography and the community's drive radius rather than from anything about a person, and the creative is written so that no words, photographs or symbols convey who is or is not welcome. Your community's counsel reviews the event and sales language before anything runs.

From Assisted Living Marketing

Do families have to opt in before a community texts them?

Yes, and the opt-in is specific. Consent-based texting is used for family inquiry qualification and nurture and for open-house or event announcements; consent is tracked and responses route to your sales counselors. Messaging principles hold that an opt-in should not be transferable and should apply only to the campaign it was obtained for.

From Assisted Living Marketing

Which printed pieces go home with a family after a tour?

Community brochures, newsletters, calendars, flyers and event programs, signage and branded promotional items — alongside the direct-mail postcards themselves. MBI prints them, and data, print and delivery have been in-house since 1989, so the brochure a family carries out matches the card that brought them in.

From Assisted Living Marketing

What sets the total on a tour-invitation drop?

How many households the drop goes to, and which piece is printed — a 6x9 postcard, a brochure, an event program. Every drop is quoted on those two counts; the direct mail cost page at /capabilities/direct-mail/direct-mail-cost sets out what moves the total.

From Assisted Living Marketing

Healthcare Marketing

Audiology & Hearing Aids

8 questionsTopics

What is audiology marketing at MBI?

Three campaigns run for one hearing practice: targeted direct mail offering a free hearing screening, a time-bound hearing-aid offer or a Better Hearing event RSVP; a Facebook office-event campaign promoting product demonstrations, free hearing-aid cleanings and clinician meet-and-greets with RSVP capture; and a seasonal hearing-care awareness or hearing-aid promotion campaign.

From Audiology Marketing

What does the hearing screening mailer put in front of a household?

A free hearing screening, a time-bound hearing-aid saving, or an invitation to a Better Hearing event. Targeted ZIP-code mailers carry all three, so a practice picks the offer that suits the month rather than mailing the same card all year. MBI selects the ZIP codes, designs the piece, prints it and mails it.

From Audiology Marketing

How big is the postcard a hearing practice mails?

USPS sets the limits. A hearing practice's postcard at commercial card prices must be no more than 6 inches high, no more than 9 inches long and no thicker than 0.016 inch. A card more than 4-1/4 inches high or 6 inches long must be at least 0.009 inch thick.

From Audiology Marketing

What decides what a hearing aid mailer costs?

A hearing aid mailer has no list price. Every quote resolves to two costs, producing the piece and mailing it, and seven decisions move those two numbers — among them quantity, format and finished size, paper, data and personalization, and postage and sortation. The direct mail cost page at /capabilities/direct-mail/direct-mail-cost takes them in turn.

From Audiology Marketing

Does a hearing practice need a formal seminar?

No. A formal seminar is not established for hearing practices. What fits is an informational office event — a product demonstration, a free hearing-aid cleaning, a clinician meet-and-greet — held before a hearing-aid decision. MBI markets that event by mail and on Facebook and gathers the RSVPs.

From Audiology Marketing

Does a hearing practice need patient permission before it mails an offer?

The HIPAA marketing rule turns on that question. Under 45 CFR 164.508(a)(3) a covered entity must obtain an authorization for any use or disclosure of protected health information for marketing, except a face-to-face communication or a promotional gift of nominal value. A hearing practice's ZIP-code mailer is addressed from household geography rather than from patient records.

From Audiology Marketing

Who is responsible for what a hearing aid ad says?

The advertiser. Meta's advertising standards say advertisers are responsible for understanding and complying with all applicable laws and regulations, and that ads must not promote products, services, schemes or offers using identified deceptive or misleading practices. The offer belongs to the hearing practice, and the hearing aid ad is built around it.

From Audiology Marketing

How does the mailing list keep up when a patient moves?

The file is updated before the drop. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or at USPS Marketing Mail prices, to be updated within 95 days before the mailing date using an approved method such as NCOALink or Address Change Service.

From Audiology Marketing

Healthcare Marketing

Chiropractic

8 questionsTopics

What does a chiropractic marketing program from MBI look like?

A chiropractic program from MBI is built around an educational workshop on posture or back-health topics, promoted by mail and by Facebook and Instagram RSVP ads, and leading to consultation requests. MBI plans the promotion, writes the pieces, prints them and puts them in the mail.

From Chiropractic Marketing

Which households get the chiropractic mailing?

The households around the practice, chosen by geography: a radius drop or a new-neighbor card to people who have just moved in. None of it comes from patient records. HIPAA requires a covered entity to obtain an authorization for any marketing use of protected health information, apart from face-to-face contact and gifts of nominal value.

From Chiropractic Marketing

What kind of event does a chiropractic campaign promote?

Workshops, health talks, posture classes, lunch-and-learns and free local back-pain seminars — the acquisition events a chiropractic practice can actually run. The whole program promotes one of those events rather than selling an appointment cold.

From Chiropractic Marketing

How does a chiropractic RSVP ad work?

Paid Facebook and Instagram ads promote the workshop, health talk, posture class, lunch-and-learn or in-clinic event, and each ad carries an RSVP form. Someone who completes it is registered for the date. MBI writes the ad and builds the RSVP path behind it.

From Chiropractic Marketing

Why does a chiropractic ad name the workshop and not the condition?

Because the copy stays general. An ad for a chiropractic practice avoids targeting or wording that implies a viewer has a medical condition, so the campaign advertises the room and the topic instead. Every line MBI writes for a chiropractic practice is held to that rule.

From Chiropractic Marketing

When may a chiropractic practice text someone who registered?

After the opt-in. Texts then confirm the workshop registration and remind before the date. CTIA's messaging principles say a sender should message only after the consumer has opted in, should not use lists that have been rented, sold or shared, and should honor every opt-out request.

From Chiropractic Marketing

What does MBI print for a chiropractic practice?

Direct-mail postcards, including oversized and new-neighbor cards, and seminar or workshop invitation cards. Those are the formats the program mails, and MBI produces them in-house, so the piece that lands in a mailbox and the piece on the table at the workshop match.

From Chiropractic Marketing

What does it cost to mail a chiropractic workshop invitation?

No list price exists. A quote resolves to two costs — producing the card and mailing it — and seven decisions move them: quantity, format and finished size, paper and weight, color, coating and finishing, data and personalization, postage, mail class and sortation, and entry and drop strategy. /capabilities/direct-mail/direct-mail-cost takes each in turn.

From Chiropractic Marketing

Healthcare Marketing

Community-Based Care

8 questionsTopics

What is in a community-based care campaign from MBI?

Three campaigns and the print behind them: provider outreach to increase referrals and participation in community programs; enrollment outreach for evidence-based chronic-disease self-management and falls-prevention classes and workshops; and a consent-based texting program carrying program enrollment, resource navigation, benefit deadlines and appointment reminders. MBI plans the audience, prints the pieces, mails them and runs the texting.

From Community-Based Care Marketing

How does direct mail reach the providers who could refer?

Provider outreach mailers and follow-up postcards can promote the chronic-disease self-management or falls-prevention workshops and classes a program has available, so the piece lands on a clinician's desk rather than in a participant's mailbox. MBI builds the practice audience, prints the mailer and the follow-up postcard, and mails both.

From Community-Based Care Marketing

What kind of classes does the outreach promote?

Evidence-based self-management and falls-prevention workshops and classes, promoted through provider and community outreach. MBI handles the invitation mail, the class-schedule handout, the printed materials for the room and the reminder texts, so a participant meets the same session in more than one place before it starts.

From Community-Based Care Marketing

Is text messaging allowed for the people in our programs?

With consent. Health and human-services organizations use consent-based texting for program awareness and enrollment, resource navigation, benefit reminders, appointments and two-way support. CTIA's messaging principles say messages should be sent only after a consumer has opted in, and that a consumer should be able to opt out at any time. Sensitive details stay out of the message.

From Community-Based Care Marketing

What does a consented texting program actually send?

Program-enrollment prompts, resource navigation, benefit-deadline reminders and appointment reminders, each to somebody who opted in first. The message carries the next step, never the sensitive detail behind it, and every send is written to be answered — two-way support is the point, not a broadcast.

From Community-Based Care Marketing

Which printed pieces come with a community program campaign?

Introductory flyers, provider fact sheets and evidence summaries, patient trifold brochures, class-schedule handouts, outreach folders, posters and follow-up postcards. Commercial and variable-data printing is done in house, so the whole set is produced in one place and describes the program the same way wherever it turns up.

From Community-Based Care Marketing

How is a community program mailing priced?

A program drop is quoted rather than priced from a rate card. It resolves to two costs, producing the piece and mailing it, and the quantity, the format, the data work behind the practice or household list, and postage and sortation move both. The direct mail cost page, /capabilities/direct-mail/direct-mail-cost, takes each in turn.

From Community-Based Care Marketing

What keeps protected health information out of a community program campaign?

The audience. Provider outreach mail goes to practices, and a text goes only to somebody who opted in. Under 45 CFR 164.508(a)(3) a covered entity must obtain an authorization for any use or disclosure of protected health information for marketing, except a face-to-face communication made to an individual or a promotional gift of nominal value.

From Community-Based Care Marketing

Healthcare Marketing

Dental Services

14 questionsTopics

What is the Dental Practice Growth Scorecard?

A free assessment for dental practices. It asks a short set of questions about how the practice runs today, scores the answers against a benchmark drawn from high-performing dental offices, and returns a written scorecard that ranks five growth metrics by opportunity: patient retention, treatment acceptance, patient recall, high-value case growth and marketing performance.

From Dental Practice Growth Scorecard

How much does the scorecard cost?

Nothing. The scorecard is free, there is no obligation, and the results belong to the practice whether or not it ever works with MBI.

From Dental Practice Growth Scorecard

How long does it take to complete?

Less than ten minutes. The questions ask how the practice operates, so an owner, managing dentist or office manager can answer them from memory without pulling reports.

From Dental Practice Growth Scorecard

Who should complete it?

Whoever sees the whole practice: the owner, the managing dentist, a partner or the office manager. A group practice gets a clearer picture by completing one scorecard per location, since retention, recall and marketing usually differ from office to office.

From Dental Practice Growth Scorecard

Do I need to share patient data or practice management reports?

No. The scorecard never asks for patient records, protected health information or exports from the practice management system. Its questions are about how the practice operates: how recall is handled, how treatment is presented and followed up, where new patients come from and how marketing is tracked.

From Dental Practice Growth Scorecard

How is my practice benchmarked?

Each answer is compared with the operating patterns of high-performing dental offices: how consistently they recall hygiene patients, how much presented treatment is scheduled, how they trace marketing spend to new patients. The comparison is directional. It shows which of the five metrics has the most headroom, so the practice knows where to focus first; it is not an audit or a ranking against named practices.

From Dental Practice Growth Scorecard

What happens after I complete the scorecard?

The practice receives its scorecard with the five metrics ranked by opportunity and a short note on how to read them. If the practice wants to talk through the results, a member of MBI's healthcare marketing team is available; if not, the scorecard stands on its own. There is no follow-up obligation.

From Dental Practice Growth Scorecard

Is the scorecard only for general dentistry?

It is built for general and specialty dental practices alike, since retention, recall, case acceptance and marketing performance drive growth in both. Orthodontic practices can also start from MBI's orthodontic marketing page, which covers the consultation-driven side of that specialty.

From Dental Practice Growth Scorecard

Which campaigns make up a dental program at MBI?

Three, run together: a new-mover or neighborhood direct-mail campaign with a new-patient exam or cleaning offer; a Facebook lead campaign centered on one simple service offer, such as a new-patient special, whitening, or a clear-aligner consultation; and an SMS hygiene recall, treatment follow-up and lapsed-patient reactivation sequence.

From Dental Marketing

What goes on the new-mover postcard a dental practice sends?

A clear new-patient offer and a direct booking call to action. Dental direct mail commonly targets new residents and nearby households with exactly that, and postcards and brochures are the pieces used for it. MBI selects the households, designs and prints the piece, and mails it.

From Dental Marketing

What is included in a quote for a dental drop?

A dental drop has no list price: it is quoted in two halves, printing the postcard or brochure and mailing it. Seven decisions move both: quantity; format and finished size; paper and weight; color, coating and finishing; data and personalization; postage, mail class and sortation; and entry and drop strategy. /capabilities/direct-mail/direct-mail-cost walks a dental practice through them.

From Dental Marketing

Who may receive a dental recall or reactivation text?

Only a patient who has opted in. CTIA's messaging principles say senders should support opt-in mechanisms and that messages should be sent only after the consumer has opted in, list entering a number on a website or signing up on site among the ways consent is shown, and say senders should not use rented, sold or shared lists.

From Dental Marketing

What must be authorized before patient information reaches a dental campaign?

45 CFR 164.508(a)(3) provides that a covered entity must obtain an authorization for any use or disclosure of protected health information for marketing, except for a face-to-face communication made to an individual or a promotional gift of nominal value; where the marketing involves financial remuneration from a third party, the authorization must say so.

From Dental Marketing

What keeps a dental ad inside the rules before it runs?

Review, before launch. Campaigns follow ADA, state, FTC, HIPAA and financing rules, substantiate claims and disclose material terms. Patient information, patient photos and testimonials stay out without appropriate authorization, and consultation funnels for implants, cosmetic, family or urgent care are built without outcome promises.

From Dental Marketing

Healthcare Marketing

Dental Services

14 questionsTopics

What is the Dental Practice Growth Scorecard?

A free assessment for dental practices. It asks a short set of questions about how the practice runs today, scores the answers against a benchmark drawn from high-performing dental offices, and returns a written scorecard that ranks five growth metrics by opportunity: patient retention, treatment acceptance, patient recall, high-value case growth and marketing performance.

From Dental Practice Growth Scorecard

How much does the scorecard cost?

Nothing. The scorecard is free, there is no obligation, and the results belong to the practice whether or not it ever works with MBI.

From Dental Practice Growth Scorecard

How long does it take to complete?

Less than ten minutes. The questions ask how the practice operates, so an owner, managing dentist or office manager can answer them from memory without pulling reports.

From Dental Practice Growth Scorecard

Who should complete it?

Whoever sees the whole practice: the owner, the managing dentist, a partner or the office manager. A group practice gets a clearer picture by completing one scorecard per location, since retention, recall and marketing usually differ from office to office.

From Dental Practice Growth Scorecard

Do I need to share patient data or practice management reports?

No. The scorecard never asks for patient records, protected health information or exports from the practice management system. Its questions are about how the practice operates: how recall is handled, how treatment is presented and followed up, where new patients come from and how marketing is tracked.

From Dental Practice Growth Scorecard

How is my practice benchmarked?

Each answer is compared with the operating patterns of high-performing dental offices: how consistently they recall hygiene patients, how much presented treatment is scheduled, how they trace marketing spend to new patients. The comparison is directional. It shows which of the five metrics has the most headroom, so the practice knows where to focus first; it is not an audit or a ranking against named practices.

From Dental Practice Growth Scorecard

What happens after I complete the scorecard?

The practice receives its scorecard with the five metrics ranked by opportunity and a short note on how to read them. If the practice wants to talk through the results, a member of MBI's healthcare marketing team is available; if not, the scorecard stands on its own. There is no follow-up obligation.

From Dental Practice Growth Scorecard

Is the scorecard only for general dentistry?

It is built for general and specialty dental practices alike, since retention, recall, case acceptance and marketing performance drive growth in both. Orthodontic practices can also start from MBI's orthodontic marketing page, which covers the consultation-driven side of that specialty.

From Dental Practice Growth Scorecard

Which campaigns make up a dental program at MBI?

Three, run together: a new-mover or neighborhood direct-mail campaign with a new-patient exam or cleaning offer; a Facebook lead campaign centered on one simple service offer, such as a new-patient special, whitening, or a clear-aligner consultation; and an SMS hygiene recall, treatment follow-up and lapsed-patient reactivation sequence.

From Dental Marketing

What goes on the new-mover postcard a dental practice sends?

A clear new-patient offer and a direct booking call to action. Dental direct mail commonly targets new residents and nearby households with exactly that, and postcards and brochures are the pieces used for it. MBI selects the households, designs and prints the piece, and mails it.

From Dental Marketing

What is included in a quote for a dental drop?

A dental drop has no list price: it is quoted in two halves, printing the postcard or brochure and mailing it. Seven decisions move both: quantity; format and finished size; paper and weight; color, coating and finishing; data and personalization; postage, mail class and sortation; and entry and drop strategy. /capabilities/direct-mail/direct-mail-cost walks a dental practice through them.

From Dental Marketing

Who may receive a dental recall or reactivation text?

Only a patient who has opted in. CTIA's messaging principles say senders should support opt-in mechanisms and that messages should be sent only after the consumer has opted in, list entering a number on a website or signing up on site among the ways consent is shown, and say senders should not use rented, sold or shared lists.

From Dental Marketing

What must be authorized before patient information reaches a dental campaign?

45 CFR 164.508(a)(3) provides that a covered entity must obtain an authorization for any use or disclosure of protected health information for marketing, except for a face-to-face communication made to an individual or a promotional gift of nominal value; where the marketing involves financial remuneration from a third party, the authorization must say so.

From Dental Marketing

What keeps a dental ad inside the rules before it runs?

Review, before launch. Campaigns follow ADA, state, FTC, HIPAA and financing rules, substantiate claims and disclose material terms. Patient information, patient photos and testimonials stay out without appropriate authorization, and consultation funnels for implants, cosmetic, family or urgent care are built without outcome promises.

From Dental Marketing

Healthcare Marketing

Dermatology

8 questionsTopics

What kind of marketing does MBI run for a dermatology practice?

Direct mail, local Facebook and Instagram campaigns, opted-in texting and printed collateral, planned and run by one team. Medical-access and cosmetic consultation campaigns are built as two separate programmes, so the promise a patient reads and the intake path it leads to stay clear.

From Dermatology Marketing

Why are the medical and the cosmetic campaigns kept apart?

Because medical access and a cosmetic consultation are different promises with different intake paths. Separating the campaigns keeps both clear: each says what it is for and routes the response to the part of the practice that handles it, so the mail, the ads and the texts point one reader at one next step.

From Dermatology Marketing

What has to be in place before a dermatology campaign runs?

A compliant referral and new-patient intake path. The practices this is built for are dermatology groups with general, surgical, cosmetic or multi-site capacity, and urgent-access and new-location awareness is built around real capacity — so the response a campaign creates has somewhere to land.

From Dermatology Marketing

How is a dermatology mailing quoted?

A dermatology mailing has no list price: a quote resolves to producing the piece and mailing it, and seven decisions move those two numbers — quantity, format and finished size, paper and weight, color, coating and finishing, data and personalization, postage, mail class and sortation, and entry and drop strategy. /capabilities/direct-mail/direct-mail-cost walks a dermatology practice through them.

From Dermatology Marketing

Where does HIPAA sit in a dermatology campaign?

In what the campaign is built from. Under 45 CFR 164.508(a)(3) a covered entity must obtain an authorization for any use or disclosure of protected health information for marketing, except a face-to-face communication or a promotional gift of nominal value. No protected health information goes into a dermatology campaign's targeting or copy.

From Dermatology Marketing

What else comes off the press for a dermatology practice?

Practice overview and patient-education brochures, referral packets, new-patient forms and packets, presentation folders, patient mailings, review thank-you cards and med-spa booklets, alongside the direct-mail postcards. Commercial and variable-data printing are in house, so the piece that is designed is the piece that is printed.

From Dermatology Marketing

What happens when an address on the mailing list has changed?

The dermatology mailing list is corrected against the postal file first. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date with a USPS-approved method such as NCOALink or Address Change Service.

From Dermatology Marketing

Healthcare Marketing

Health & Nutrition

7 questionsTopics

Which campaigns does a nutrition practice or brand run with MBI?

Three, and which of them fits depends on whether you run a practice or a brand: a workshop or webinar that teaches one health or nutrition topic and offers a follow-up discovery consultation; a nutritionist or dietitian Facebook consultation-lead campaign, then warm-audience nurture; and a health-and-nutrition retail CRM direct-mail reengagement campaign for prior purchasers.

From Nutritionist Marketing

What does a workshop or health talk offer the people who attend?

One topic, taught, and then a follow-up discovery consultation. Educational workshops, webinars and local health talks lead to discovery consultations for functional-medicine and wellness practices, though that is not established across the whole of health and nutrition, so the invitation teaches first and the consultation is offered as the next step rather than the reason to come.

From Nutritionist Marketing

What does the Facebook lead form ask a nutrition client for?

The consultation. For nutrition and wellness services the pattern is Facebook consultation lead forms and education-led lead magnets or workshops, so the ad teaches something before the form asks. It is not established across every health-and-nutrition business model, and healthcare claims need conservative, reviewed messaging.

From Nutritionist Marketing

What goes out to a customer who has stopped ordering?

A personalized CRM postcard. For health-and-nutrition retail, personalized CRM postcards are used for subscriber conversion and lapsed-customer reengagement, and the campaign reengages prior purchasers off your own customer file. MBI selects the records, personalizes the card, prints it and mails it.

From Nutritionist Marketing

How is a nutrition brand's reengagement mailing quoted?

A nutrition brand's reengagement mailer has no list price. Every quote resolves to two costs, producing the piece and mailing it, and seven decisions move those two numbers — among them quantity, format and finished size, and data and personalization. The direct mail cost page at /capabilities/direct-mail/direct-mail-cost sets out all seven.

From Nutritionist Marketing

What does the HIPAA marketing rule say about health information in a nutrition campaign?

45 CFR 164.508(a)(3) provides that a covered entity must obtain an authorization for any use or disclosure of protected health information for marketing, except where the communication is a face-to-face communication made by a covered entity to an individual, or a promotional gift of nominal value provided by the covered entity.

From Nutritionist Marketing

How careful does the copy in a nutrition campaign have to be?

Careful enough to teach rather than promise. Healthcare claims need conservative, reviewed messaging, and the Facebook pattern is not established across every health-and-nutrition business model. Meta's standards say advertisers are responsible for understanding and complying with all applicable laws and regulations, and that each ad is reviewed against Meta's policies when the order is placed.

From Nutritionist Marketing

Healthcare Marketing

Med Spas

7 questionsTopics

Which three campaigns does a med spa run together?

Three: a treatment-specific Meta lead or booking campaign for an elective aesthetic service, a local-radius direct-mail postcard campaign with a seasonal treatment offer such as summer skin preparation, and an opt-in SMS reactivation and seasonal-offer sequence. MBI plans, prints, mails and runs all three.

From Med Spa Marketing

Which postcard sizes can a med spa mail at card prices?

A med spa's postcard at commercial card prices must be no more than 6 inches high, no more than 9 inches long and no thicker than 0.016 inch. A card more than 4-1/4 inches high or 6 inches long must be at least 0.009 inch thick. The minimum is 3-1/2 by 5 inches.

From Med Spa Marketing

What decides the total on a med spa mailing?

Direct mail carries no list price. What a med spa drop comes to is producing the card and mailing it, and seven decisions move those two numbers — among them the quantity mailed, the format and finished size of the card, the paper, the data and personalization, and the postage and sortation. /capabilities/direct-mail/direct-mail-cost takes all seven in turn.

From Med Spa Marketing

Which rule covers patient information in a med spa campaign?

45 CFR 164.508(a)(3) provides that a covered entity must obtain an authorization for any use or disclosure of protected health information for marketing, except for a face-to-face communication or a promotional gift of nominal value. The audience MBI builds for a med spa is a local radius and a treatment concern instead.

From Med Spa Marketing

What keeps a med spa ad from implying something about the person seeing it?

Meta's advertising standards state that ads must not contain content that asserts or implies personal attributes, and name physical or mental health, including medical conditions, among the attributes covered. So the campaign is built by treatment concern or category, never by personal-attribute targeting.

From Med Spa Marketing

What happens to a med spa address file before the drop date?

The addresses go back through the postal file. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date by an approved method — NCOALink and Address Change Service among them.

From Med Spa Marketing

When does a med spa's seasonal offer go out?

By season rather than by month. The local-radius postcard campaign carries a seasonal treatment offer such as summer skin preparation, and recurring seasonal treatment messaging keeps the practice visible until a prospect is ready to book, so the programme repeats rather than running once. MBI sets the drop calendar with the clinic.

From Med Spa Marketing

Healthcare Marketing

Medical Services

7 questionsTopics

Which campaigns does MBI run for a medical practice?

Three. A geo-targeted new-patient postcard campaign promoting a low-friction introductory appointment, specialty access, or same-week availability. A privacy- and policy-reviewed local Facebook and Instagram inquiry campaign using a booking form, staff or facility video, or a service carousel. And a consent-based SMS appointment reminder, missed-visit recovery and reactivation workflow.

From Medical Practice Marketing

Who receives a new-patient postcard from a medical practice?

Households around the practice, selected on appropriate demographics rather than on anything about a person's health. Medical-practice postcards commonly target appropriate household demographics with a new-patient appointment offer and a clear call or booking CTA. MBI builds the selection, designs the card, prints it and mails it.

From Medical Practice Marketing

What moves the number on a medical practice mail quote?

No list price exists for a medical practice mailing. A quote resolves to two costs, producing the piece and mailing it, and seven decisions move them: quantity, format and finished size, paper and weight, color, coating and finishing, data and personalization, postage, mail class and sortation, and entry and drop strategy. /capabilities/direct-mail/direct-mail-cost sets them out.

From Medical Practice Marketing

Why does a medical practice ad avoid naming a condition?

Meta's advertising standards say ads must not contain content that asserts or implies personal attributes, and list physical or mental health, including medical conditions, among those attributes. A medical-practice social campaign also avoids personal-health targeting and protected health information, so the ad names the service and the practice, never the patient.

From Medical Practice Marketing

Which patient information may a medical practice put into a campaign?

45 CFR 164.508(a)(3) provides that a covered entity must obtain an authorization for any use or disclosure of protected health information for marketing, except for a face-to-face communication made by a covered entity to an individual or a promotional gift of nominal value provided by the covered entity. MBI builds campaigns that leave protected health information out.

From Medical Practice Marketing

What has to happen before an appointment reminder text goes out?

The patient opts in. CTIA's messaging principles say senders should support opt-in mechanisms and that messages should be sent only after the consumer has opted in, that senders should not use rented, sold or shared opt-in lists, and that consumers should be able to opt out at any time through multiple mechanisms.

From Medical Practice Marketing

What happens to an address when a patient moves before the drop?

It is updated before the mail date. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date with a USPS-approved method such as Address Change Service or NCOALink.

From Medical Practice Marketing

Healthcare Marketing

Mental Health & Wellness

7 questionsTopics

What does MBI actually run for a private therapy practice?

Three campaigns, run together. Referral-source outreach using a clear practice brochure or booklet distributed to community groups and healthcare referral partners. A privacy-safe direct-mail flyer or educational guide that describes the practice generally. And a Meta awareness, traffic, lead or conversion campaign that reaches prospective clients early in their decision process.

From Therapy Practice Marketing

What does the mailed flyer or guide describe?

The practice, generally. A privacy-safe direct-mail flyer or educational guide describes the practice without implying a recipient has a diagnosis, and a therapy practice can use general flyers, guides and brochures to educate the public and develop a brand while avoiding diagnostic disclosures, stereotypes, fear and privacy violations.

From Therapy Practice Marketing

What does Meta's advertising standard say an ad must not imply?

Meta's advertising standards state that ads must not contain content that asserts or implies personal attributes, and the attributes named include, among others, race, ethnicity, religion, beliefs, age, disability, and physical or mental health including medical conditions. Creative and targeting are built to that standard.

From Therapy Practice Marketing

Which messages can a counseling practice send once someone has opted in?

Administrative ones. Scheduling, confirmations and reminders may be sent when appropriate consent, privacy and professional review are in place, and no clinical or sensitive-care content should be included. CTIA's messaging principles say messages should be sent only after the consumer has opted in.

From Therapy Practice Marketing

What does HIPAA require before protected health information is used in a therapy practice campaign?

45 CFR 164.508(a)(3) provides that a covered entity must obtain an authorization for any use or disclosure of protected health information for marketing, except if the communication is in the form of a face-to-face communication made by a covered entity to an individual, or a promotional gift of nominal value provided by the covered entity.

From Therapy Practice Marketing

Which decisions set the price of a therapy practice mailing?

No list price exists, because no two campaigns buy the same thing: every quote resolves to producing the piece and mailing it. Seven decisions move those two numbers — quantity, format and finished size, paper and weight, color, coating and finishing, data and personalization, postage, mail class and sortation, and entry and drop strategy. All seven: /capabilities/direct-mail/direct-mail-cost

From Therapy Practice Marketing

What kind of audience is a practice's educational talk written for?

Community and referral education. Educational talks and workshops suit audiences such as libraries, schools, faith and community groups, and referral partners, and this is not a hard-sell client event. MBI prints the general informational flyers or guides and referral-source materials that carry the talk to them.

From Therapy Practice Marketing

Healthcare Marketing

Neuropathy

7 questionsTopics

What does MBI run for a neuropathy clinic?

Four programs, run as one campaign: a mailed seminar invitation with call and landing-page RSVP, a seminar-registration Meta lead campaign with clinician education creative, a consent-based confirmation and reminder SMS flow for registrants, and a post-event consultation-request and attendee follow-up sequence. MBI plans, produces and runs all four.

From Neuropathy Marketing

What actually happens at the seminar?

A clinician-led neuropathy seminar or workshop with phone or online RSVP, presentation and Q&A, and an optional consultation request after the event. The consultation is offered, never assumed — the evening's job is education, and the request comes afterwards.

From Neuropathy Marketing

What is a neuropathy campaign allowed to say?

A neuropathy campaign stays educational and process-based. All seminar, landing-page, print, Meta, SMS and event copy avoids efficacy, cure, reversal or other outcome claims, and any objective condition or device claim needs competent and reliable scientific substantiation before dissemination. MBI writes every piece to that limit before it is designed.

From Neuropathy Marketing

How is a neuropathy seminar invitation mailing quoted?

As two things: producing the piece and mailing it. Quantity, format and finished size, paper, the data work, and postage and sortation are among the decisions that move both, which is why an invitation postcard, a letter and a brochure are quoted differently. /capabilities/direct-mail/direct-mail-cost walks through all of them.

From Neuropathy Marketing

Can a neuropathy clinic mail to its own patient records?

Not without authorization. HIPAA requires an authorization for any use or disclosure of protected health information for marketing, with narrow exceptions for a face-to-face communication and a promotional gift of nominal value. An invitation mailed from geography and permitted demographics never raises the question.

From Neuropathy Marketing

What can MBI print for the evening?

Seminar invitation postcards, direct-mail letters, brochures, booklets, event handouts, posters and door hangers. MBI prints them and mails the invitation, so the guide on the chair and the postcard in the mailbox are one job rather than two vendors.

From Neuropathy Marketing

How does the invitation list stay current before the mail date?

Every address is updated against the postal file first. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date by an approved method — Address Change Service and NCOALink among them.

From Neuropathy Marketing

Healthcare Marketing

Optometry

7 questionsTopics

Which two campaigns does an optometry practice run?

Two local ones. A direct-mail campaign announcing a new office or encouraging area residents to establish annual eye care, and a Facebook and Instagram local-awareness campaign that keeps the optometry practice top of mind, paired with local paid-social offers where appropriate. MBI plans, designs, prints, mails and runs both.

From Optometry Marketing

How does a new optometry office get in front of the neighborhood?

With a local direct-mail campaign announcing the new office. MBI draws the mailing area around it, writes and designs the announcement, prints it and mails it to area residents. The piece is one of the direct-mail pieces and postcards an optometry practice mails, including new-office announcement mailers.

From Optometry Marketing

How does a mailing encourage area residents to establish annual eye care?

The same local campaign that announces an office also runs to encourage area residents to establish annual eye care. Direct-mail campaigns for optometry practices are run to build local patient growth. MBI writes and designs that piece, prints it and mails it into the area around the practice.

From Optometry Marketing

What goes into a quote for an optometry postcard drop?

An optometry postcard drop has no list price. Every quote resolves to two costs, producing the piece and mailing it, and seven decisions move those numbers — among them quantity, format and finished size, data and personalization, and postage, mail class and sortation. The direct mail cost page, /capabilities/direct-mail/direct-mail-cost, sets out all seven.

From Optometry Marketing

Can an optometry campaign use anything from a patient record?

45 CFR 164.508(a)(3) provides that a covered entity must obtain an authorization for any use or disclosure of protected health information for marketing, except a face-to-face communication made by a covered entity to an individual or a promotional gift of nominal value provided by the covered entity. An optometry audience is local geography, not a record.

From Optometry Marketing

Who answers for what an optometry ad claims?

The advertiser. Meta's advertising standards state that advertisers are responsible for understanding and complying with all applicable laws and regulations, and that ads must not promote products, services, schemes or offers using identified deceptive or misleading practices, including those meant to scam people out of money or personal information.

From Optometry Marketing

What happens to an optometry mailing list before the drop date?

The optometry list is updated against the postal file first. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date with an approved method such as NCOALink or Address Change Service; mail using an alternative address format is excepted.

From Optometry Marketing

Healthcare Marketing

Orthodontics

7 questionsTopics

What are the three campaigns behind an orthodontic programme?

Three: a targeted postcard campaign to households with children, using a custom consultation offer and trackable response mechanism; a Facebook and Instagram lead campaign for braces or clear-aligner consultations; and an SMS retainer-check, lapsed-consultation, post-treatment and patient-reactivation campaign with one-tap scheduling.

From Orthodontic Marketing

Which households does the orthodontic postcard go to?

School-age-family households. The piece carries a custom offer, a tracking number and full-color practice branding, so the response to the campaign is trackable rather than guessed at. MBI selects the addresses, designs and prints the postcard, and delivers it.

From Orthodontic Marketing

How big can an orthodontic postcard be and still mail at card prices?

At commercial card prices DMM 201.1.2.1 applies: an orthodontic postcard must be no more than 6 inches high, no more than 9 inches long and no thicker than 0.016 inch, within an aspect ratio of 1.3 to 2.5, though mailers may use an 11-inch by 8.5-inch sheet to create four identical-size postcards.

From Orthodontic Marketing

How is an orthodontic postcard drop quoted?

No list price exists for a mailing. Every quote resolves to two costs — producing the piece and mailing it — and seven decisions move those two numbers, among them quantity, format and finished size, paper and weight, data and personalization, and postage, mail class and sortation. /capabilities/direct-mail/direct-mail-cost walks an orthodontic practice through all seven.

From Orthodontic Marketing

What has to be in place before a recall text is sent?

Consent, held by the practice. CTIA's messaging principles say messages should be sent only after the consumer has opted in, and list entering a number on a website, clicking a button on a mobile webpage, texting an advertising keyword and signing up on site among the ways consent is shown.

From Orthodontic Marketing

Where does HIPAA sit in an orthodontic campaign?

45 CFR 164.508(a)(3): a covered entity must obtain an authorization for any use or disclosure of protected health information for marketing, except a face-to-face communication made by a covered entity to an individual, or a promotional gift of nominal value provided by the covered entity. Where a third party provides financial remuneration, the authorization must state that.

From Orthodontic Marketing

What limits sit on orthodontic campaign copy and patient photos?

Clinical and pricing language stays truthful and non-misleading, consent is obtained for all patient photos and reviews, and state rules, financing disclosures and privacy treatment are validated before patient outreach. Meta's standards add that an ad must not assert or imply personal attributes, including a person's physical or mental health.

From Orthodontic Marketing

Healthcare Marketing

Orthotics

7 questionsTopics

What does marketing look like for an orthotics practice?

Making custom orthotics visible is the job of a patient-education landing page and the content behind it. MBI builds both, so someone reading up on custom orthotics lands on a page that explains the work — and then asks for an appointment or a product inquiry.

From Orthotics Marketing

How do we get more referrals from other practitioners?

By teaching, on a schedule. Regular webinars or seminars for referring practitioners, and events for the therapy community, are the campaign that builds a referral relationship. MBI plans the programme and prints what it runs on: referral pads, how-to-refer packets, provider reference guides and coding sheets.

From Orthotics Marketing

What do orthotics ads on Facebook and Instagram ask a local person to do?

An orthotics ad asks for an inquiry about a local fitting. Paid social for orthotics and prosthetics is run as location-segmented inquiry campaigns for local fittings, so the creative reaches the towns a practice fits in. MBI builds the audiences, the creative and the intake form together.

From Orthotics Marketing

What has to be checked before an orthotics ad campaign goes live?

An orthotics ad campaign is checked against privacy, platform and professional requirements before launch. MBI reviews the creative, the targeting and the intake form against all three with the practice, so nothing goes live until that check is done.

From Orthotics Marketing

What should an orthotics practice have printed for the office and partner offices?

Patient-education brochures, in-office education and lifestyle posters, referral pads, how-to-refer packets, and provider reference guides and coding sheets. MBI runs commercial and variable-data printing in-house, so a practice reads the same on a waiting-room wall and on a colleague's desk.

From Orthotics Marketing

Are public seminars part of an orthotics campaign?

Not by default. The seminar programme MBI plans for an orthotics practice is aimed at the referral audience — regular webinars or seminars for referring practitioners, and events for the therapy community. A general-public seminar is a different room and a separate decision.

From Orthotics Marketing

Where does HIPAA sit in an orthotics campaign?

45 CFR 164.508(a)(3) provides that a covered entity must obtain an authorization for any use or disclosure of protected health information for marketing, except a face-to-face communication made by a covered entity to an individual or a promotional gift of nominal value provided by the covered entity. An orthotics audience is built from location instead.

From Orthotics Marketing

Healthcare Marketing

Pharmacy

7 questionsTopics

Which messages does MBI write for a pharmacy?

One programme, carrying prescription-ready and pickup alerts, refill reminders, medication-adherence education, two-way messaging and clinical-service appointment reminders. MBI plans it, writes each message, builds the flows and schedules the sends, so every message a patient gets from the pharmacy sounds like the same pharmacy.

From Pharmacy Marketing

What can a pharmacy text a patient about?

Prescription-ready and pickup alerts and refill reminders are two of the messages a pharmacy texting programme carries; medication-adherence education, two-way messaging and clinical-service appointment reminders are among the others. MBI writes those messages and schedules them against the pharmacy's own day rather than a generic calendar.

From Pharmacy Marketing

Can pharmacy texting teach as well as announce?

Yes. Medication-adherence education sits alongside the alerts, so the thread can teach and can listen, not only announce. MBI writes that education sequence in the pharmacy's voice and decides where in the programme it belongs, with consent and applicable privacy controls preserved.

From Pharmacy Marketing

How does a pharmacy get permission to text a patient?

From the patient, before the first message. CTIA's messaging principles say messages should be sent only after the consumer has opted-in, and list entering a telephone number through a website, signing up at a point-of-sale or other on-site location, and opting-in over the phone among the ways consent may be shown.

From Pharmacy Marketing

How does a patient stop the messages?

At any time, and in more than one way. CTIA's messaging principles say senders should ensure consumers can opt-out at any time, should support multiple mechanisms including phone call, email or text, and should honor every request with one final opt-out confirmation message per campaign and nothing after it.

From Pharmacy Marketing

Where do the phone numbers in a pharmacy texting programme come from?

The pharmacy's own opt-ins, and nowhere else. CTIA's messaging principles say senders should not use opt-in lists that have been rented, sold or shared and should create and vet their own, should keep every opt-in and opt-out request in their records, and should process telephone deactivation files regularly.

From Pharmacy Marketing

Who runs the programme, the pharmacy or MBI?

MBI. One company plans, produces and delivers the campaign from a single in-house team in DeLand, Florida, and has since 1989, so one team answers for the whole programme instead of the pharmacy coordinating three vendors. Consent and applicable privacy controls are preserved throughout.

From Pharmacy Marketing

Healthcare Marketing

Physical Therapy

7 questionsTopics

Where does a physical therapy clinic start with MBI?

With three campaigns. A seasonal, new-program or cash-based-service postcard campaign for local households and past patients; a free educational workshop, virtual event or bring-a-guest workshop campaign on a topic of interest to prospective patients; and a Facebook local-awareness or low-friction workshop or evaluation inquiry campaign with conservative, policy-reviewed copy.

From Physical Therapy Marketing

Does a physical therapy workshop have to be held in person?

No. The campaign covers a free educational workshop, a virtual event or a bring-a-guest workshop, each focused on a topic of interest to prospective patients, and free in-person or virtual workshops are high-trust outreach and lead-generation tools. MBI mails the invitation, carries it onto Facebook and confirms registrations by text.

From Physical Therapy Marketing

What language does a physical therapy Facebook ad have to stay inside?

Conservative, policy-reviewed language that does not imply a viewer has a medical condition. The ad works for local awareness and for workshop or evaluation inquiries. Meta's advertising standards say ads must not contain content that asserts or implies personal attributes, including a person's physical or mental health.

From Physical Therapy Marketing

What sits behind the price of a physical therapy postcard campaign?

Two costs: producing the piece and mailing it. Seven decisions move those two numbers, among them quantity, format and finished size, paper and weight, data and personalization, and postage, mail class and sortation. All seven are walked through at /capabilities/direct-mail/direct-mail-cost.

From Physical Therapy Marketing

Does a physical therapy clinic need written permission before a patient's information reaches a campaign?

45 CFR 164.508(a)(3) requires a covered entity to obtain an authorization for any use or disclosure of protected health information for marketing, except a face-to-face communication made by a covered entity to an individual or a promotional gift of nominal value; where marketing involves financial remuneration from a third party, the authorization must say so.

From Physical Therapy Marketing

How does someone opt in to texts from a physical therapy clinic?

By giving the clinic permission first. CTIA's messaging principles say messages should be sent only after the consumer has opted in, and list entering a telephone number through a website, clicking a button on a mobile webpage and signing up at an on-site location among the mechanisms; rented, sold or shared lists should not be used.

From Physical Therapy Marketing

Who reviews the educational content in a physical therapy campaign?

Clinical and legal review is used for educational content before it runs. Outcome promises and individual health targeting are avoided, protected health information is protected, consent is recorded, and informational content is kept distinct from individualized clinical advice. That review sits inside the schedule for the postcard, the workshop invitation and the Facebook copy, not after it.

From Physical Therapy Marketing

Healthcare Marketing

Senior Care

7 questionsTopics

Which campaigns does MBI run for an in-home care organization?

Four. Caregiver-relief and care-needs assessment campaigns for adult children; respite-care and post-hospital-transition education flows built with referral partners; local caregiver workshops and virtual Q&A events that convert to assessments; and retargeting of service-page visitors with trust-building care-process content and availability-aware scheduling.

From Senior Care Marketing

What does the postcard to an adult child ask for?

An information request. Targeted postcards reach adult children and active seniors inside the local service radius, carrying an information-request call to action, and the campaign behind them is caregiver relief and a care-needs assessment. MBI selects the households, designs and prints the card, and mails it.

From Senior Care Marketing

Why is there no list price for a senior care mailing?

Because no two campaigns buy the same thing. Every quote resolves to two costs — producing the piece and mailing it — and seven decisions move those two numbers, among them quantity, format and finished size, paper, data and personalization, and postage. A card to adult children is quoted against all seven at /capabilities/direct-mail/direct-mail-cost.

From Senior Care Marketing

How does a family opt in before a home care agency texts?

On the provider's own forms, before anything is sent. CTIA's messaging principles say messages should be sent only after the consumer has opted in, list entering a telephone number through a website and signing up at an on-site location among the mechanisms, and say senders should create and vet their own opt-in lists.

From Senior Care Marketing

When does a senior care campaign need a signed HIPAA authorization?

When protected health information is used for marketing. 45 CFR 164.508(a)(3) requires a covered entity to obtain an authorization for any such use or disclosure, except a face-to-face communication or a promotional gift of nominal value. A senior care campaign here keeps health information out of ad targeting and unapproved messaging.

From Senior Care Marketing

What turns a workshop registration into a care-needs assessment?

The event is run to convert to one. Local caregiver workshops and virtual Q&A events convert to assessments, so a care-needs assessment is the next step the invitation names. MBI mails and advertises the invitation and prints the flyer and the event program.

From Senior Care Marketing

What is in a post-hospital-transition education flow?

Respite care, and what happens after a hospital stay. Respite-care and post-hospital-transition education flows are built with referral partners, and MBI prints and mails the respite-care explainer and the referral-partner brochure behind them.

From Senior Care Marketing

Home Services Marketing

Appliance & Equipment Repair

7 questionsTopics

What does MBI mail for an appliance repair company?

Two postcards: a ZIP-code seasonal maintenance offer, and a post-job radius card around a completed repair. Both are better suited to scheduled maintenance than to emergency repair. MBI plans the drop, prints the card and delivers it.

From Appliance Repair Marketing

How does a postcard follow a completed repair?

As a post-job radius postcard campaign around completed appliance repairs. Once a repair on a street is finished, the addresses around that job receive a maintenance postcard. MBI sets the radius, designs and prints the card, and mails it.

From Appliance Repair Marketing

Which seasonal promotion should an appliance repair postcard lead with?

A seasonal appliance-maintenance offer - a refrigerator tune-up or a dryer-vent cleaning, for example. MBI writes and designs the card, prints it, and mails it to the ZIP codes you serve.

From Appliance Repair Marketing

What does MBI run on Facebook and Instagram for an appliance repair company?

Awareness and retargeting campaigns for scheduled maintenance or seasonal repair work. MBI plans the audience, builds the creative and runs the campaign beside the mail, so the same seasonal offer is on the card in the mailbox and in the feed.

From Appliance Repair Marketing

Which appliance jobs should paid social target?

Maintenance plans, scheduled service, seasonal offers and customer-list retargeting. Facebook and Instagram are less suited to emergency-repair intent, so paid social is aimed at the work a household can schedule in advance and the post-job mail holds the neighborhood.

From Appliance Repair Marketing

How is a postcard campaign for an appliance repair company quoted?

An appliance repair postcard drop is quoted, not taken from a rate card. Every quote resolves to two costs, producing the card and mailing it, and seven decisions move those two numbers, among them quantity, format and finished size, paper, data and personalization, and postage and sortation. A repair company reads all seven at /capabilities/direct-mail/direct-mail-cost.

From Appliance Repair Marketing

Does an appliance repair postcard have to be a particular size to mail at card prices?

USPS card standards decide it. An appliance postcard at commercial card prices must be no more than 6 inches high, no more than 9 inches long and no thicker than 0.016 inch, and no smaller than 3-1/2 by 5 inches. Over 4-1/4 inches high or 6 inches long, minimum thickness is 0.009 inch.

From Appliance Repair Marketing

Home Services Marketing

Carpet Cleaning

7 questionsTopics

What are the two campaigns behind carpet cleaning marketing?

Two concepts, run as one job: a carpet-cleaning direct-mail offer campaign, and a Facebook campaign coordinated with a direct-mail campaign. MBI plans the offer campaign, prints the piece and mails it, then runs the Facebook side of it, so both belong to one team rather than to a printer and an agency.

From Carpet Cleaning Marketing

Who prints the carpet cleaning mailer, and who mails it?

One team, one roof. MBI is one company that plans, produces and delivers direct mail, print and digital campaigns from a single team in DeLand, Florida, and data, print and delivery have been in-house since 1989. The printing is commercial printing produced in house, from a short run to a full production run.

From Carpet Cleaning Marketing

What moves the price of a carpet cleaning mailing up or down?

A carpet cleaning mailing has no list price. Every quote resolves to two costs, producing the carpet-cleaning piece and mailing it, and seven decisions move those two numbers, among them quantity, format and finished size, paper, and postage and sortation. /capabilities/direct-mail/direct-mail-cost walks through all seven before artwork is finalised.

From Carpet Cleaning Marketing

Who does the digital follow-up stay with after the carpet cleaning mailing lands?

The people who respond to the mail campaign, and the people who visit from it. Facebook advertising is recommended alongside the direct mail itself, and the digital follow-up stays with that narrower group, so a household that responded to the carpet-cleaning offer hears from you again rather than once.

From Carpet Cleaning Marketing

What has to be true before a carpet cleaning offer goes in an ad?

The offer has to be backed. FTC guidance for small business says advertising must be truthful and non-deceptive, advertisers must have evidence to back up their claims, and advertisements cannot be unfair; an ad is deceptive when a statement or omission is likely to mislead consumers acting reasonably under the circumstances and is material to the buying decision.

From Carpet Cleaning Marketing

How current does the address file have to be before a carpet cleaning drop?

Within 95 days. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date by an approved method, among them Address Change Service and NCOALink; mail bearing an alternative address format is excepted.

From Carpet Cleaning Marketing

What does Facebook expect from a carpet cleaning advertiser?

Meta's Advertising Standards provide that ads must not promote products, services, schemes or offers using identified deceptive or misleading practices, including those meant to scam people out of money or personal information, and that advertisers are responsible for understanding and complying with all applicable laws and regulations.

From Carpet Cleaning Marketing

Home Services Marketing

Cleaning Services

7 questionsTopics

Which three campaigns does MBI run for a cleaning company?

A first-time-customer direct-mail offer, a Meta lead-generation campaign for local residential-cleaning clients, and an immediate SMS follow-up after a Meta lead form. One team plans them, prints the mail, launches the ads and answers what comes back.

From Cleaning Company Marketing

Does a cleaning company have to supply the addresses?

Only for the reactivation half. Past customers come from the company's own file; owner-occupied homes and new movers are selected by MBI, where data, print and delivery have been in-house since 1989. Either way the same team builds the file, prints the piece and mails it.

From Cleaning Company Marketing

What offer goes on a first-time-customer cleaning postcard?

One of four: an introductory offer, a seasonal offer, a free estimate or a repeat-customer offer. The piece goes to owner-occupied homes, new movers, or past customers for reactivation, and the offer is chosen against that audience rather than fixed in advance.

From Cleaning Company Marketing

The audience includes new movers — how does the address file stay current?

The address file is updated before the cleaning postcard mails. USPS requires each address — except mail bearing an alternative address format — in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date by an approved method such as NCOALink.

From Cleaning Company Marketing

Does someone who submits the lead form still have to opt in to texts?

CTIA's messaging principles are voluntary best practices, and they say senders should support opt-in mechanisms and that messages should be sent only after the consumer has opted in. Entering a telephone number through a website and clicking a button on a mobile webpage are among the listed mechanisms; rented, sold or shared opt-in lists are out.

From Cleaning Company Marketing

How is a cleaning company's mailing priced?

Not from a list: no list price exists for direct mail. Every quote resolves to two costs, producing the piece and mailing it, and seven decisions move those two numbers, among them quantity, format and finished size, paper, data and personalization, and postage and sortation. /capabilities/direct-mail/direct-mail-cost walks a cleaning company through all seven.

From Cleaning Company Marketing

What is a cleaning company responsible for in its own Facebook ads?

Its own claims. Meta's advertising standards say advertisers are responsible for understanding and complying with all applicable laws and regulations, and that ads must not promote products, services, schemes or offers using identified deceptive or misleading practices, including those meant to scam people out of money or personal information.

From Cleaning Company Marketing

Home Services Marketing

Electrical

7 questionsTopics

What does electrician marketing from MBI include?

Three campaigns, planned together: an electrical panel-upgrade Meta lead campaign, an EV-charger or generator-install Meta lead campaign, and a targeted electrical-wiring inspection postcard campaign. MBI builds the household list, prints and mails the postcard, runs the Facebook and Instagram campaigns, and sends the opt-in text and email follow-up behind them.

From Electrician Marketing

What decides the cost of an electrician postcard campaign?

No rate card covers it. Every quote resolves to two costs — producing the wiring-inspection card and mailing it — and seven decisions move those two numbers, among them quantity, format and finished size, paper, data and personalization, and postage and sortation. All seven are set out for an electrician at /capabilities/direct-mail/direct-mail-cost.

From Electrician Marketing

What can a panel-upgrade ad promise a homeowner?

Not incentive eligibility, code compliance or an installation date — none of those is promised without validation. An electrician's licensed-provider credentials are used accurately, and requests are routed by service territory and permit capacity. Meta adds that advertisers are responsible for understanding and complying with all applicable laws and regulations.

From Electrician Marketing

How does an electrical lead get answered when every crew is out?

Missed-call text-back replies to the call nobody could pick up, and a post-opt-in text and email sequence carries the lead on from there — the step built to carry an electrical enquiry toward an estimate. MBI writes the sequence and runs the flow.

From Electrician Marketing

How does a homeowner stop the texts from an electrical contractor?

At any time, and by more than one route. CTIA's messaging principles say senders should ensure consumers can opt out at any time, should support multiple mechanisms — phone call, email or text — and should honor every opt-out request by sending one final opt-out confirmation message per campaign, after which no further messages should be sent.

From Electrician Marketing

What keeps a new-homeowner mailing from going to an old address?

The file behind a new-homeowner safety-inspection card is updated before the drop. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date by an approved method such as NCOALink; mail in an alternative address format is excepted.

From Electrician Marketing

What happens after an electrical job is finished?

The household is not finished. Lighting, surge protection and smart-home upgrades are cross-sold after service completion with short educational retargeting, so the next thing a customer sees teaches rather than sells. Customer and estimate data is what makes that follow-up possible.

From Electrician Marketing

Home Services Marketing

HVAC

8 questionsTopics

What is HVAC marketing from MBI?

HVAC marketing from MBI is customer acquisition built around the season: a fall furnace tune-up postcard campaign, acquisition mail selected by home or equipment age or location, and a Facebook lead campaign targeted to the service area. Data, print and delivery are in house, so one team plans, produces and delivers all of it.

From HVAC Marketing

How do you decide which homes receive an HVAC postcard?

From the property record and the contractor's own history. HVAC postcards are used for seasonal maintenance, limited-time discounts, service reminders, unsold estimates, and prospects selected by home or equipment age or location. The selection is settled before the piece is printed.

From HVAC Marketing

Can a one-time repair become a maintenance plan?

Yes. One of the campaigns turns one-time repairs into membership and maintenance-plan acquisition, so a household that called once is followed up as a plan candidate rather than left as a one-off job.

From HVAC Marketing

What about heat pumps and rebates?

Heat-pump upgrade and rebate education is promoted with a home-comfort assessment, so the piece explains the upgrade and the offer on it is the assessment. Local incentive terms are used only after validation, so nothing about a rebate is printed before the local programme has been checked.

From HVAC Marketing

Which HVAC operators does MBI plan these campaigns around?

Multi-location HVAC platforms, franchises, and established local operators with maintenance-plan databases and replacement capacity. The database is the reason: every lead is connected to service-area, capacity, seasonality and installed-equipment data, so a contractor who knows what is installed in a house can select the mailing from that record.

From HVAC Marketing

What may an HVAC piece not promise about a rebate or an estimate?

Local incentive terms are used only after validation, and an estimate is kept distinct from a guarantee. Meta's advertising standards add that ads must not promote products, services, schemes or offers using identified deceptive or misleading practices, so one check covers the postcard and the ad.

From HVAC Marketing

How is the cost of an HVAC postcard campaign worked out?

An HVAC postcard drop is quoted, not priced from a card. Every quote resolves to two costs — producing the postcard and mailing it — and seven decisions move those two numbers, among them quantity, format and finished size, data and personalization, and postage and sortation. The direct mail cost page, /capabilities/direct-mail/direct-mail-cost, takes all seven in turn.

From HVAC Marketing

How often does an HVAC mailing file have to be updated?

Before an HVAC postcard drop, USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or at USPS Marketing Mail prices, to be updated within 95 days before the mailing date, with one of the USPS-approved methods, among them Address Change Service and NCOALink. Mail bearing an alternative address format is excepted.

From HVAC Marketing

Home Services Marketing

Landscaping

7 questionsTopics

What is landscaping marketing from MBI?

Landscaping marketing from MBI is paid-social lead generation for landscape contractors, with SMS running alongside it. In a landscape-lighting campaign, Facebook and Instagram ads reach homeowners in the service area and drive consultation-form leads.

From Landscaping Marketing

Which homeowners do landscaping Meta ads reach?

Homeowners in the service area. In a landscape-lighting campaign, Facebook and Instagram ads reach homeowners in that area and drive consultation-form leads, so the audience is drawn around the ground the crew already covers rather than a wider region.

From Landscaping Marketing

What campaign does MBI run for landscape lighting?

A landscape-lighting Meta lead-generation campaign. Facebook and Instagram ads carry the landscape-lighting work to homeowners in the service area, and the consultation form behind the ad is where the lead comes from.

From Landscaping Marketing

How is texting used alongside a lighting ad campaign?

Alongside the ads. In a landscape-lighting campaign, SMS runs with paid social to create urgency for prospective customers — a supporting message inside that lead campaign, not a separate program with its own audience.

From Landscaping Marketing

Can SMS run on its own for a landscaping company?

Not as the whole plan. A landscape-lighting campaign uses SMS as an urgency and support message inside the lead flow, and texting is not offered here as a standalone consultation program: MBI runs it as support for the paid-social lead flow.

From Landscaping Marketing

Can a landscaping company text a purchased list of homeowners?

Not from a bought file. CTIA's Messaging Principles and Best Practices say message senders should not use opt-in lists that have been rented, sold, or shared, and should create and vet their own; consumers should also be able to opt out at any time, through multiple mechanisms.

From Landscaping Marketing

Who answers for what a landscaping ad claims on Facebook?

The advertiser. Meta's Advertising Standards say advertisers are responsible for understanding and complying with all applicable laws and regulations, and that ads must not promote products, services, schemes or offers using identified deceptive or misleading practices.

From Landscaping Marketing

Home Services Marketing

Moving

8 questionsTopics

Which campaigns make up moving company marketing?

Three, plus the print behind them: a highly targeted direct-mail postcard campaign, a localized Facebook and Instagram demand-generation and retargeting campaign, and an SMS lead-nurture and estimate-reminder sequence. Postcards are the print format. MBI plans, produces and delivers all of it from a single team in DeLand, Florida.

From Moving Company Marketing

Which households does a moving company's postcard go to?

Chosen addresses, not whole ZIP codes. Tightly targeted moving-company postcards are what the mail is built on rather than broad ZIP-code blasts, so a mover's drop is aimed at the households it wants. MBI selects the addresses, designs and prints the postcard, and delivers it as one job.

From Moving Company Marketing

What do Facebook and Instagram ads do for a moving company?

Localized demand generation, mainly: offers aimed at the service area, retargeting for people who have already looked once, and campaigns built from the moving company's own customer list. MBI writes, builds and runs the creative. No standard Meta lead-form configuration is assumed as part of that setup.

From Moving Company Marketing

Does a text sequence replace calling a new lead back?

No. Immediate lead notification is distinct from an SMS campaign. MBI runs the campaign — the nurture messages, the missed-call follow-up and the estimate reminders — alongside whatever the moving company already does to call a new lead straight back.

From Moving Company Marketing

When may a mover text a household that asked for an estimate?

After a mover's customer has opted in. CTIA's messaging principles say Message Senders should support opt-in mechanisms and that messages should be sent only after the consumer has opted in, list entering a telephone number through a website among those mechanisms, and say Message Senders should not use rented, sold or shared opt-in lists.

From Moving Company Marketing

What does a moving company mailing cost?

A moving-company postcard has no list price: every quote resolves to two costs — producing the piece and mailing it — and seven decisions move those two numbers, among them quantity, format and finished size, paper, data and personalization, and postage and sortation. /capabilities/direct-mail/direct-mail-cost takes all seven in turn before a mover's drop is quoted.

From Moving Company Marketing

How big can a mover's postcard be before it stops mailing at card prices?

At commercial card prices a mover's postcard must be no more than 6 inches high, no more than 9 inches long and no thicker than 0.016 inch, and no less than 3-1/2 by 5 inches. A card more than 4-1/4 inches high or 6 inches long must be at least 0.009 inch thick.

From Moving Company Marketing

What keeps a moving company's mailing addresses current?

An update against the postal change-of-address record before a mover's drop. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date by an approved method such as NCOALink; mail bearing an alternative address format is excepted.

From Moving Company Marketing

Home Services Marketing

Painting

8 questionsTopics

What does MBI mail, run and print for a painting company?

Three campaigns from one team: a post-job radius postcard campaign around a completed exterior repaint, a Facebook and Instagram homeowner lead-form campaign to request an estimate, and an immediate SMS follow-up to book a painting estimate. The printed piece behind them is the postcard.

From Painting Marketing

Who gets the postcard when a repaint is finished?

The homes near the one your crew just painted. Painting mail campaigns include post-job-radius postcards to nearby homes, so the finished exterior repaint sets the radius and the addresses inside it are the drop. MBI selects those households, prints the card and mails it.

From Painting Marketing

What does a painting Facebook ad offer a homeowner?

An estimate or a consultation. Painting-focused Meta campaigns support homeowner-area targeting, lead forms, and a clear estimate or consultation offer, so the ad reaches households in your area and asks for one thing. The same offer on the postcard can be paired with Facebook and Instagram ads.

From Painting Marketing

What happens after a homeowner submits the painting lead form?

A text follows. Automated personalized texts after a Facebook lead nurture the conversation and schedule an estimate, and the campaign behind them is an immediate SMS follow-up to book a painting estimate. MBI writes and sends the painting sequence.

From Painting Marketing

What has to happen before a painting estimate text goes out?

The homeowner has to opt in. CTIA's messaging principles say senders should support opt-in mechanisms and that messages should be sent only after the consumer has opted in, list entering a number on a website among the mechanisms, and say senders should not use rented, sold or shared opt-in lists.

From Painting Marketing

Why does a painting postcard have no list price?

A painting postcard has no list price: every quote resolves to two costs, producing the piece and mailing it, and seven decisions move those two numbers, among them quantity, format and size, paper and finishing, audience data and postage. The page /capabilities/direct-mail/direct-mail-cost walks a painting contractor through all seven.

From Painting Marketing

How current must the addresses be before a painting postcard mails?

Updated within 95 days before the mailing date. USPS applies the Move Update standard to each address in a mailing at commercial First-Class Mail presorted or automation prices or USPS Marketing Mail prices, using an approved method such as NCOALink or Address Change Service; mail bearing an alternative address format is excepted.

From Painting Marketing

Which rules govern what a painting ad claims?

The FTC's small-business guide names three under the FTC Act: advertising must be truthful and non-deceptive, advertisers must have evidence to back up their claims, and advertisements cannot be unfair. An ad is deceptive if a statement or omission is likely to mislead consumers acting reasonably and is material to their decision.

From Painting Marketing

Home Services Marketing

Pest Control

6 questionsTopics

What does a consultation ad campaign ask people to do?

Schedule a consultation. A Facebook consultation lead campaign is one of the campaigns MBI runs for a pest control company: one ad, one ask. The creative, the audience and the ask are all built around that single action.

From Pest Control Marketing

Can a current discount or special offer be advertised?

Yes. A Facebook campaign promoting a current discount or special offer is one of the campaigns MBI runs for pest control companies. The ask in the ad is the offer itself — the discount or special that is current — and MBI builds the creative around it.

From Pest Control Marketing

Do pest control campaigns collect newsletter sign-ups?

Yes. Newsletter sign-ups are one of the three asks a pest control Facebook campaign can carry, alongside scheduling a consultation and promoting current discounts and specials. A campaign carries one of the three, and the creative and the audience are built around that one.

From Pest Control Marketing

What campaigns can a pest control company get from MBI?

A Facebook consultation lead campaign, and a Facebook campaign promoting a current discount or special offer. MBI plans, builds and runs both, and a campaign is built around one ask at a time.

From Pest Control Marketing

Who is responsible for what a pest control ad claims?

The advertiser. Meta's Advertising Standards say advertisers are responsible for understanding and complying with all applicable laws and regulations, and that ads must not promote products, services, schemes or offers using identified deceptive or misleading practices, including those meant to scam people out of money or personal information.

From Pest Control Marketing

Who plans and runs the campaign for a pest control company?

One team. MBI is one company that plans, produces and delivers the work that brings in the next customer, from a single team in DeLand, Florida, so one team answers for the whole campaign and a pest control company never adds a second point of contact.

From Pest Control Marketing

Home Services Marketing

Plumbing

8 questionsTopics

Which campaigns does a plumbing company actually run?

Three: a neighborhood first-service discount postcard or flyer, a seasonal text special or annual water-heater check reminder, and a quote-follow-up text campaign. MBI builds the address file, prints the piece, mails it and runs the texts, so one team answers for the whole campaign rather than three vendors.

From Plumbing Marketing

What should a plumbing company mail before the weather turns?

Education. Sewer, drain, sump-pump and water-line education is offered before weather-driven demand spikes, so it reaches the household before the demand arrives rather than during it. Postcards and flyers are the printed formats this trade mails, and plumbing mail goes to nearby and high-value ZIP codes.

From Plumbing Marketing

Where does an emergency lead go if the customer does not book?

Into preventive service. Emergency-response leads are used for immediate booking, and the non-bookers are then nurtured into scheduled preventive service, so a household that called once is followed into planned work rather than written off.

From Plumbing Marketing

Why can nobody quote a plumbing mailer from a price list?

A plumbing postcard has no list price: every quote resolves to two costs, producing the piece and mailing it, and seven decisions move those two numbers, among them quantity, format and finished size, paper and weight, data and personalization, and postage, mail class and sortation. Each of the seven is set out at /capabilities/direct-mail/direct-mail-cost.

From Plumbing Marketing

Does a plumbing mailing have to be re-checked against the postal file before it drops?

Yes. Before a plumbing postcard drops, USPS applies its Move Update standard to each address in a mailing at commercial First-Class Mail presorted or automation prices or USPS Marketing Mail prices: the address must be updated within 95 days before the mailing date by an approved method such as NCOALink. The standard excepts mail bearing an alternative address format.

From Plumbing Marketing

How does a plumbing text campaign handle someone who wants out?

By stopping. CTIA's messaging principles say consumers should be able to opt out at any time through multiple mechanisms, among them phone call, email or text, and that senders should acknowledge and honor every opt-out with one final confirmation message per campaign, with nothing sent after it.

From Plumbing Marketing

What may a plumbing ad say about emergency availability?

Only what is accurate. Urgent-service claims are kept factual, service areas and availability are published accurately, and nothing implies a diagnosis before inspection. Meta adds that advertisers are responsible for understanding and complying with all applicable laws and regulations, and that ads must not promote products, services, schemes or offers using identified deceptive or misleading practices.

From Plumbing Marketing

What kind of plumbing company do these campaigns assume?

Regional plumbing operators and home-service groups with dispatch capacity, membership plans, and sewer or water-heater replacement capability. The campaigns are planned around that shape of business: crews that can schedule preventive work, a membership plan to sell, and replacement jobs worth mailing for.

From Plumbing Marketing

Home Services Marketing

Pool Services

7 questionsTopics

How does MBI market a pool service company?

With direct mail and commercial print. A pool-owner postcard acquisition campaign puts a service offer in front of pool-owning homes in the service area, and a route-building door-hanger campaign runs beside it in print. MBI selects the addresses, designs the pieces, prints them and mails the postcard.

From Pool Service Marketing

Is a 6x9 pool service postcard too big to mail at card prices?

No. At commercial card prices a postcard must be no more than 6 inches high, no more than 9 inches long and no thicker than 0.016 inch, so a 6x9 pool service card sits inside the standard. A card more than 4-1/4 inches high or 6 inches long must be at least 0.009 inch thick.

From Pool Service Marketing

Why is there no list price for a pool service mailing?

A pool service postcard has no list price: every quote resolves to two costs — producing the piece and mailing it — and seven decisions move those two numbers, among them quantity, format and finished size, paper and weight, and postage, mail class and sortation. The direct mail cost page at /capabilities/direct-mail/direct-mail-cost takes all seven in turn.

From Pool Service Marketing

Who prints the pool service door hangers, and who mails the postcards?

MBI does both. Commercial and variable-data printing run in house, and data, print and delivery have been in-house since 1989, so the door hangers and the 6x9 postcards are printed by the same team that selects the addresses and puts the mailing in the post.

From Pool Service Marketing

How does a pool service mailing keep up when a homeowner moves?

The pool-owner address file is updated before the drop. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices or USPS Marketing Mail prices to be updated within 95 days before the mailing date by an approved method, among them NCOALink; mail bearing an alternative address format is excepted.

From Pool Service Marketing

How is a pool service door-hanger campaign different from the postcard mailing?

The postcard is an acquisition campaign: a 6x9 glossy piece mailed to pool-owning homes in the service area with a service offer on it. The door-hanger campaign is route-building, and its piece is commercial print rather than mail — MBI designs and prints the hangers.

From Pool Service Marketing

Can a pool service company get flyers and yard signs printed as well?

Yes. Alongside the postcards and door hangers, flyers and yard signs are among the pieces a pool service campaign can use to reach pool-owning homes in the service area. MBI runs commercial and variable-data printing in house, so those pieces are produced by the team that prints the postcard.

From Pool Service Marketing

Home Services Marketing

Pressure Washing

7 questionsTopics

Why do before/after photos carry a pressure washing ad?

Because the campaign is built on them. A Facebook and Instagram lead-form campaign for a washing business uses before/after cleaning imagery as its creative: the surface soiled, then the same surface clean. That pair is the ad — the work itself, shown twice.

From Pressure Washing Marketing

Who sets the first-time offer in a pressure washing ad?

The washing business does. A first-time-offer lead campaign is built around a clear first-time offer, and what that offer is stays the owner's decision. MBI builds the creative to carry it and runs the campaign; MBI never puts a figure of its own on the artwork.

From Pressure Washing Marketing

Where does retargeting fit in a pressure washing campaign?

Alongside the first pass. Retargeting is part of what a pressure washing campaign carries, with the local lead form, the before/after work imagery and the first-time offer, and it puts the same work in front of an audience that has already met it. The offer and the imagery stay consistent across both passes.

From Pressure Washing Marketing

How does an enquiry come in from a pressure washing ad?

Through a local lead form inside Facebook or Instagram rather than a click out to a website, so the enquiry is completed in the app while the before/after work is still on screen. MBI receives each one and passes it to the washing business.

From Pressure Washing Marketing

What keeps a pressure washing ad local?

The setting on the campaign. A pressure washing campaign runs as local Facebook and Instagram lead forms — set to the area the business sells the work in, not the whole platform — so the before/after imagery and the first-time offer stay inside that area.

From Pressure Washing Marketing

What does Meta require of a pressure washing advertiser?

Meta's Advertising Standards put it on the advertiser: it is an advertiser's responsibility to understand and comply with the policies in Meta's Advertising Standards, Meta's Terms of Service and any other applicable terms and guidelines, in addition to all local laws, regulations and, where applicable, self-regulatory advertising codes.

From Pressure Washing Marketing

Who runs a pressure washing campaign day to day?

One team, in one place. MBI is one company that plans, produces and delivers the work that brings in the next customer, from a single team in DeLand, Florida, where one team answers for the whole campaign — the before/after creative included — so a washing business never adds a second point of contact.

From Pressure Washing Marketing

Home Services Marketing

Remodeling

7 questionsTopics

How do the mail, the ads and the text follow-up work together for a remodeler?

Three campaigns, one sequence: a direct-mail campaign that starts a consultation and estimate nurture journey, a Facebook and Instagram awareness and remarketing campaign that routes qualified prospects to an estimate or consultation landing page, and automatic SMS follow-up after a remodeling lead. Digital advertising is used to reinforce the mail piece.

From Remodeling Marketing

Which houses does a neighboring-project campaign reach?

The homes around a project already under way. Neighboring-project radius campaigns showcase process, not just finished imagery, so what lands nearby shows how the work is done rather than only a finished room. MBI selects those addresses, prints the piece and mails it.

From Remodeling Marketing

How fast does a new remodeling lead hear back?

Immediately. SMS follow-up goes out right after a lead arrives, to qualify the project and book the estimate; automatic SMS follow-up after a remodeling lead is a campaign of its own. MBI writes and sends that sequence.

From Remodeling Marketing

Where does the number for a remodeling text come from?

From the homeowner behind the remodeling lead. CTIA's messaging principles say Message Senders should support opt-in mechanisms, that messages should be sent only after the consumer has opted in, and that Message Senders should not use rented, sold or shared opt-in lists; entering a telephone number through a website is one of those mechanisms.

From Remodeling Marketing

What has to be decided before a remodeling mailing can be quoted?

A remodeling mailer has no list price: every quote resolves to two costs — producing the piece and mailing it — and seven decisions move those two numbers, among them quantity, format and finished size, paper, data and personalization, and postage. The page /capabilities/direct-mail/direct-mail-cost takes a remodeler through all seven.

From Remodeling Marketing

What does a remodeling firm have to review before an ad makes a claim?

Financing, warranty, permit and before/after claims are reviewed, and project ranges and timelines are quoted as realistic. FTC guidance for small business adds three rules: advertising must be truthful and non-deceptive, advertisers must have evidence to back up their claims, and advertisements cannot be unfair.

From Remodeling Marketing

Can a campaign show before-and-after photos of a finished project?

Only with homeowner permission, which covers all project imagery and neighborhood outreach. Before/after claims are reviewed as well, so a finished kitchen appears in the mail or the advertising once its owner has agreed to it and the claim beside it has been checked.

From Remodeling Marketing

Home Services Marketing

Restoration

7 questionsTopics

Which restoration operators do these campaigns fit?

Water, fire, mold and disaster-restoration operators with 24/7 response, insurer and adjuster processes, and commercial-property capability. The campaigns are built around that operation — the service area it covers and the commercial accounts it can carry — rather than around a generic home-services template.

From Restoration Marketing

Does a restoration ad have to ask for an emergency call?

No. The campaign to run at a homeowner who is only worried offers a damage-documentation and next-step guide, to turn concern into a qualified inspection. Behind the calls that do come, the campaign to run uses post-loss education and rapid-call routing.

From Restoration Marketing

How do referral partners fit into a restoration campaign?

After the response work, and in that order. The campaign to run uses post-loss education and rapid-call routing first, then cultivates referral partners with compliant response kits — partners after the households, not before them.

From Restoration Marketing

What are the limits on what a restoration ad may say?

Insurance coverage, a mold outcome and a response time beyond operational reality are never guaranteed. What does belong in the campaign is emergency safety language, licenses and certifications where applicable, and clean consent and opt-out controls.

From Restoration Marketing

What do Meta's advertising rules require of a restoration advertiser?

Two things. Meta holds advertisers responsible for understanding and complying with all applicable laws and regulations. And ads must not promote products, services, schemes or offers using identified deceptive or misleading practices, including those meant to scam people out of money or personal information. Both sentences are Meta's own.

From Restoration Marketing

What does one team instead of three vendors mean for a restoration company?

One point of contact. MBI is a customer acquisition partner for businesses — one company that plans, produces and delivers the work that brings in the next customer, from a single team in DeLand, Florida — so one team can answer for a whole campaign instead of a restoration company coordinating three vendors.

From Restoration Marketing

Which restoration campaigns run on Facebook and Instagram?

The Facebook and Instagram side of it: a service-area homeowner campaign for water, fire, mold and disaster-restoration operators. Anything beyond that is a question for the team, and the answer depends on the campaign in front of them.

From Restoration Marketing

Home Services Marketing

Roofing

8 questionsTopics

What does roofing direct mail from MBI cover?

Roofing direct mail is used for targeted neighborhoods, seasonal and storm offers, customer education, brand awareness and retention. MBI plans, produces and delivers it from a single team, with data, print and delivery in-house since 1989.

From Roofing Marketing

What can MBI print for a roofing campaign?

Letters, postcards, flyers and coupons are the usable formats. Commercial and variable-data printing is in-house, so the piece that carries a roofing offer is printed and mailed by one team rather than handed between a printer and a mail house.

From Roofing Marketing

Can you mail a neighborhood after a storm?

Yes. Weather and storm inspection campaigns are triggered, and they emphasize inspection documentation and next steps. A storm-season or seasonal roofing-offer mailer is a campaign concept of its own. What either piece carries is the inspection and the step after it, never a promise about an insurance claim.

From Roofing Marketing

How do I know when to run a roof-age program?

When the neighborhood is a mature one — roof-age and preventive-replacement programs are run in mature neighborhoods. The targeted neighborhood and expansion mailer is a separate campaign concept rather than the same piece. MBI plans, produces and delivers either one from a single team, with data, print and delivery in-house since 1989.

From Roofing Marketing

Do you write insurance-claim messaging?

Not as a promise. Promises of insurance approval and free-roof language are avoided, and claims messaging requires legal and insurance review. What a roofing piece can carry is the inspection documentation and the next step; the outcome of a claim stays off it.

From Roofing Marketing

How do you educate a homeowner about insurance documentation?

With a homeowner insurance-documentation education flow rather than a claims-promise campaign. MBI prints and mails that flow, with commercial and variable-data printing in-house. Promises of insurance approval and free-roof language stay off it, and claims messaging requires legal and insurance review.

From Roofing Marketing

Which roofing companies does MBI plan campaigns for?

Regional roofers and multi-state platforms with storm-response capacity, insurance-claim experience, and a reliable inspection-to-install process. For them the mail runs the targeted neighborhood and expansion campaign and the storm-season or seasonal roofing offer, while roof-age and preventive-replacement programs run in mature neighborhoods and the Facebook and Instagram creative carries a booking call to action.

From Roofing Marketing

What decides what a roofing mailing costs?

Every quote resolves to two costs: producing the piece and mailing it. Seven decisions move those two numbers, among them the format — a letter, postcard, flyer or coupon — the quantity and the postal path. All seven are set out on /capabilities/direct-mail/direct-mail-cost.

From Roofing Marketing

Home Services Marketing

Self-Storage

8 questionsTopics

How does MBI market a self-storage facility?

With three campaigns: a self-storage direct-mail campaign to nearby prospects, Facebook ads to recently moved households or college students during school breaks, and an SMS re-engagement campaign for lapsed storage enquiries. Direct mail here sits alongside brochures, flyers and leaflets, and it can be coordinated with digital marketing rather than run separately.

From Self-Storage Marketing

Who should a self-storage facility be targeting on Facebook and Instagram?

Recent movers, college students at break periods, newlyweds, and people merging households. Those are the audiences self-storage Facebook targeting can reach, and Meta can also promote a specific unit feature or a special instead of the facility in general.

From Self-Storage Marketing

Who does a self-storage direct-mail campaign go to?

Nearby prospects. The drop goes to the addresses closest to the facility, and the mail can be coordinated with digital marketing rather than run separately — MBI selects the addresses, prints the piece and mails it, and the same team runs the Meta campaign beside it.

From Self-Storage Marketing

What happens to the enquiries that never turned into a rental?

They get one more message. An SMS re-engagement campaign goes to lapsed storage enquiries — a short text to someone who asked about a unit, went quiet, and may only now be at the point of needing one. MBI writes and sends it to numbers the facility collected itself.

From Self-Storage Marketing

How does a facility get permission to text a lapsed enquiry?

From the enquirer, before anything sends. CTIA's messaging principles say messages should be sent only after the consumer has opted in, and list entering a telephone number through a website, clicking a button on a mobile webpage, texting an advertising keyword and signing up on site among the mechanisms. Senders should not use rented, sold or shared opt-in lists.

From Self-Storage Marketing

Recent movers change address — how does the mail still find them?

The storage file is updated first. USPS Move Update applies to each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices — mail bearing an alternative address format excepted — and each must be updated within 95 days before the mailing date by NCOALink, Address Change Service or another approved method.

From Self-Storage Marketing

Does a self-storage mailing run on its own, or beside the ads?

Either, though it is built to run beside them: direct mail here can be coordinated with digital marketing rather than run separately. The same household can get the piece and then see the Meta ad for the same facility.

From Self-Storage Marketing

What moves the total on a mailing around one storage facility?

No list price exists for direct mail: every quote resolves to two costs, producing the piece and mailing it, and seven decisions move those two numbers, among them quantity, format and finished size, paper, data and personalization, and postage and sortation. /capabilities/direct-mail/direct-mail-cost sets out all seven behind a storage facility's drop.

From Self-Storage Marketing

Home Services Marketing

Waste Management

8 questionsTopics

What is in a waste management campaign from MBI?

Three campaigns, and the print behind them: a postcard to HOA and condo associations carrying a free-month service offer, a matched Facebook and Instagram campaign reinforcing that offer, and a launch campaign for a local dumpster-rental service. The printed piece behind the association campaign is a postcard. MBI plans, produces and delivers all of it.

From Waste Management Marketing

How do the postcard and the feed campaign carry one offer?

The offer is written once. A matched Facebook and Instagram campaign reinforces the direct-mail offer rather than making a second one, so the board member who reads the postcard meets the same artwork in the feed. MBI builds both, so nothing is redrawn between them.

From Waste Management Marketing

Which waste companies does MBI build campaigns for?

Regional solid-waste, recycling, roll-off and commercial waste operators with municipal, HOA and business relationships and route expansion goals. If growth means more stops on the streets your trucks already drive and more contracts on the properties they already pass, these are the campaigns built for it.

From Waste Management Marketing

How is a waste management mailing quoted?

A waste management postcard has no list price: every quote resolves to two costs, producing the piece and mailing it, and seven decisions move those two numbers, among them quantity, format and finished size, paper, data and personalization, and postage and sortation. /capabilities/direct-mail/direct-mail-cost takes a waste management company through all seven.

From Waste Management Marketing

Does a waste management postcard have to stay under a certain size to mail at card prices?

A waste management postcard claimed at commercial card prices must be no more than 6 inches high, no more than 9 inches long and no thicker than 0.016 inch, and not less than 3-1/2 by 5 inches. A card more than 4-1/4 inches high or 6 inches long must be at least 0.009 inch thick.

From Waste Management Marketing

How does a hauler's address file stay current between drops?

Every address on a hauler's mailing is re-checked before the drop. USPS makes each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, subject to the Move Update standard: updated within 95 days before the mailing date by an approved method such as NCOALink, except for mail bearing an alternative address format.

From Waste Management Marketing

Which claims on a waste management piece need evidence behind them?

The objective ones. FTC guidance for small business says advertising must be truthful and non-deceptive, advertisers must have evidence to back up their claims, and advertisements cannot be unfair; a reasonable basis means objective evidence that supports the claim, and the kind of evidence depends on the claim. A waste-audit or service-switch campaign is written to that standard.

From Waste Management Marketing

What has to be checked before a waste management piece is released?

Five things are aligned before release: accepted-material lists, collection schedules, safety language, contract terms and municipality requirements. Localized, multilingual outreach is used where it is relevant, and response and contamination changes are measured.

From Waste Management Marketing

Home Services Marketing

Water Services

8 questionsTopics

What are the three water-quality campaigns MBI runs?

A new-homeowner water-quality postcard offer; a free water-test Facebook and Instagram lead campaign; and a QR-code postcard driving to a free water-test landing page or form. MBI plans them, prints the postcards, mails them and runs the ads.

From Water Treatment Marketing

Can a postcard send a homeowner to a free water test online?

Yes. One of the three campaigns is a QR-code postcard driving to a free water-test landing page or form, and the personalized postcard carries a QR code that promotes a water-quality test. The printed piece and the online request are one path rather than two campaigns.

From Water Treatment Marketing

Does the size of a water treatment postcard change how it mails?

It decides whether it mails at commercial card prices. A water treatment postcard must be no more than 6 inches high, no more than 9 inches long and no thicker than 0.016 inch. A card more than 4-1/4 inches high or 6 inches long must be at least 0.009 inch thick.

From Water Treatment Marketing

How is a water treatment mailing quoted?

A water-quality postcard has no list price: every quote resolves to two costs, producing the piece and mailing it, and seven decisions move those two numbers, among them quantity, format and finished size, paper, data and personalization, and postage and sortation. /capabilities/direct-mail/direct-mail-cost walks a water treatment company through all seven.

From Water Treatment Marketing

What does a water utility send households before work starts on a project?

An infrastructure-project notification campaign — the kind run to reduce confusion and increase response. Consumer confidence report, conservation and affordability information is turned into easy-to-use digital and print outreach the same way, and MBI prints and mails the print side of it.

From Water Treatment Marketing

What can water-quality copy never overstate?

Safety, testing results and project timelines. The limits the copy is written to are current EPA, state and local requirements, verified water-quality language, accessible formats, multilingual review, and crisis-communications approval.

From Water Treatment Marketing

What is a water treatment advertiser responsible for on Facebook?

Its own claims. Meta's advertising standards say advertisers are responsible for understanding and complying with all applicable laws and regulations, and that ads must not promote products, services, schemes or offers using identified deceptive or misleading practices. MBI builds and runs the water treatment campaign inside those standards.

From Water Treatment Marketing

How does a water treatment drop reach a house someone only just moved into?

The address file is updated before the postcard prints. USPS requires each address in a water-quality mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date by an approved method such as NCOALink or Address Change Service; mail bearing an alternative address format is excepted.

From Water Treatment Marketing

Nonprofit Direct Mail & Digital Marketing

Charity & Fundraising

7 questionsTopics

Which campaign does MBI build first for a charity?

A direct-mail donor-acquisition appeal — one list, one letter, one ask. The Facebook reinforcement campaign and the personalized peer-to-peer text are both paired with that appeal, so MBI plans and prints the mail first, then builds the other two around the same drop.

From Fundraising Marketing

How does the appeal list stay accurate between sign-off and the drop?

Every address is updated against the postal file before the appeal letters go out. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date by an approved method such as NCOALink; mail using an alternative address format is excepted.

From Fundraising Marketing

Can Facebook ads run at the same time as a mail appeal?

One nonprofit experiment ran Facebook ad co-targeting alongside a direct-mail acquisition campaign, and MBI can build the ad set against the same audience the appeal is mailed to, so a household meets both. That is one experiment rather than a universal practice.

From Fundraising Marketing

What happens to a charity's ad before it runs?

Meta reviews it. Meta's advertising standards state that when advertisers place an order, each ad is reviewed against Meta's policies, that advertisers are responsible for understanding and complying with all applicable laws and regulations, and that ads must not promote products, services, schemes or offers using identified deceptive or misleading practices.

From Fundraising Marketing

Which supporters can receive a fundraising text?

The ones a charity may lawfully contact: peer-to-peer texting requires a lawful contact basis and opt-out handling. Under CTIA's messaging principles a message should go out only after the consumer has opted in, and an opt-in list that was rented, sold or shared is not one a sender should use.

From Fundraising Marketing

What does a fundraising appeal letter cost to print and mail?

A fundraising appeal letter has no list price: producing the letter and its envelope and mailing them are the two costs every quote resolves to, and seven decisions move those two numbers, among them quantity, paper and weight, data and personalization, and postage, mail class, and sortation. All seven are laid out at /capabilities/direct-mail/direct-mail-cost.

From Fundraising Marketing

What is printed for an acquisition appeal, and what carries it?

Two pieces: the fundraising appeal letter, and the envelope it travels in. MBI's printing is commercial and variable-data printing produced in house, so the letter a charity approves is the letter that goes into that envelope and into the post, rather than two suppliers' work meeting at a mailing house.

From Fundraising Marketing

Nonprofit Direct Mail & Digital Marketing

Churches & Religious Organizations

7 questionsTopics

What does a church campaign from MBI include?

A neighborhood postcard invitation for services or special events, and a Facebook and Instagram Plan-Your-Visit lead campaign. The postcard is addressed from a targeted local resident list; the lead campaign captures visitor details through a landing page or an instant form. MBI plans, produces and delivers both.

From Church Marketing

Who receives a church's postcard invitation?

Households on a targeted local resident list. That is how a local-service or Easter postcard invitation is addressed, and those invitations carry a QR code a neighbor can scan. MBI builds the list, prints the invitation and mails it.

From Church Marketing

Can a church mail its invitations at nonprofit prices?

Not automatically. USPS lists Religious among the organization types that typically are eligible for Postal Service nonprofit privileges, and says that not every organization is eligible even though you may think it qualifies. It also states there are restrictions on the amount and kind of advertising you can do.

From Church Marketing

Does a church postcard have to be a certain size to mail?

Within limits. A church invitation postcard at commercial card prices must be no more than 6 inches high, no more than 9 inches long and no thicker than 0.016 inch. A card more than 4-1/4 inches high or 6 inches long must be at least 0.009 inch thick.

From Church Marketing

What moves the cost of a church invitation mailing?

A church invitation postcard has no list price: producing the piece and mailing it are the two costs, and seven decisions move those two numbers, among them quantity, format and finished size, paper and weight, and postage, mail class, and sortation. All seven sit behind a church invitation drop at /capabilities/direct-mail/direct-mail-cost.

From Church Marketing

How does a church invitation list stay current when neighbors move?

The church's list is updated before the invitation drops. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date using an approved method such as NCOALink or Address Change Service; mail bearing an alternative address format is excepted.

From Church Marketing

What can a church say in a Facebook or Instagram ad?

What it can stand behind. Meta states that advertisers are responsible for understanding and complying with all applicable laws and regulations, and that ads must not promote products, services, schemes or offers using identified deceptive or misleading practices, including those meant to scam people out of money or personal information.

From Church Marketing

Nonprofit Direct Mail & Digital Marketing

Community Organizations

7 questionsTopics

Which two campaigns does MBI run for a community organization?

Two. The first is an association membership-recruitment letter, postcard or flyer campaign. The second is an association Facebook membership-recruitment and lead-capture campaign, and it keeps its own reply path. MBI plans, produces and delivers both from a single team, and prints the pieces the mailed one goes out as.

From Community Organization Marketing

What does direct mail do for a community organization?

Three jobs an association's mail can do: membership renewals, registration and advocacy response. The pieces behind them are mailers, postcards, letters, flyers and welcome packets. MBI designs each piece, prints it, addresses it and mails it, so one team answers for the artwork, the paper and the mail date.

From Community Organization Marketing

How does an association capture a reply from a Facebook ad?

Through a form or a microsite. A Facebook membership-recruitment campaign captures the reply that way, so the inquiry is collected on the form rather than left as a click. MBI builds the creative and the form or microsite behind it.

From Community Organization Marketing

Is Facebook membership recruitment right for every community group?

Not automatically. Facebook membership-recruitment with form or microsite lead capture is an association pattern, and it is not established across every kind of community group. MBI treats it as a channel to prove against your own membership rather than a default every organization should buy.

From Community Organization Marketing

What is an association actually paying for in a membership mailing?

Producing the membership-recruitment postcard and mailing it are the two costs behind any quote, and seven decisions move those two numbers, among them quantity, format and finished size, paper and weight, and postage, mail class, and sortation. All seven are set out at /capabilities/direct-mail/direct-mail-cost, so no list price can stand in for them.

From Community Organization Marketing

Does a member who has moved still get the renewal letter?

Only with the address updated first. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date, using an approved method such as NCOALink; mail bearing an alternative address format is excepted. That update happens before the renewal letters drop.

From Community Organization Marketing

Does Facebook set rules for what a membership ad says?

Yes. Meta's advertising standards say ads must not promote products, services, schemes or offers using identified deceptive or misleading practices, including those meant to scam people out of money or personal information, and that advertisers are responsible for understanding and complying with all applicable laws and regulations. MBI builds the association's membership-recruitment creative inside those standards.

From Community Organization Marketing

Nonprofit Direct Mail & Digital Marketing

Donor Retention

7 questionsTopics

What does a donor retention program actually involve?

Three campaigns: a segmented direct-mail renewal or lapsed-donor re-engagement appeal, Facebook reinforcement for direct-mail donors, and an opt-in donor text-communication and reengagement campaign. MBI plans the program, prints the personalized donor letters and envelopes, mails them, and runs the advertising and the texting.

From Donor Retention Marketing

How is a donor renewal mailing quoted?

Every quote resolves to two costs rather than one: producing the donor renewal letter, and mailing it. Seven decisions move those two numbers, among them quantity, format and finished size, paper and weight, and postage, mail class, and sortation. All seven are set out on the direct mail cost page, /capabilities/direct-mail/direct-mail-cost, before a renewal quote is written.

From Donor Retention Marketing

How does a donor stop the texts?

By replying STOP, or by asking another way. CTIA's messaging principles say senders should ensure consumers can opt out at any time, should support multiple mechanisms including phone call, email or text, and should honor every opt-out request by sending one final opt-out confirmation message per campaign, after which no further messages should be sent.

From Donor Retention Marketing

What rules sit on a Facebook ad shown to donors?

A donor appeal ad sits under Meta's advertising standards: they say advertisers are responsible for understanding and complying with all applicable laws and regulations. They also say ads must not promote products, services, schemes or offers using identified deceptive or misleading practices, including those meant to scam people out of money or personal information.

From Donor Retention Marketing

What happens to the renewal letter when a donor has moved?

The renewal letter's address is updated first. USPS's Move Update standard requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date by an approved method such as NCOALink or Address Change Service; mail bearing an alternative address format is excepted.

From Donor Retention Marketing

What are the size limits on a mailed donor letter?

USPS caps machinable letter-size mail at 11-1/2 inches long, 6-1/8 inches high and 1/4 inch thick, and a piece more than 4-1/4 inches high or 6 inches long must be at least 0.009 inch thick. The personalized donor letter and its envelope are made to sit inside those limits.

From Donor Retention Marketing

How do the mail, the Facebook ads and the donor texts fit together?

As three campaigns aimed at the same donors: the segmented direct-mail renewal or lapsed-donor re-engagement appeal, Facebook advertising to direct-mail donors that reinforces the broader donor communication program, and the opt-in donor text-communication and reengagement campaign, which moves only after the donor has opted in. MBI plans, produces and delivers all three.

From Donor Retention Marketing

Nonprofit Direct Mail & Digital Marketing

Electric & Energy Providers

7 questionsTopics

What campaign does an energy provider run to reach new customers?

Two. One is an integrated direct-mail postcard and Facebook/Instagram campaign to acquire new customers. The other is a direct-marketing response campaign using a postcard, a landing page and online social ads. Each is built around a postcard, and MBI plans, produces and delivers the work behind both.

From Energy Provider Marketing

How big can an energy provider's postcard be and still mail at card prices?

An energy provider's postcard at commercial card prices must be no more than 6 inches high, no more than 9 inches long and no thicker than 0.016 inch, with an aspect ratio of 1.3 to 2.5. A card more than 4-1/4 inches high or 6 inches long must be at least 0.009 inch thick.

From Energy Provider Marketing

What keeps the addresses on an energy provider's mailing accurate before the drop?

A Move Update pass on the campaign's mailing list. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices or USPS Marketing Mail prices to be updated within 95 days before the mailing date, using an approved method such as NCOALink or Address Change Service; mail using an alternative address format is excepted.

From Energy Provider Marketing

What are the two costs behind an energy provider's postcard drop?

Producing an energy provider's postcard and mailing it are the two costs, and seven decisions move those two numbers, among them quantity, format and finished size, paper and weight, data and personalization, and postage, mail class, and sortation. All seven are set out for an energy provider's drop at /capabilities/direct-mail/direct-mail-cost.

From Energy Provider Marketing

Who is responsible for what an energy provider's ad says?

The advertiser. Meta's advertising standards state that advertisers are responsible for understanding and complying with all applicable laws and regulations. Under the FTC Act, advertising must be truthful and non-deceptive, advertisers must have evidence to back up their claims, and advertisements cannot be unfair. The energy supplier is the advertiser behind the postcard and the ads.

From Energy Provider Marketing

Who plans, prints and delivers an energy provider's campaign?

One team. MBI plans, produces, and delivers from a single team in DeLand, Florida, and data, print and delivery have been in-house since 1989. Printing is commercial and variable-data printing in house, so the postcard an energy provider mails is produced by the team that planned the campaign.

From Energy Provider Marketing

Nonprofit Direct Mail & Digital Marketing

Nonprofits

7 questionsTopics

What is nonprofit marketing, in practice?

Three campaigns, run for one organization: a direct-mail donor acquisition and fundraising appeal, a Facebook donor-acquisition or mail-reinforcement campaign, and an opt-in text-to-donate or donor-engagement campaign. MBI plans, produces and delivers all three from a single team in DeLand, Florida.

From Nonprofit Marketing

What moves the cost of a nonprofit mailing?

A fundraising appeal letter has no list price. Producing that letter and mailing it are the two costs, and seven decisions move those two numbers, among them quantity, format and finished size, paper and weight, data and personalization, and postage, mail class, and sortation. /capabilities/direct-mail/direct-mail-cost sets all seven out behind a nonprofit's appeal.

From Nonprofit Marketing

How are the addresses on a nonprofit mailing kept current?

Matched against the postal change-of-address file before a nonprofit's drop. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date by an approved method such as NCOALink or Address Change Service; mail bearing an alternative address format is excepted.

From Nonprofit Marketing

Where do the numbers in a nonprofit's text program come from?

From supporters who gave them to the organization. CTIA's messaging principles say messages should be sent only after the consumer has opted in, list entering a telephone number through a website and signing up at an on-site location among the ways consent is shown, and say senders should not use opt-in lists that have been rented, sold or shared.

From Nonprofit Marketing

What has to be checked before a nonprofit mailpiece is designed and printed?

Eligibility and content. USPS says an organization may apply for and receive nonprofit authorization, but that there are restrictions as to what may be mailed at those prices, for instance on the amount and kind of advertising, and that it is always best to check with the local Business Mail Entry Unit staff before you design and print your mailpiece.

From Nonprofit Marketing

What does Meta require of a nonprofit running ads?

Meta's advertising standards say advertisers are responsible for understanding and complying with all applicable laws and regulations, and that ads must not promote products, services, schemes or offers using identified deceptive or misleading practices. They apply to a nonprofit's campaign like any other advertiser's.

From Nonprofit Marketing

Does MBI work with nonprofits outside Florida?

Yes. One production floor in DeLand, Florida serves organizations across the United States, and data, print and delivery have been in-house since 1989.

From Nonprofit Marketing

Nonprofit Direct Mail & Digital Marketing

Political Campaigns

7 questionsTopics

Does a campaign postcard have to say who paid for it?

Yes, where it is a mass mailing. The FEC requires a disclaimer on any public communication made by a political committee, and counts a mass mailing - more than 500 substantially similar mailings within 30 days - as one. On printed material the notice sits inside a printed box set apart from the contents, clearly readable, in reasonable colour contrast.

From Political Campaign Marketing

How does a voter get on a campaign's text list?

By opting in first. CTIA says messages should be sent only after the consumer has opted-in, and lists entering a telephone number through a website and signing up at an on-site location among the ways a consumer might show consent. It also says senders should not use opt-in lists that have been rented, sold or shared.

From Political Campaign Marketing

What happens to addresses that have moved before a campaign mails?

They are updated before the voter drop. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date with a USPS-approved method such as NCOALink or Address Change Service; mail bearing an alternative address format is excepted.

From Political Campaign Marketing

How does a campaign get a price for its voter mail?

Voter mail has no list price. Producing a GOTV postcard and mailing it are the two costs, and seven decisions move those two numbers, among them quantity, format and finished size, paper and weight, data and personalization, and postage, mail class, and sortation. /capabilities/direct-mail/direct-mail-cost walks a committee through all seven.

From Political Campaign Marketing

Who is allowed to send Political Mail?

USPS says Political Mail may be sent from a political candidate, federal, state or local campaign committee, or political party. Official Election Mail is a separate thing: any item mailed to and from authorized election officials that enables citizens to vote, which is the election office's mail rather than a campaign's.

From Political Campaign Marketing

What does Meta ask of an advertiser running ads about elections?

Meta's advertising standards say advertisers can run ads about social issues, elections or politics, provided the advertiser complies with all applicable laws and the authorization process required by Meta. The same standards say advertisers are responsible for understanding and complying with all applicable laws and regulations.

From Political Campaign Marketing

Does the same campaign send both the postcard and the text message?

It can. Campaigns run combinations of texting and mail: the texts carry voter registration, voting logistics and turnout reminders, and the postcard program carries registration and turnout. MBI produces both, so the piece in the mailbox and the message on the phone come off one job.

From Political Campaign Marketing

Financial & Professional Services Marketing

Accounting & Taxes

7 questionsTopics

What does MBI run for a tax office in tax season?

A tax-season local postcard offer campaign; coordinated Facebook tax-preparation offer ads; and an opt-in prior-client tax-season appointment and deadline reminder SMS campaign. MBI plans, designs, prints and mails the card, builds and runs the ads, and sends the opted-in texts.

From Tax Preparation Marketing

Should the Facebook ads say the same thing as the postcard?

Yes. Matching Facebook ads run alongside the postcard drop and reinforce the same tax-season offer — coordinated Facebook tax-preparation offer ads are one of the three campaigns a tax office's season is built from. MBI builds the ads and runs them alongside the drop.

From Tax Preparation Marketing

What has to be true of a tax-season offer before it runs?

FTC guidance for small business says advertising must be truthful and non-deceptive, that advertisers must have evidence to back up their claims, and that advertisements cannot be unfair — the tax-season postcard and the ads alike. Meta adds that advertisers are responsible for understanding and complying with all applicable laws and regulations.

From Tax Preparation Marketing

When may a tax office text a client from last season?

After that client has opted in. CTIA's messaging principles say senders should support opt-in mechanisms and that messages should be sent only after the consumer has opted in, and list entering a telephone number through a website and signing up at a point-of-sale among the mechanisms. Texts can then prompt booking and send deadline or appointment reminders.

From Tax Preparation Marketing

What moves the price of a tax office's postcard drop?

Producing a tax office's tax-season postcard and mailing it are the two costs behind any quote, and seven decisions move those two numbers, among them Quantity, Format and finished size, Paper and weight, and Postage, mail class, and sortation. /capabilities/direct-mail/direct-mail-cost walks a tax office through all seven.

From Tax Preparation Marketing

Does a tax-season postcard have to be a particular size to mail at card prices?

A tax-season postcard has to sit inside the USPS card standard: not more than 6 inches high, 9 inches long or 0.016 inch thick, and a card more than 4-1/4 inches high or 6 inches long must be at least 0.009 inch thick. MBI sets the trim before the run.

From Tax Preparation Marketing

What has to happen to the addresses before a tax-season drop mails?

The tax office's addresses are run against the postal move file first. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date using an approved method such as NCOALink; mail using an alternative address format is excepted.

From Tax Preparation Marketing

Financial & Professional Services Marketing

Banking

7 questionsTopics

What can a bank's acquisition mailer say about a checking account?

Only what the deposit contract bears out. Regulation DD provides that an advertisement shall not be misleading or inaccurate or misrepresent a depository institution's deposit contract, or refer to or describe an account as 'free' or 'no cost' (or contain a similar term) if any maintenance or activity fee may be imposed on the account.

From Bank Marketing

How must a bank state a rate of return on a mailer?

A bank's acquisition mailer states it as an annual percentage yield, in those words. Regulation DD provides that if an advertisement states a rate of return, it shall state the rate as an 'annual percentage yield' using that term.

From Bank Marketing

What must a bank's mailer disclose if it offers a reward for opening an account?

Five disclosures, where they apply to a bank's mailer. The FDIC's examination manual records that a bonus stated in an advertisement must be accompanied, clearly and conspicuously, by the annual percentage yield using that term, the time requirement and minimum balance to obtain the bonus, the minimum opening deposit where it is greater, and when the bonus will be provided.

From Bank Marketing

What is the second campaign a bank mails?

A customer-referral direct-mail campaign: mail that asks a bank's current customers to refer family or friends. It is the second of a bank's two campaigns; the first is the DDA/checking-account acquisition offer. Both are print formats MBI produces and delivers.

From Bank Marketing

How does a bank's mailing list stay current when a customer moves?

A bank's customer file moves as its customers do. USPS Move Update requires each address on the mailpieces in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date by an approved method such as NCOALink; mail bearing an alternative address format is excepted.

From Bank Marketing

Who prints a bank's acquisition mailer, and who mails it?

MBI does both. Acquisition and referral mailers are the print formats behind a bank's campaign, and MBI's printing is commercial and variable-data printing, in-house. Data, print and delivery have been in-house since 1989, so one team answers for the print run and the delivery instead of a bank coordinating vendors.

From Bank Marketing

How is a bank mailing quoted?

Producing a bank's acquisition or referral mailer and mailing it are the two costs behind every quote, and seven decisions move those two numbers: Quantity; Format and finished size; Paper and weight; Color, coating, and finishing; Data and personalization; Postage, mail class, and sortation; and Entry and drop strategy. /capabilities/direct-mail/direct-mail-cost walks a bank through all seven.

From Bank Marketing

Financial & Professional Services Marketing

CPAs

7 questionsTopics

What does an accounting firm put on its acquisition card?

A local discount offer. The tax-season acquisition postcard for a CPA or accountant practice carries one, and it is sent as repeated mailings rather than a single drop. MBI builds the card around whatever offer the firm will stand behind, prints it and mails the repeats.

From CPA Firm Marketing

Can a CPA firm's Facebook campaign speak for every specialty?

No. The pattern is tax-preparation work: tax-season postcards paired with Facebook advertising, plus a lead-generation campaign for a tax-preparation CPA practice. It is not established across every CPA specialty, so the firm's other services do not inherit the same claim.

From CPA Firm Marketing

Who has a CPA firm agreed to text, and about what?

Prior clients who opted in. For them, a CPA firm's texts cover four things: scheduling links, tax-season recall, appointment reminders and document-related follow-up. MBI writes the sequence, and it goes only to the clients who opted in.

From CPA Firm Marketing

How does a CPA firm record that a client agreed to be texted?

By keeping the opt-in itself. CTIA's messaging principles say message senders should support opt-in mechanisms, that messages should be sent only after the consumer has opted in, that senders should document consent by retaining seven kinds of data where applicable, among them the timestamp and the medium, and that senders should not use rented, sold or shared opt-in lists.

From CPA Firm Marketing

What is being priced when a CPA firm asks for a postcard quote?

Two things: producing the accounting firm's acquisition postcard, and mailing it. Seven decisions move those two numbers, among them Quantity, Format and finished size, Paper and weight, and Postage, mail class, and sortation. All seven are set out at /capabilities/direct-mail/direct-mail-cost, and a firm's card is quoted against its own specification.

From CPA Firm Marketing

How current do the addresses on a CPA firm's mailing have to be?

Updated within 95 days before the accounting firm's postcard mails. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date by an approved method such as NCOALink; mail bearing an alternative address format is excepted.

From CPA Firm Marketing

What must a CPA firm be able to stand behind in an advertisement?

Every claim printed on it. FTC guidance says advertising must be truthful and non-deceptive, advertisers must have evidence to back up their claims, and advertisements cannot be unfair. An ad is deceptive when a statement or omission is likely to mislead consumers acting reasonably under the circumstances and is material to their decision.

From CPA Firm Marketing

Financial & Professional Services Marketing

Estate Planning Attorneys

7 questionsTopics

What kind of practice is an estate planning seminar campaign built for?

Estate-planning, elder-law and wealth-transfer firms with event-led acquisition, financial-adviser partnerships, and a clear consult-to-engagement process. A practice whose new work arrives through events and professional relationships is the fit, and the two campaigns behind it are the mailed educational seminar invitation and the Facebook workshop-registration ad.

From Estate Planning Attorney Marketing

What is the seminar itself supposed to produce?

A consultation. Educational workshops and seminars are a core estate-planning acquisition format, with consultation booking after the event. The evening itself is educational, built around planning conversations rather than legal outcomes; the consultation booked afterwards is where the firm's own conversation with a household begins.

From Estate Planning Attorney Marketing

What does an estate planning firm need before an advertisement makes a claim?

An estate planning firm needs evidence behind the claim. FTC guidance sets three principles: advertising must be truthful and non-deceptive, advertisers must have evidence to back up their claims, and advertisements cannot be unfair. An ad is deceptive if a statement or omission is likely to mislead consumers acting reasonably under the circumstances and is material to their decision.

From Estate Planning Attorney Marketing

What does Facebook require of the firm running a workshop ad?

Meta's advertising standards say advertisers are responsible for understanding and complying with all applicable laws and regulations, and that ads must not promote products, services, schemes or offers using identified deceptive or misleading practices. For an estate planning workshop ad, that sits beside the state bar rules a firm's own reviewer applies.

From Estate Planning Attorney Marketing

What are the two costs behind a mailed seminar invitation?

Producing an estate planning seminar invitation and mailing it are the two costs, and seven decisions move those two numbers, among them Quantity, Format and finished size, Paper and weight, and Postage, mail class, and sortation. All seven sit behind an invitation quote at /capabilities/direct-mail/direct-mail-cost.

From Estate Planning Attorney Marketing

Does an estate planning seminar invitation have to be a particular size?

Only if the invitation mails as a card. A postcard claimed at commercial card prices must be no more than 6 inches high, no more than 9 inches long and no thicker than 0.016 inch, and a card more than 4-1/4 inches high or 6 inches long at least 0.009 inch thick.

From Estate Planning Attorney Marketing

What happens to a firm's mailing list before an invitation drops?

Estate planning invitation addresses are updated against the postal file first. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date by an approved method, Address Change Service and NCOALink among them; mail bearing an alternative address format is excepted.

From Estate Planning Attorney Marketing

Financial & Professional Services Marketing

Financial Advisors

7 questionsTopics

What is the seminar itself supposed to produce?

Education-first seminars and small-group events that lead to discovery appointments — the recommendation is to produce them, and the appointment is what the room is for. MBI prints the invitation that carries the household there and the printed seminar materials the event runs on.

From Financial Advisor Marketing

Who is an advisor seminar campaign built for?

RIA, broker-dealer and hybrid adviser organizations with a defined compliance review process, an affluent-household focus and seminar or event operations. A firm already running educational seminars is the fit: the campaign is the invitation, the seminar-registration ad and the printed materials the evening runs on.

From Financial Advisor Marketing

Who reviews an advisor campaign before it runs?

The firm's own review process. Its rule is to route every public communication, testimonial, hypothetical, performance statement and social post through it. MBI writes and builds the mail, the seminar advertising and the printed pieces, and the guidance is to route them through that review before launch.

From Financial Advisor Marketing

Which claims are ruled out of an advisor seminar campaign?

Guarantees and unbalanced claims. The rule is to treat applicable promotions as financial-products ads and avoid them, so an advisor seminar campaign sells the education, the event and the appointment, never an outcome, and no number goes on a piece the firm cannot stand behind.

From Financial Advisor Marketing

What does FINRA Rule 2210 require of a retail communication?

FINRA Rule 2210: “An appropriately qualified registered principal of the member must approve each retail communication before the earlier of its use or filing with FINRA’s Advertising Regulation Department.” All member communications must be fair and balanced. The invitation and the registration ad are written for that review rather than around it. A registered investment adviser’s invitation answers instead to the SEC marketing rule, 17 CFR 275.206(4)-1, which requires fair and balanced treatment of material risks and limitations.

From Financial Advisor Marketing

What goes into the cost of mailing an advisor seminar invitation?

An advisor seminar invitation has no list price. Producing the invitation and mailing it are the two costs, and seven decisions move those two numbers, among them Quantity, Format and finished size, and Postage, mail class, and sortation. /capabilities/direct-mail/direct-mail-cost walks through all seven behind an invitation quote.

From Financial Advisor Marketing

How do the addresses on an advisor invitation stay current?

Advisor invitation addresses are refreshed before the drop. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date by an approved method — Address Change Service and NCOALink among them; mail bearing an alternative address format is excepted.

From Financial Advisor Marketing

Financial & Professional Services Marketing

Insurance

8 questionsTopics

What is the difference between a Medicare educational event and a sales event?

An educational event must be advertised as such and be designed to generally inform beneficiaries about Medicare; at it, MA organizations and agents may not market specific plans or benefits or accept applications, but may distribute communications materials and receive Scope of Appointment forms. A marketing or sales event is a group event within CMS’s definition of marketing.

From Medicare Seminar Marketing

Who can a Medicare seminar mailing target?

The households turning 65 and those already Medicare-eligible: Medicare audiences are unusual in that the primary criterion is close to objective. MBI targets the mailing to those households, prints the invitation and mails it, and the list itself is built as the seminar mailing lists page describes.

From Medicare Seminar Marketing

When should a Medicare seminar campaign run?

Around the enrollment periods Medicare.gov defines: the Initial Enrollment Period, starting 3 months before you get Medicare and ending 3 months after; the Medicare Advantage Open Enrollment Period, January 1 to March 31; and the Open Enrollment Period, October 15 to December 7. The lead time from drop to event date is planned on the seminar campaign timeline page.

From Medicare Seminar Marketing

Do Medicare seminar invitations need to be reviewed or approved?

Yes, by the agency and its carriers. CMS requires an educational event to be advertised as such, and carrier-approved claims, licensed-agent disclosures and state-specific review govern the language; MBI writes the invitation, the ad and the handouts to arrive at that review finished, and never describes a piece as cleared.

From Medicare Seminar Marketing

Should Medicare seminars take reservations by phone or online?

Both, with the phone first. Medicare audiences register by phone more than any other seminar category, so the invitation carries a number to call and a page to reserve on, and MBI handles the registrations as they arrive, by phone or by page, against the seats in the room.

From Medicare Seminar Marketing

What does Facebook require of a Medicare seminar ad?

Meta’s financial and insurance products policy says ads promoting insurance services must be targeted to people 18 years or older, that advertisers promoting financial products and services may be required to verify their business or individual identity and demonstrate they are authorized by the relevant regulatory authorities, and that advertisers must comply with disclosure requirements set by law.

From Medicare Seminar Marketing

How do the addresses on a Medicare invitation stay current?

The file is matched against the postal file first. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date by an approved method such as NCOALink; mail bearing an alternative address format is excepted.

From Medicare Seminar Marketing

Can an insurance agency text a Medicare seminar registrant?

Yes, once the registrant has opted in when reserving a seat: a confirmation and a reminder. CTIA’s principles say messages should be sent only after the consumer has opted in, and that senders should not use rented, sold or shared lists. Documented insurance texting reaches consented policyholders and consumer-initiated quote follow-up; nothing goes to a purchased list.

From Medicare Seminar Marketing

Financial & Professional Services Marketing

Mortgage

7 questionsTopics

Which channels can a lender put behind one mortgage lead program?

Four: a direct-mail lead campaign, Facebook lead campaigns for purchase, refinance, reverse-mortgage and home-equity inquiries, consent-based texting once an inquiry is submitted, and the printed materials the campaign calls for. MBI plans, produces and delivers them from a single team in DeLand, Florida.

From Mortgage Marketing

How is the print format for a mortgage mailing decided?

With the lender, not in advance. What a mortgage lead campaign mails is a direct-mail piece, and which one is settled with the lender before anything is produced rather than assumed by MBI, which then prints it in house.

From Mortgage Marketing

Does Meta treat a mortgage ad differently from other ads?

Yes. Meta's Advertising Standards say: “Any United States advertiser or advertiser targeting the United States, Canada or certain parts of Europe that is running financial products and services, housing or employment ads, must self identify as a Special Ad Category, as it becomes available, and run such ads with approved targeting options”. The campaign to run uses the financial-products category.

From Mortgage Marketing

Can a mortgage advertisement promise approval?

No. “Guaranteed approval” and misleading government affiliation language stay out of a mortgage campaign, and the review to run covers all trigger terms, APR, rate and payment disclosures, licensing and fair-lending implications.

From Mortgage Marketing

Which decisions move the cost of a mortgage lead mailing?

Producing the mortgage lead mailing and mailing it are the two costs, and seven decisions move those two numbers, among them Quantity, Format and finished size, and Postage, mail class, and sortation. All seven sit on /capabilities/direct-mail/direct-mail-cost, and a lender's campaign is quoted once the audience and the piece are settled.

From Mortgage Marketing

Which lenders does a mortgage lead program go after?

Mortgage banks, regional lenders, credit-union mortgage teams and broker platforms — the ones already carrying compliant CRM nurture and realtor or builder partner networks. That is who the campaign goes after; the program itself is the mail, the Facebook inquiry campaigns and the texting that follows an inquiry.

From Mortgage Marketing

Financial & Professional Services Marketing

Property Management

7 questionsTopics

What is an owner-targeted property management campaign?

An owner-targeted property-management postcard and direct-mail campaign, plus a Facebook campaign for property-owner leads. Both go to property owners: the postcards are personalized to reach them about management services, and the Facebook campaign is directed to them for owner leads. MBI plans them, selects the addresses, prints the personalized postcard and mails it.

From Property Management Marketing

Does an owner-acquisition campaign double as renter outreach?

No. Renter-leasing outreach is not established as an owner-acquisition campaign. The postcard and the Facebook campaign are addressed to property owners about management services; a community-specific lease-up program is a separate campaign, built around availability, virtual tours and appointment booking.

From Property Management Marketing

Which Meta standard covers housing ads on Facebook and Instagram?

Meta's advertising standards state that any United States advertiser or advertiser targeting the United States, Canada or certain parts of Europe that is running financial products and services, housing or employment ads, must self identify as a Special Ad Category, as it becomes available, and run such ads with approved targeting options.

From Property Management Marketing

How is an owner postcard drop quoted?

Producing the owner postcard and mailing it are the two costs every quote resolves to, and seven decisions move those two numbers, among them Quantity, Format and finished size, Paper and weight, and Postage, mail class, and sortation. All seven are set out at /capabilities/direct-mail/direct-mail-cost, which is the place to look before an owner drop is quoted.

From Property Management Marketing

How current do the addresses on an owner mailing have to be?

An owner file is matched against the postal change-of-address record before a property-management postcard drop. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date by an approved method such as NCOALink; mail bearing an alternative address format is excepted.

From Property Management Marketing

How big can an owner postcard be and still mail at card prices?

The owner postcard is specified inside the USPS card-price limits before printing. A postcard claimed at commercial card prices must be no more than 6 inches high, no more than 9 inches long and no thicker than 0.016 inch, and a card more than 4-1/4 inches high or 6 inches long at least 0.009 inch thick.

From Property Management Marketing

Which property managers does an owner-acquisition campaign plan around?

Regional property managers with meaningful unit counts, lease-up needs, owner-acquisition teams, resident communication systems, and fair-housing governance. That is who the owner postcard and the Facebook campaign are planned for, and the campaign to run with them demonstrates property-management process and local expertise.

From Property Management Marketing

Financial & Professional Services Marketing

Real Estate

7 questionsTopics

What mail goes out around a listing?

Two mailings. Neighborhood postcards announce an open house, and prospecting mail goes to renters or local households. MBI selects the addresses, designs both cards, prints them and mails them, so the announcement and the prospecting card are planned, produced and delivered by one team.

From Real Estate Marketing

Does Meta treat a housing ad differently?

Open-house promotion runs on Meta. Meta's advertising standards say any United States advertiser or advertiser targeting the United States, Canada or certain parts of Europe that is running financial products and services, housing or employment ads, must self identify as a Special Ad Category, as it becomes available, and run such ads with approved targeting options.

From Real Estate Marketing

What can a real estate listing ad not indicate?

Not a preference. The Fair Housing Act makes it unlawful to make, print, or publish any notice, statement, or advertisement, with respect to the sale or rental of a dwelling that indicates any preference, limitation, or discrimination based on race, color, religion, sex, handicap, familial status, or national origin, or an intention to make any such preference, limitation, or discrimination.

From Real Estate Marketing

When may an agent text a contact about a listing?

CTIA's messaging principles say message senders should support opt-in mechanisms, and that messages should be sent only after the consumer has opted-in to receive them; message senders should not use opt-in lists that have been rented, sold, or shared. Listing alerts and open-house reminders go to that list.

From Real Estate Marketing

Which decisions set what an open-house mailing costs?

Producing the open-house postcard and mailing it are the two costs, and seven decisions move those two numbers, among them Quantity, Format and finished size, Paper and weight, and Postage, mail class, and sortation. All seven are set out at /capabilities/direct-mail/direct-mail-cost, and they are worth understanding before an agent's artwork is finalized.

From Real Estate Marketing

How current do the addresses on a neighborhood postcard drop have to be?

Current to within 95 days of the drop date. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date by an approved method such as NCOALink or Address Change Service; mail using an alternative address format is excepted.

From Real Estate Marketing

Does an open-house card have a size limit?

An open-house postcard has one, and thickness follows size. A card more than 4-1/4 inches high or 6 inches long must be at least 0.009 inch thick to hold card prices, and each stamped card or each half of a double postcard is no more than 4-1/4 inches high and no more than 6 inches long.

From Real Estate Marketing

Financial & Professional Services Marketing

Real Estate Investment

7 questionsTopics

Is there one standard mail format every investor should use?

No. Seller prospecting is what a real estate investor's direct mail is for, and no one universal format or tactic is established for every investor. What is fixed is the campaign itself: direct mail addressed to property owners, built around a clear, transparent valuation and offer conversation.

From Real Estate Investor Marketing

Which real estate investment firms is this campaign shaped for?

Professional real-estate investment firms with acquisition teams, portfolio operators, written-down seller and investor processes, and legal or compliance review. That is who a seller-prospecting direct-mail campaign is planned for.

From Real Estate Investor Marketing

Which claims stay off a property-owner acquisition mailing?

Four things: an acquisition campaign must not misrepresent returns, valuations, neighborhoods, or property conditions. What a property-owner mailing carries instead is the clear, transparent valuation and offer conversation the campaign is built around.

From Real Estate Investor Marketing

How is a capital raise marketed differently from a property acquisition?

Separately. The campaign to run keeps capital-raise or investment-offer marketing in a fully reviewed, compliant program of its own rather than blending it with property acquisition; ahead of marketing any investment offering, the step to take is to obtain securities counsel.

From Real Estate Investor Marketing

How does a seller-prospecting mailing keep up with owners who have moved?

Owners move, and a seller-prospecting mailing has to keep up. USPS Move Update provides that each address, except for mail bearing an alternative address format, in a mailing at commercial First-Class Mail presorted or automation prices or USPS Marketing Mail prices must be updated within 95 days before the mailing date by an approved method such as NCOALink.

From Real Estate Investor Marketing

Where does the cost of a property-owner mailing come from?

Producing a seller-prospecting mail piece and mailing it are the two costs behind every quote, and seven decisions move those two numbers: Quantity; Format and finished size; Paper and weight; Color, coating, and finishing; Data and personalization; Postage, mail class, and sortation; and Entry and drop strategy. /capabilities/direct-mail/direct-mail-cost sets out all seven.

From Real Estate Investor Marketing

Who prints the acquisition mailing, and who mails it?

MBI prints the acquisition mailing and delivers it. Direct-mail pieces are the print format behind this campaign, and printing at MBI is commercial and variable-data printing, in-house. Data, print and delivery have been in-house since 1989, which is why one team can answer for a whole campaign — an investor's print run and its delivery included.

From Real Estate Investor Marketing

Local Business Marketing

Beauty Services & Salons

7 questionsTopics

How does mail from a salon reach someone who has never been in?

Through a drop to the households near the salon. Common salon mail pieces promote grand openings, new-client offers, seasonal services, loyalty, referrals, weekday offers and gift certificates to nearby households, and the first-visit card carries a specific discount or complimentary add-on. MBI selects the addresses, designs the card, prints it and mails it.

From Salon Marketing

What does a salon's grand-opening or first-visit offer campaign look like?

A salon grand-opening campaign is a neighborhood direct-mail grand-opening or first-visit offer campaign, with a specific discount or complimentary add-on. MBI plans the neighborhood drop, designs the card around that one offer, prints it and mails it, so the card carries one offer: the specific discount or complimentary add-on.

From Salon Marketing

What is a salon quoted for when it mails a postcard?

Producing the salon postcard and mailing it are the two costs, and seven decisions move those two numbers, among them Quantity, Format and finished size, Paper and weight, and Postage, mail class, and sortation. A salon sees the other three, and all seven in full, at /capabilities/direct-mail/direct-mail-cost.

From Salon Marketing

How often does a salon's mailing list have to be matched against change-of-address records?

Within 95 days of a salon's drop date. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date by an approved method such as NCOALink or Address Change Service; mail bearing an alternative address format is excepted.

From Salon Marketing

Who may a salon send a rebooking text to?

A salon client who has opted in. CTIA's messaging principles say message senders should support opt-in mechanisms, that messages should be sent only after the consumer has opted-in to receive them, and that senders should not use opt-in lists that have been rented, sold or shared but should create and vet their own.

From Salon Marketing

What keeps a salon's offer honest on Facebook and Instagram?

The salon's own evidence. Meta's advertising standards say advertisers are responsible for understanding and complying with all applicable laws and regulations, and that ads must not promote products, services, schemes or offers using identified deceptive or misleading practices. FTC guidance for small business names three principles, among them that advertisers must have evidence to back up their claims.

From Salon Marketing

What does a salon campaign have printed?

6x9 direct-mail postcards, coupon or first-visit offer cards, and gift-certificate promotions. MBI designs and produces the three of them and mails the postcards; data, print and delivery have been in-house since 1989, so one team answers for the whole campaign instead of a client coordinating three vendors.

From Salon Marketing

Local Business Marketing

Boating

7 questionsTopics

How is a seasonal boat-sale mailing quoted?

Producing the seasonal boat-sale mailer and mailing it are the two costs every quote resolves to, and seven decisions move those two numbers, among them Quantity, Format and finished size, Paper and weight, and Postage, mail class, and sortation. The remaining three, and what each does to a boat-sale drop, sit at /capabilities/direct-mail/direct-mail-cost.

From Boat Dealer Marketing

How current do the addresses on a boat dealer's mailing have to be?

USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date by an approved method, Address Change Service and NCOALink among them; mail bearing an alternative address format is excepted. That standard covers a boat dealer's seasonal sale mailing.

From Boat Dealer Marketing

What limits the size of the postcard a boat dealer mails?

The seasonal boat-sale card sits inside these limits. A card more than 4-1/4 inches high or 6 inches long must be at least 0.009 inch thick. Each stamped card, or each half of a double-stamped card or double postcard, must be not more than 4-1/4 inches high, 6 inches long or 0.016 inch thick.

From Boat Dealer Marketing

What is a boat dealer responsible for in a Facebook or Instagram ad?

The claims in a boat dealer's own ad. Meta's advertising standards say advertisers are responsible for understanding and complying with all applicable laws and regulations. Under the Federal Trade Commission Act, advertising must be truthful and non-deceptive, advertisers must have evidence to back up their claims, and advertisements cannot be unfair.

From Boat Dealer Marketing

What does the QR code on a boat dealer's mailer do?

Takes the reader to a lead form or landing page. Segmented direct-mail offers for seasonal promotions and boat sales can optionally carry one, and MBI designs the code into the artwork of the seasonal boat-sale piece it prints and mails.

From Boat Dealer Marketing

What subjects do the seminars at a dealer-hosted expo cover?

Instructional boating subjects, such as safety, navigation, engine care and outfitting. Dealer-hosted public expos can feature those seminars alongside sales and service activity. Event invitations are among the printed pieces a boat dealer campaign can use.

From Boat Dealer Marketing

Local Business Marketing

Clothing & Apparel

8 questionsTopics

What does MBI run for a clothing store?

Three campaigns: a new or seasonal collection launch, a first-purchase incentive with cart and product-view retargeting, and a segmented win-back campaign for lapsed customers. The mailed pieces are CRM-segmented win-back postcards and first-look seasonal catalogs or self-mailers; Facebook and Instagram carry collection-launch creative and product catalog ads; opt-in texts carry product releases.

From Clothing Store Marketing

What is a first-look mailer, and what does it carry?

A first-look seasonal catalog or self-mailer — the printed piece behind a new or seasonal collection launch. It goes to the store's own customers, and personalization can be based on what a customer bought or on fit preferences. MBI prints the catalog or self-mailer and mails it.

From Clothing Store Marketing

How does a store decide who gets a win-back postcard?

By segmenting its own customer file. The win-back campaign is segmented and aimed at lapsed customers, and the postcards are CRM-segmented, so a store mails people it already knows rather than strangers. Personalization can be based on purchase or fit preferences.

From Clothing Store Marketing

What does a first-purchase incentive do in a clothing campaign?

It is the offer put in front of a cold audience: a first-order incentive on Facebook and Instagram, paired with cart and product-view retargeting in one campaign. MBI builds the creative for both halves.

From Clothing Store Marketing

What moves the price of a clothing store mailing?

Producing a win-back postcard or a first-look self-mailer and mailing it are the two costs behind any quote, and seven decisions move those two numbers, among them Quantity, Format and finished size, Paper and weight, and Data and personalization. /capabilities/direct-mail/direct-mail-cost names the seven and what each one moves.

From Clothing Store Marketing

How does a clothing store collect the numbers it may text?

From the customer, on the store's own opt-in. CTIA's messaging principles say Message Senders should support opt-in mechanisms and that messages should be sent only after the Consumer has opted in, and that Message Senders should not use opt-in lists that have been rented, sold or shared.

From Clothing Store Marketing

How current does a clothing store's mailing list have to be?

Every address behind a win-back drop is updated before it mails. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date by an approved method, among them NCOALink and Address Change Service; mail bearing an alternative address format is excepted.

From Clothing Store Marketing

Which claims does a clothing store's ad have to stand behind?

A clothing store answers for whatever its ad says about the product or the offer. FTC guidance for small business says advertising must be truthful and non-deceptive, that advertisers must have evidence to back up their claims, and that advertisements cannot be unfair. Meta's standards say advertisers are responsible for understanding and complying with all applicable laws and regulations.

From Clothing Store Marketing

Local Business Marketing

Dry Cleaning & Laundry

8 questionsTopics

Can a dry cleaner advertise back-to-office garment care?

Yes. Back-to-office garment care sits with wash-and-fold and pickup/delivery among the local service promotions a Meta campaign for a dry cleaner emphasizes. MBI produces the Facebook and Instagram creative that carries it and runs the campaign behind it.

From Dry Cleaner Marketing

Does a dry cleaner's campaign run on Instagram as well as Facebook?

Yes — the campaign concept is a local Facebook/Instagram campaign promoting wash-and-fold or pickup-and-delivery convenience, so one campaign covers both. A Meta retargeting campaign for website visitors and social engagers is a second campaign concept behind a dry cleaner's advertising.

From Dry Cleaner Marketing

How does a dry cleaner advertise to people who have already visited the website?

With a Meta retargeting campaign for website visitors and social engagers — one of the campaign concepts behind a dry cleaner's advertising. Retargeting also sits among what a Meta campaign for a cleaner emphasizes. MBI builds the creative and runs the retargeting campaign.

From Dry Cleaner Marketing

Does MBI build the creative or only run a dry cleaner's ads?

Both. The Facebook and Instagram creative and the campaign it runs in come from MBI: the local campaign promoting wash-and-fold or pickup-and-delivery convenience, and the Meta retargeting campaign for website visitors and social engagers.

From Dry Cleaner Marketing

What does Meta hold a dry cleaner responsible for as an advertiser?

Meta puts it on the advertiser: it is an advertiser's responsibility to understand and comply with the policies outlined in Meta's Advertising Standards, Meta's Terms of Service and any other applicable terms and guidelines, in addition to all local laws, regulations and, where applicable, self-regulatory advertising codes. A dry cleaner's wash-and-fold campaign runs under those standards.

From Dry Cleaner Marketing

How long does Meta's review take before a dry cleaner's ads run?

Meta's ad review process starts automatically before ads begin running, and is typically completed within 24 hours, although it may take longer in some cases. Ads may be reviewed again, including after they are live. A dry cleaner's pickup-and-delivery campaign goes through that review like any other.

From Dry Cleaner Marketing

What must a dry cleaner's Meta ads avoid promoting?

Meta's Advertising Standards state that ads must not promote products, services, schemes or offers using identified deceptive or misleading practices, including those meant to scam people out of money or personal information. A dry cleaner's wash-and-fold and pickup-and-delivery ads are written to that standard.

From Dry Cleaner Marketing

Who answers for a dry cleaner's campaign from start to finish?

One team. MBI is one company that plans, produces and delivers the work that brings in the next customer, from a single team in DeLand, Florida, where one team answers for the whole campaign — so a dry cleaner never adds a second point of contact.

From Dry Cleaner Marketing

Local Business Marketing

Fitness & Gyms

7 questionsTopics

What does the postcard in a gym's membership drive offer?

One clear next step. The neighborhood membership-drive campaign carries a clear membership or trial call to action, and membership postcards are used to reach households within a gym's local service area. MBI designs the card around that one call to action, prints it and mails it.

From Gym Marketing

Which decisions move the quote on a gym's membership postcard?

Producing a gym's membership postcard and mailing it are the two costs, and seven decisions move those two numbers, among them Quantity, Format and finished size, Paper and weight, and Postage, mail class, and sortation. The direct mail cost page, /capabilities/direct-mail/direct-mail-cost, sets out all seven for a gym.

From Gym Marketing

What happens to a gym's mailing list when a household moves?

A gym's membership postcard goes to updated addresses. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date by an approved method such as NCOALink or Address Change Service; mail bearing an alternative address format is excepted.

From Gym Marketing

How thick does a gym's membership postcard have to be?

Thick enough for the gym's chosen size. USPS requires a card more than 4-1/4 inches high or 6 inches long to be a minimum of 0.009 inch thick, and caps each stamped card, or each half of a double-stamped card or double postcard, at 4-1/4 inches high, 6 inches long or 0.016 inch thick.

From Gym Marketing

What has to stand behind the offer in a gym's ad?

The gym's own evidence. FTC guidance sets three rules: advertising must be truthful and non-deceptive, advertisers must have evidence to back up their claims, and advertisements cannot be unfair. Meta's advertising standards say ads must not promote products, services, schemes or offers using identified deceptive or misleading practices, including those meant to scam people out of money or personal information.

From Gym Marketing

Who prints the postcard behind a gym's membership drive?

MBI prints it and mails it. Printing at MBI is commercial and variable-data printing, in-house, and data, print and delivery have been in-house since 1989 — one company that plans, produces, and delivers … from a single team in DeLand, Florida.

From Gym Marketing

Local Business Marketing

Formalwear

6 questionsTopics

What is on a formalwear boutique's promotional flyer?

Current offers, sales and new stock — the three subjects the mail campaign is built on. Promotional direct-mail flyers carry them for an occasion or formalwear boutique, and the campaign is a current-offer, sale and new-stock direct-mail campaign. MBI designs the flyer, prints it and mails it.

From Formalwear Marketing

How recently must the addresses on a formalwear mailing be updated?

Inside the 95 days before a formalwear drop. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated by an approved method — Address Change Service and NCOALink among them — before a formalwear boutique's flyer drops; mail using an alternative address format is excepted.

From Formalwear Marketing

What size can a formalwear postcard be at card prices?

The commercial card-price standard for each postcard is no more than 6 inches high, no more than 9 inches long and no thicker than 0.016 inch. A formalwear boutique's card more than 4-1/4 inches high or 6 inches long must be at least 0.009 inch thick.

From Formalwear Marketing

What moves the cost of mailing a formalwear flyer?

Producing a formalwear boutique's flyer and mailing it are the two costs every quote resolves to, and seven decisions move those two numbers, among them Quantity, Format and finished size, Paper and weight, and Postage, mail class, and sortation. A formalwear boutique's quote is built from all seven, and /capabilities/direct-mail/direct-mail-cost sets them out.

From Formalwear Marketing

Who is responsible for what a bridal appointment ad says?

Advertisers are — Meta's advertising standards say advertisers are responsible for understanding and complying with all applicable laws and regulations, and that ads must not promote products, services, schemes or offers using identified deceptive or misleading practices, including those meant to scam people out of money or personal information. A formalwear boutique's bridal appointment campaign runs under those standards.

From Formalwear Marketing

Which four pieces does a formalwear campaign have printed?

Promotional flyers, postcards, bridal-show handouts and business cards. Printing at MBI is commercial and variable-data printing produced in house, and variable data can change names, offers, imagery, QR codes and other fields from piece to piece, so one run of a formalwear boutique's flyer can carry more than one offer.

From Formalwear Marketing

Local Business Marketing

Funeral Homes

7 questionsTopics

How is the household list for a funeral home mailing chosen and kept current?

A targeted preneed and community-awareness mailing starts with the households MBI selects. Each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, is subject to the Move Update standard: updated within 95 days before the mailing date by ACS, NCOALink or another approved method. Mail bearing an alternative address format is excepted.

From Funeral Home Marketing

What is the cost of a preneed mailing made of?

Producing a funeral home's preneed direct-mail piece and mailing it are the two costs behind every quote, and seven decisions move those two numbers - among them Quantity, Format and finished size, Paper and weight, and Postage, mail class, and sortation. All seven sit behind a preneed quote at /capabilities/direct-mail/direct-mail-cost.

From Funeral Home Marketing

What does the Funeral Rule say a funeral provider must tell callers?

Targeted preneed and community-awareness mail is designed to generate preplanning conversations. The FTC's Funeral Rule guidance for funeral providers states: “You must give consumers who telephone your place of business and ask about your prices or offerings accurate information from your General Price List, Casket Price List, and Outer Burial Container Price List.”

From Funeral Home Marketing

Who decides what a preneed campaign may offer?

A respectful Facebook preneed-information-request or state-approved licensed-consultation campaign is built with audience and state-rule safeguards, so which of the two asks a campaign carries is a state-rule question rather than a creative one. MBI plans, produces and delivers the campaign around that decision.

From Funeral Home Marketing

What may a funeral home's Facebook advertising not target?

Grief, death, or other private hardship. Meta campaigns for a funeral home support general trust-building, preneed guide or consultation requests, and RSVPs for genuine community events; they do not target grief, death, or other private hardship. Audience and state-rule safeguards sit on the campaign alongside that limit.

From Funeral Home Marketing

What do funeral homes hold preplanning seminars about?

Funeral-care providers explicitly market preplanning seminars, workshops and lunch-and-learns on topics such as funeral preplanning, cremation options, and grief support. A preneed lunch-and-learn or seminar campaign is the campaign MBI runs around one of them. The printed pieces a funeral home's campaigns can use - preplanning guides and booklets, grief booklets, guidebook series and pathway cards - are printed in-house.

From Funeral Home Marketing

What is a community-awareness campaign for a funeral home?

A targeted community-awareness or preneed direct-mail campaign is one of the three campaigns MBI runs for a funeral home. The mail is targeted preneed and community-awareness mail, designed to generate preplanning conversations. MBI plans it, prints it and delivers it, and the guides and booklets those campaigns can use are printed in-house too.

From Funeral Home Marketing

Local Business Marketing

Furniture

8 questionsTopics

Which campaigns does a furniture showroom run?

Two: a seasonal showroom clearance campaign, and an in-stock inventory carousel and local store-traffic campaign on Facebook and Instagram. The first is carried by oversized postcards to nearby neighborhoods; the second runs the in-stock inventory as local carousels and map or location cards to drive showroom traffic. MBI plans and runs both.

From Furniture Store Marketing

What does a furniture store's oversized clearance postcard carry?

Sale items, price-led offers, showroom hours and a location map. That card is targeted at the households in nearby neighborhoods, so one card names the sale, the offer, the hours and where the showroom is. MBI produces that card and delivers it to the addresses chosen for the drop.

From Furniture Store Marketing

Does an oversized furniture postcard still mail at card prices?

Only inside the USPS commercial card-price standard: no more than 6 inches high, no more than 9 inches long and no thicker than 0.016 inch for each postcard. A card more than 4-1/4 inches high or 6 inches long must be at least 0.009 inch thick. A clearance card past that maximum is outside the standard.

From Furniture Store Marketing

What goes into the quote for a furniture clearance mailing?

Producing the oversized clearance postcard and mailing it are the two costs, and seven decisions move those two numbers - among them Quantity, Format and finished size, Paper and weight, Data and personalization, and Postage, mail class, and sortation. A showroom's clearance drop is quoted against all seven at /capabilities/direct-mail/direct-mail-cost.

From Furniture Store Marketing

How are the addresses on a furniture store's mailing kept current?

The clearance card's addresses are matched against USPS change-of-address records before the drop. Each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, must be updated within 95 days before the mailing date by an approved method such as NCOALink; mail bearing an alternative address format is excepted.

From Furniture Store Marketing

What must a furniture store be able to back up in an ad?

Every claim in it. FTC guidance for small business states that advertising must be truthful and non-deceptive, that advertisers must have evidence to back up their claims, and that advertisements cannot be unfair - the rules a clearance offer and a price-led furniture ad have to meet.

From Furniture Store Marketing

What may a furniture store's clearance ad not do on Facebook or Instagram?

Meta's advertising standards state that ads must not promote products, services, schemes or offers using identified deceptive or misleading practices, including those meant to scam people out of money or personal information, and that advertisers are responsible for understanding and complying with all applicable laws and regulations. That standard covers a furniture showroom's clearance carousel.

From Furniture Store Marketing

Who produces a furniture store's printed pieces?

MBI does. Printing at MBI is commercial and variable-data work produced in house, and data, print and delivery have been in-house since 1989. Sale catalogs, showroom maps and price inserts sit alongside the oversized card the clearance campaign mails.

From Furniture Store Marketing

Local Business Marketing

General Retail

7 questionsTopics

What are the three campaigns behind a retail store's marketing?

A seasonal sale-event catalog or postcard campaign, a product or collection-launch Meta campaign with retargeting, and an exclusive-release or purchase-reward SMS campaign. All three are planned, produced and delivered by one team in DeLand, Florida, where data, print, and delivery have been in-house since 1989.

From Retail Store Marketing

What sets the price of mailing a retail store's sale catalog?

Producing the sale catalog and mailing it are the two costs every quote resolves to, and seven decisions move those two numbers, among them Quantity, Format and finished size, Paper and weight, and Postage, mail class, and sortation. The three not named here, and how they move a catalog drop, are at /capabilities/direct-mail/direct-mail-cost.

From Retail Store Marketing

What happens to a retail store's mailing when a customer moves?

A moved customer's address is updated before the sale catalog mails. USPS requires each address, except for mail bearing an alternative address format, in a mailing at commercial First-Class Mail presorted or automation prices or USPS Marketing Mail prices to be updated within 95 days before the mailing date by an approved method, NCOALink and Address Change Service among them.

From Retail Store Marketing

Is there a size limit on the postcard a retail store mails?

Yes. A retail store's sale postcard is specified against the USPS card-price standard: each stamped card or half of a double postcard is not more than 4-1/4 inches high, 6 inches long or 0.016 inch thick, and a card more than 4-1/4 inches high or 6 inches long must be at least 0.009 inch thick.

From Retail Store Marketing

Can a retail store text every customer on its list?

Only the customers who have opted in. CTIA's messaging principles say Message Senders should not use opt-in lists that have been rented, sold, or shared and should create and vet their own, and should ensure that Consumers have the ability to opt-out of receiving Messages at any time. The exclusive-release texts go to the store's own list.

From Retail Store Marketing

What backs up the claim on a retail store's sale ad?

The store's own evidence. FTC guidance for small business says advertising must be truthful and non-deceptive, that advertisers must have evidence to back up their claims, and that advertisements cannot be unfair; an ad is deceptive when a statement or omission is likely to mislead consumers acting reasonably under the circumstances and is material to their decision.

From Retail Store Marketing

Who is responsible for a retail store's ad on Facebook and Instagram?

The advertiser. Meta's advertising standards say advertisers are responsible for understanding and complying with all applicable laws and regulations, and that ads must not promote products, services, schemes or offers using identified deceptive or misleading practices, including those meant to scam people out of money or personal information. The store stays the advertiser behind its collection-launch ads.

From Retail Store Marketing

Local Business Marketing

Golf

7 questionsTopics

What does golf course marketing cover?

Three campaigns: a seasonal green-fee and group-booking offer campaign; a tournament, lesson-clinic, or themed-event registration campaign; and a tee-time, event, and promotion SMS campaign. Promotional mail, Facebook and Instagram campaigns, opt-in texts, instructional clinics and printing each get their own answer below.

From Golf Course Marketing

How is a green-fee offer mailer priced?

Producing a green-fee offer mailer and mailing it are the two costs inside every quote, and seven decisions move those two numbers, among them Quantity, Format and finished size, Paper and weight, and Postage, mail class, and sortation. A course's mailer is quoted against all seven, and the three not named here sit at /capabilities/direct-mail/direct-mail-cost.

From Golf Course Marketing

Which postal rule keeps a golf course's mailing list current?

Move Update. Each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, must be updated within 95 days before the mailing date by an approved method, among them NCOALink and Address Change Service; mail bearing an alternative address format is excepted. A green-fee offer mailer at those prices falls under it.

From Golf Course Marketing

What are the postal size limits on a tournament invitation card?

A card more than 4-1/4 inches high or 6 inches long must be a minimum of 0.009 inch thick. A stamped card, or each half of a double stamped card or double postcard, stays inside 4-1/4 inches high, 6 inches long and 0.016 inch thick. A tournament invitation card is specified against whichever applies.

From Golf Course Marketing

Can a golf course text a list it bought?

No. CTIA's messaging principles say Message Senders should not use opt-in lists that have been rented, sold, or shared to send messages, and should create and vet their own opt-in lists. They also say messages should be sent only after the Consumer has opted-in to receive them, which is where a course's tee-time texts begin.

From Golf Course Marketing

How truthful does a discounted green-fee offer have to be?

FTC guidance for small business gives three rules: advertising must be truthful and non-deceptive; advertisers must have evidence to back up their claims; and advertisements cannot be unfair. An ad is deceptive if a statement or omission is likely to mislead consumers acting reasonably under the circumstances and is material to their decision to buy.

From Golf Course Marketing

What is printed for a golf course's mail and its events?

Direct-mail postcards, tournament and clinic event invitations, and green-fee offer mailers. Printing at MBI is commercial and variable-data printing, in-house, and one company plans, produces, and delivers direct mail, print, digital campaigns, and seminar marketing from a single team in DeLand, Florida.

From Golf Course Marketing

Local Business Marketing

Jewelry

7 questionsTopics

What is a jewelry store campaign made of?

Three campaigns: a birthday and anniversary client campaign, an engagement-ring local Meta store-visit or lead campaign, and a sale-event direct-mail and paid-social campaign. MBI plans, produces and delivers the work behind all three from a single team in DeLand, Florida.

From Jewelry Store Marketing

What does a jeweler's birthday and anniversary campaign put in the post?

An automated birthday and anniversary mailer, addressed to a client. It is one of the two mailings a jeweler runs; the other is a locally targeted sale-event postcard carrying the store's own sale. MBI selects the addresses, prints both pieces and mails them.

From Jewelry Store Marketing

Where does a jeweler's permission to text come from?

From the client, before the first message. CTIA's messaging principles say Message Senders should support opt-in mechanisms and that messages should be sent only after the Consumer has opted-in to receive them, and that Message Senders should not use opt-in lists that have been rented, sold, or shared.

From Jewelry Store Marketing

What moves the number on a jewelry store mailing?

Producing a jeweler's postcard and mailing it are the two costs, and seven decisions move them, among them Quantity, Format and finished size, Paper and weight, and Postage, mail class, and sortation. A jeweler's quote is built from those seven at /capabilities/direct-mail/direct-mail-cost.

From Jewelry Store Marketing

Which claims do the FTC's Guides for the Jewelry, Precious Metals, and Pewter Industries cover?

The Guides apply at every level of the trade, retailers among them, and to claims and representations about industry products included in labeling, advertising, promotional materials, and all other forms of marketing, whether asserted directly or by implication. Misrepresenting a product's type, kind, grade, quality or treatment, among the aspects listed, is unfair or deceptive.

From Jewelry Store Marketing

What are the USPS size limits on a jewelry store postcard?

At card prices, a jeweler's card more than 4-1/4 inches high or 6 inches long must be at least 0.009 inch thick. Each stamped card, or each half of a double-stamped card or double postcard, must be no more than 4-1/4 inches high, no more than 6 inches long and no thicker than 0.016 inch.

From Jewelry Store Marketing

How does a jeweler's client list stay current when someone moves?

Against the postal file, before the drop. Each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, must be updated within 95 days before the mailing date by an approved method such as NCOALink or Address Change Service; mail bearing an alternative address format is excepted.

From Jewelry Store Marketing

Local Business Marketing

Music

7 questionsTopics

What goes on a music school postcard?

A discounted trial lesson, or the benefits of enrolling — and a QR code. Those are what the targeted card features, with online ads running in parallel. MBI plans the trial-lesson card, prints it and mails it.

From Music School Marketing

Does a music school's Facebook campaign have to run video?

No. A music school's enrollment campaign runs as a video campaign or as a trial-offer one, and MBI builds the creative either way. Meta's ad review process starts automatically before ads begin running, and is typically completed within 24 hours, although it may take longer in some cases. Additionally, ads may be reviewed again, including after they are live.

From Music School Marketing

Who prints the music school postcard, and who mails it?

One company. MBI plans, produces and delivers the work that brings in the next customer, from a single team in DeLand, Florida, and data, print and delivery have been in-house since 1989. Printing at MBI is commercial and variable-data printing, in-house.

From Music School Marketing

Which claims does a music school have to be able to back up?

Every claim a music school's card or ad makes. FTC guidance for small business says advertising must be truthful and non-deceptive, that advertisers must have evidence to back up their claims, and that advertisements cannot be unfair. An ad is deceptive when it is likely to mislead consumers acting reasonably under the circumstances and is material to their decision.

From Music School Marketing

Why does one music school's postcard quote differ from another's?

Producing the trial-lesson postcard and mailing it are the two costs behind every quote, and seven decisions move those two numbers — among them Quantity, Format and finished size, Paper and weight, and Postage, mail class, and sortation. A school can read the other three, and all seven together, at /capabilities/direct-mail/direct-mail-cost.

From Music School Marketing

How are the addresses on a music school mailing kept current?

Against the postal file, before a music school's trial-lesson drop. USPS Move Update requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date by an approved method, ACS and NCOALink among them. Mail bearing an alternative address format is excepted.

From Music School Marketing

Local Business Marketing

Pet Services

7 questionsTopics

What decides what a veterinary mailing costs?

Producing the postcard and mailing it are the two costs behind a veterinary quote, and seven decisions move those two numbers, among them Quantity, Format and finished size, Paper and weight, and Postage, mail class, and sortation. The cost page at /capabilities/direct-mail/direct-mail-cost takes a practice through each of the seven.

From Veterinary Marketing

Which clients may a veterinary practice message, and how is that recorded?

A veterinary practice's opted-in clients. CTIA's messaging principles say Message Senders should support opt-in mechanisms and that messages should be sent only after the Consumer has opted-in to receive them, and that Message Senders should also document opt-in consent by retaining seven kinds of data where applicable, among them the timestamp of consent acquisition and the consent acquisition medium.

From Veterinary Marketing

What has to be true of a veterinary practice's ad before it runs?

The FTC's three basic rules govern a veterinary practice's advertising: advertising must be truthful and non-deceptive, advertisers must have evidence to back up their claims, and advertisements cannot be unfair. Meta's advertising standards add that advertisers are responsible for understanding and complying with all applicable laws and regulations.

From Veterinary Marketing

Does a veterinary postcard still arrive after a household moves?

A veterinary practice's mailing file is refreshed before the drop. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date by an approved method such as NCOALink or Address Change Service; mail bearing an alternative address format is excepted.

From Veterinary Marketing

Is there a size limit on a veterinary practice's postcard?

A veterinary practice's new-client postcard and its reminder cards sit inside the USPS card-price standards. A card more than 4-1/4 inches high or 6 inches long must be at least 0.009 inch thick, and each half of a double-stamped card or double postcard is no more than 4-1/4 inches high and no more than 6 inches long.

From Veterinary Marketing

Who prints a veterinary practice's postcards, and who mails them?

MBI does both. Data, print and delivery have been in-house since 1989, so one team selects the households, prints the new-client postcard and the reminder cards and mails them, instead of a client coordinating three vendors.

From Veterinary Marketing

Who sees a veterinary practice's ad a second time?

People who have shown interest in the practice. A local Facebook and Instagram awareness or service campaign runs, then remarketing follows website and service visitors, so someone who looked at a service page and did not book sees the practice again. MBI builds the creative and runs both.

From Veterinary Marketing

Local Business Marketing

Photography

8 questionsTopics

What should a photography studio's postcard offer?

A session discount, on a seasonal card that leads with a photograph and carries a QR code. The drop goes to local families or to the studio's customer list. The card is designed, printed and mailed by MBI.

From Photography Marketing

How does a 6×11 photography postcard mail?

Not at card prices — 11 inches is over the card-price maximum. It mails as a machinable letter: not more than 11-1/2 inches long, or more than 6-1/8 inches high, or greater than 1/4-inch thick. Cards more than 4-1/4 inches high or 6 inches long, or both, must be a minimum of 0.009 inch thick.

From Photography Marketing

Can a wedding photographer target engaged couples on Facebook and Instagram?

Meta messaging and lead ads can, for wedding photography, target engaged couples in the service area and route enquiries to WhatsApp or another messaging destination. Meta's advertising standards say advertisers are responsible for understanding and complying with all applicable laws and regulations.

From Photography Marketing

How does a photography studio get permission to text a client?

By opt-in, before the first session text. CTIA's messaging principles say Message Senders should support opt-in mechanisms and that messages should be sent only after the Consumer has opted-in to receive them; entering a telephone number through a website and signing up at a point-of-sale are among the mechanisms. Message Senders should not use rented, sold or shared opt-in lists.

From Photography Marketing

How much does it cost to mail a photography postcard?

A seasonal photography postcard is quoted as two costs: producing the piece and mailing it. Seven decisions move those two numbers, among them Quantity, Format and finished size, Paper and weight, Data and personalization, and Postage, mail class, and sortation. /capabilities/direct-mail/direct-mail-cost takes a studio through each of the seven.

From Photography Marketing

What happens to a studio's client addresses when a family moves?

They are updated before the drop. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date by an approved method, Address Change Service and NCOALink among them. Mail bearing an alternative address format is excepted from the standard.

From Photography Marketing

What backs up the offer on a photography postcard?

Evidence the studio holds. FTC guidance says advertising must be truthful and non-deceptive, that advertisers must have evidence to back up their claims and that advertisements cannot be unfair; an ad is deceptive when a statement or omission is likely to mislead consumers acting reasonably under the circumstances and is material to a decision to buy or use the product.

From Photography Marketing

Who prints the postcards and the portfolio cards?

MBI does. Commercial and variable-data printing is in-house, and the formats behind a photography campaign are seasonal 6×11 postcards, photo-session discount postcards, QR-code mailers, and portfolio or promo cards. At MBI, data, print and delivery have been in-house since 1989.

From Photography Marketing

Local Business Marketing

Putt Putt

7 questionsTopics

What is a mini golf family-package campaign?

One of the three campaign concepts behind a mini golf course, named for the family package it advertises. Family-package content is also one of the things a mini golf course's Facebook and Instagram advertising carries, with local Meta awareness and retargeting, and what they are used for is to build familiarity and drive bookings.

From Mini Golf Marketing

What is a seasonal school-break campaign at a mini golf course?

A seasonal school-break or limited-time offer campaign. That is one of the three campaign concepts behind a mini golf course, with the family-package campaign and the birthday-party and group-booking campaign, and one team plans, produces and delivers it.

From Mini Golf Marketing

What does retargeting do for a mini golf course?

Retargeting is one of the things a mini golf course's Facebook and Instagram advertising carries, with local Meta awareness and family-package content. What they are used for is to build familiarity and drive bookings, and MBI plans, produces and delivers the campaign it belongs to.

From Mini Golf Marketing

Can a mini golf course text someone who has not opted in?

Not under CTIA's messaging principles, which say Message Senders should support opt-in mechanisms, and messages should be sent only after the Consumer has opted-in to receive them. They also say Message Senders should not use opt-in lists that have been rented, sold, or shared to send messages, and should create and vet their own opt-in lists.

From Mini Golf Marketing

How does someone stop a mini golf course's texts?

By opting out of the mini golf course's messages. CTIA's messaging principles say Message Senders should ensure that Consumers have the ability to opt-out of receiving Messages at any time, should support multiple mechanisms of opt-out, including phone call, email, or text, and should acknowledge and honor all Consumer opt-out requests by sending one final opt-out confirmation message per campaign.

From Mini Golf Marketing

What does a mini golf course have to be able to back up in an ad?

Its claims, a mini golf course's family-package offer among them. FTC guidance for small business gives three basic rules under the Federal Trade Commission Act: advertising must be truthful and non-deceptive; advertisers must have evidence to back up their claims; and advertisements cannot be unfair.

From Mini Golf Marketing

Which standards does Meta apply to a mini golf course's ads?

Meta's Advertising Standards. They say advertisers are responsible for understanding and complying with all applicable laws and regulations, and that ads must not promote products, services, schemes or offers using identified deceptive or misleading practices, including those meant to scam people out of money or personal information.

From Mini Golf Marketing

Local Business Marketing

Recreation & Entertainment

7 questionsTopics

Does a family entertainment center's mailed offer have a standard format?

No. Local personal-mail offers can be part of family-entertainment direct marketing, and no standard format is fixed for them. Where a venue's mailed offer is a card, the specification and production questions sit with postcard mailing services, and MBI plans, produces and delivers the piece a venue sends.

From Family Entertainment Center Marketing

What sets the quote on a family entertainment center's mailing?

Producing the mailed offer and mailing it are the two costs inside every quote, and seven decisions move those two numbers, among them Quantity, Format and finished size, Data and personalization, and Postage, mail class, and sortation. A venue that wants all seven before it approves artwork will find them at /capabilities/direct-mail/direct-mail-cost.

From Family Entertainment Center Marketing

Which postal standard applies when a venue's guest moves?

Move Update. Each address, except for mail bearing an alternative address format, in a mailing at commercial First-Class Mail presorted or automation prices or USPS Marketing Mail prices must be updated within 95 days before the mailing date by a USPS-approved method, among them NCOALink and Address Change Service. A venue's mailed offer runs against addresses updated that way.

From Family Entertainment Center Marketing

Which postal limits apply where a family entertainment center's mailed offer is a card?

Where a venue's mailed offer is a card, the commercial card-price standard is no more than 6 inches high, no more than 9 inches long and no thicker than 0.016 inch for each postcard, and a card more than 4-1/4 inches high or 6 inches long must be a minimum of 0.009 inch thick.

From Family Entertainment Center Marketing

Which records does a family entertainment center keep of a guest's opt-in?

CTIA's messaging principles say Message Senders should document opt-in consent by retaining seven kinds of data where applicable, among them the timestamp of consent acquisition, the consent acquisition medium, and the specific campaign for which the opt-in was provided. A venue's weekday promotions and limited-time offers for past guests rest on those records.

From Family Entertainment Center Marketing

Which three rules apply to a family entertainment center's advertising?

Three basic rules sit under the Federal Trade Commission Act, in the FTC's small-business guidance: advertising must be truthful and non-deceptive; advertisers must have evidence to back up their claims; and advertisements cannot be unfair. A venue's mailed offer and its advertising are both written to those three.

From Family Entertainment Center Marketing

How long does Meta's review of a family entertainment center's ad take?

Meta's ad review process starts automatically before ads begin running, and is typically completed within 24 hours, although it may take longer in some cases. Additionally, ads may be reviewed again, including after they are live. A venue's traffic, party/group and seasonal campaigns each go through it.

From Family Entertainment Center Marketing

Local Business Marketing

Restaurants

8 questionsTopics

What does a restaurant campaign from MBI cover?

Three campaigns: a grand-opening or new-menu neighborhood direct-mail campaign, a local Meta awareness, reservation or delivery promotion, and a time-sensitive opt-in SMS offer, event or loyalty campaign. Cooking classes and tastings are promoted where the concept fits, and ten printed formats — from menus to catering rack cards — sit behind all of it.

From Restaurant Marketing

Which decisions move the cost of a restaurant postcard mailing?

Producing a restaurant postcard and mailing it are the two costs every quote resolves to, and seven decisions move those two numbers — among them Quantity, Format and finished size, Paper and weight, and Postage, mail class, and sortation. A restaurant sees all seven at /capabilities/direct-mail/direct-mail-cost.

From Restaurant Marketing

Does a restaurant postcard still reach a diner who has moved?

Only if the address is current. The Move Update standard requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date; mail bearing an alternative address format is excepted. ACS and NCOALink are among the USPS-approved methods for a restaurant's neighborhood file.

From Restaurant Marketing

How big can a restaurant postcard be and still mail at card prices?

A postcard claimed at commercial card prices must be no more than 6 inches high, no more than 9 inches long and no thicker than 0.016 inch. A restaurant's coupon postcard sits inside that. A card more than 4-1/4 inches high or 6 inches long must be at least 0.009 inch thick.

From Restaurant Marketing

What has to happen before a restaurant sends its first text?

Message Senders should support opt-in mechanisms, CTIA's messaging principles say, and messages should be sent only after the consumer has opted-in to receive them; an opt-in should apply only to the campaign and message sender for which it was intended or obtained. A restaurant's offer, event and loyalty texts run on that basis.

From Restaurant Marketing

Which rules does Meta apply to a restaurant's offer ad?

Meta's advertising standards say ads must not promote products, services, schemes or offers using identified deceptive or misleading practices, including those meant to scam people out of money or personal information, and that advertisers are responsible for understanding and complying with all applicable laws and regulations. A restaurant's delivery or reservation promotion is written to that.

From Restaurant Marketing

Who prints a restaurant's postcard, and who mails it?

One company. MBI plans, produces, and delivers direct mail, print, digital campaigns, and seminar marketing from a single team in DeLand, Florida; data, print, and delivery have been in-house since 1989. Commercial and variable-data printing is in-house too, so the menus and the neighborhood postcard come from the same team.

From Restaurant Marketing

What does a restaurant print for a cooking class or tasting night?

Event print collateral. Cooking classes and tastings are education-led restaurant events that can be promoted with it, and the pieces a restaurant campaign can use include table tents, signs, posters and banners, flyers, and catering brochures and rack cards. MBI produces them.

From Restaurant Marketing

Local Business Marketing

Travel

7 questionsTopics

Does a destination mailing have a set price?

No. Producing a destination postcard or an itinerary brochure and mailing it are the two costs in every travel quote, and seven decisions move those two numbers, among them Quantity, Format and finished size, Paper and weight, and Postage, mail class, and sortation. The other three sit with them at /capabilities/direct-mail/direct-mail-cost.

From Travel Agency Marketing

What keeps a travel agency's mailing list current before a drop?

The USPS Move Update standard. Each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, must be updated within 95 days before the mailing date by an approved method such as NCOALink; mail bearing an alternative address format is excepted. That check runs before the destination piece is mailed.

From Travel Agency Marketing

Does a destination postcard have a size limit at card prices?

Yes. A postcard claimed at a commercial card price must be no more than 6 inches high, no more than 9 inches long and no thicker than 0.016 inch, and a card more than 4-1/4 inches high or 6 inches long must be at least 0.009 inch thick. The destination postcard is specified inside those limits.

From Travel Agency Marketing

May a travel agency text the number on a lead form?

Only after an opt-in. CTIA's messaging principles say Message Senders should support opt-in mechanisms and that messages should be sent only after the Consumer has opted-in, and list entering a telephone number through a website among the mechanisms; senders should not use rented, sold or shared opt-in lists. The qualification thread starts there.

From Travel Agency Marketing

Which rules cover what a destination package ad may claim?

Three basic rules under the Federal Trade Commission Act: advertising must be truthful and non-deceptive, advertisers must have evidence to back up their claims, and advertisements cannot be unfair. A dated package ad names a destination, a price and a deadline; the agency advertising them must have the evidence to back them up.

From Travel Agency Marketing

Who answers to Meta for a travel agency's ads?

The advertiser. Meta's advertising standards say advertisers are responsible for understanding and complying with all applicable laws and regulations, and that ads must not promote products, services, schemes or offers using identified deceptive or misleading practices, including those meant to scam people out of money or personal information. MBI runs the destination-package campaign inside those standards.

From Travel Agency Marketing

Who prints the itinerary brochure a travel agency mails?

MBI does. Printing at MBI is commercial and variable-data printing produced in house, and data, print and delivery have been in-house since 1989, so one team composes the personalized itinerary brochure, prints it and mails it.

From Travel Agency Marketing

Local Business Marketing

Wedding & Party Services

7 questionsTopics

At what stage does a wedding vendor's mail reach a couple?

At the newly engaged stage. Direct mail can target newly engaged couples with an offer, and the campaign that carries the piece is a newly engaged-couple direct-mail offer campaign. MBI designs the piece, prints it and mails it.

From Wedding Vendor Marketing

What is a wedding vendor's mailing quote built out of?

Producing a wedding vendor's mailed offer and mailing it are the two costs every quote resolves to, and seven decisions move those two numbers, among them Quantity, Format and finished size, Paper and weight, and Postage, mail class, and sortation. The other three sit with them at /capabilities/direct-mail/direct-mail-cost, where a wedding vendor's quote is built.

From Wedding Vendor Marketing

How long before a drop must a wedding vendor's addresses be updated?

Within 95 days before the mailing date. Each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, must be updated by a USPS-approved method - Address Change Service and NCOALink among them - before a wedding vendor's offer drops; mail bearing an alternative address format is excepted.

From Wedding Vendor Marketing

Which dimensions keep a wedding vendor's postcard at card prices?

USPS commercial card prices cover a postcard no more than 6 inches high, no more than 9 inches long and no thicker than 0.016 inch - the standard a wedding vendor's mailed offer is built to. A card more than 4-1/4 inches high or 6 inches long must be at least 0.009 inch thick.

From Wedding Vendor Marketing

What does Meta expect of a wedding venue's lead ads?

Meta's advertising standards say advertisers are responsible for understanding and complying with all applicable laws and regulations, and that ads must not promote products, services, schemes or offers using identified deceptive or misleading practices, including those meant to scam people out of money or personal information. A wedding venue's inquiry lead campaign runs under those standards.

From Wedding Vendor Marketing

What is a bridal-show lead capture and referral follow-up campaign?

One of three campaigns a wedding or party vendor can run. It joins the lead capture at a bridal show to the referral follow-up, and referral follow-up cards are among the four printed formats a wedding vendor can use. MBI prints them.

From Wedding Vendor Marketing

What is printed for a consultation and for a referral?

Consultation handouts and referral follow-up cards - two of the four formats a wedding vendor campaign can have printed, beside business cards and bridal-show postcards or flyers. Printing at MBI is commercial and variable-data printing, in-house, and variable data can change names, offers, imagery, QR codes and other fields from piece to piece.

From Wedding Vendor Marketing

Local Business Marketing

Wine & Vineyards

7 questionsTopics

Which campaigns does a winery run with MBI?

Three: a tasting-room tour, event or new-release campaign; a wine-club signup and repeat-visit campaign; and a paid Meta Reels or carousel campaign for tasting-room bookings and wine-club growth. MBI plans, produces and delivers them from a single team.

From Winery Marketing

How is a winery mailing quoted?

Producing a winery's tasting or event postcard and mailing it are the two costs every quote resolves to, and seven decisions move those two numbers, among them Quantity, Format and finished size, Paper and weight, and Postage, mail class, and sortation. /capabilities/direct-mail/direct-mail-cost takes a winery through each of the seven.

From Winery Marketing

How current do the addresses on a winery mailing have to be?

Each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, must be updated within 95 days before the mailing date by a USPS-approved method such as NCOALink or Address Change Service; mail using an alternative address format is excepted. A tasting invitation goes out against a file checked that way.

From Winery Marketing

Who can a winery send event and release texts to?

Message Senders should support opt-in mechanisms, CTIA's messaging principles say, messages should be sent only after the consumer has opted in, and senders should not use opt-in lists that have been rented, sold or shared. Consented messaging then carries winery events, new releases, VIP invitations and tasting experiences.

From Winery Marketing

What does Meta require of an ad that references wine?

Meta's policy states that ads that promote or reference alcohol must comply with all applicable local laws, required or established industry codes, guidelines, licenses and approvals, and include age and country targeting criteria consistent with Meta's targeting requirements and applicable local laws. MBI builds and runs the winery's paid tasting-room placement.

From Winery Marketing

Who prints the winery's tasting invitation, and who mails it?

One team. Commercial and variable-data printing is in-house at MBI, and data, print and delivery have been in-house since 1989. The winery postcard is one of the mailed pieces, and a postcard claimed at USPS commercial card prices must be no more than 6 inches high, no more than 9 inches long and no thicker than 0.016 inch.

From Winery Marketing

What kind of events does a winery hold for visitors?

Guided tastings, vineyard tours, food-pairing experiences and seminar-style wine education, which can attract and educate prospective visitors. Tasting invitations and event postcards are mailed formats for such a date, consented messaging is used for upcoming winery events, and paid promotion of a tasting-room Reel or carousel is used to drive event attendance.

From Winery Marketing