Healthcare & Wellness / Medical & Specialty Care

Audiology marketing that carries the free screening offer and the Better Hearing event invitation

Audiology marketing from MBI is targeted ZIP-code mail carrying a free hearing screening, a time-bound hearing-aid offer or a Better Hearing event invitation, Facebook campaigns that widen the same office event and collect RSVPs, and printed hearing-aid materials with a clear appointment call to action — planned, designed, printed, mailed and run by one team.

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Audiology marketing

What does audiology marketing include?

The short answer

Audiology marketing at MBI is three campaigns run for one practice: targeted mail carrying a free hearing screening, a time-bound hearing-aid offer or a Better Hearing event invitation; a Facebook campaign behind the practice's own office event; and the printed hearing-aid product and offer materials that go with them. One team plans, prints and mails all of it.

The three campaigns. The three researched campaigns for this vertical are a targeted direct-mail offer for a free hearing screening, a time-bound hearing-aid offer or a Better Hearing event RSVP; a Facebook office-event campaign promoting product demonstrations, free hearing-aid cleanings and clinician meet-and-greets with RSVP capture; and a seasonal hearing-care awareness or hearing-aid promotion campaign such as a hearing-aid cleaning or checkup or holiday communication messaging.

One team. MBI is one company that plans, produces and delivers from a single team in DeLand, Florida; data, print and delivery have been in-house since 1989.

direct mail marketing services digital advertising services printing services

Reel · Instagram

Mosaic Hearing Center
Clinician-introduction Reel: meet the person behind the listening, a clinician introduction; the clinician at her desk, the headphones and the fitting kit; the team page’s address.
Clinician-introduction Reel: meet the person behind the listening, a clinician introduction; the clinician at her desk, the headphones and the fitting kit; the team page’s address.

Meta carousel · Facebook

Hearing-technology carousel card: explore what fits your life; everyday, connection, confidence; the devices in their case.
Explore what fits your life.Everyday · Connection · Confidence
Hearing-technology carousel card: explore what fits your life; everyday, connection, confidence; the devices in their case.

Direct mail

Which households get the hearing aid mailer, and what does it offer?

The short answer

Hearing aid direct mail households in the ZIP codes the practice chooses. Targeted ZIP-code mailers carry free hearing screenings, time-bound hearing-aid savings and Better Hearing event invitations, so the piece arrives with a reason to call rather than a reminder that the office exists. MBI sets the ZIP-code targeting, designs the mailer, prints it and puts it in the post.

The documented mail. Targeted ZIP-code mailers are documented for this vertical for free hearing screenings, time-bound hearing-aid savings and Better Hearing event invitations.

45 CFR 164.508(a)(3) provides that a covered entity must obtain an authorization for any use or disclosure of protected health information for marketing, except if the communication is in the form of a face-to-face communication made by a covered entity to an individual, or a promotional gift of nominal value provided by the covered entity; and that if the marketing involves financial remuneration to the covered entity from a third party, the authorization must state that such remuneration is involved.

HIPAA Privacy Rule, 45 CFR 164.508(a)(3)

USPS Domestic Mail Manual 602.5 provides that each address, except for mail bearing an alternative address format, in a mailing at commercial First-Class Mail presorted or automation prices or USPS Marketing Mail prices is subject to the Move Update standard, and that each address and associated addressee used on the mailpieces in a mailing must be updated within 95 days before the mailing date with one of the USPS-approved methods, which include Address Change Service and the National Change of Address Linkage System (NCOALink).

USPS Domestic Mail Manual 602.5

targeted direct mail direct mail mailing lists postcard mailing services

Postcard · Direct Mail

Free-screening postcard: hear more of life; free hearing screening, Better Hearing community event; meet the clinician, try the technology, ask questions; reserve your seat; a clearer conversation starts here.
Free-screening postcard: hear more of life; free hearing screening, Better Hearing community event; meet the clinician, try the technology, ask questions; reserve your seat; a clearer conversation starts here.

Postcard · Direct Mail

Better Hearing event postcard: a practical conversation about hearing care and connection; date, time and location left open; RSVP for the next session; meet the hearing team, explore everyday listening questions, plan your next screening; save your seat, scan to RSVP; educational information only, appointment and event availability vary by location.
Better Hearing event postcard: a practical conversation about hearing care and connection; date, time and location left open; RSVP for the next session; meet the hearing team, explore everyday listening questions, plan your next screening; save your seat, scan to RSVP; educational information only, appointment and event availability vary by location.

Facebook and Instagram

What do audiology Facebook ads promote, and what do they collect?

The short answer

The office event, and RSVP sign-ups. Facebook ads widen an office event's reach and collect RSVPs, promoting product demonstrations, free hearing-aid cleanings and clinician meet-and-greets, and seasonal hearing-care themes run as paid advertising beside them. MBI builds the creative, runs the campaign, and hands the practice the RSVPs it gathers.

The documented ads. Facebook ads are specifically recommended for this vertical to expand office-event reach and collect RSVP sign-ups, and seasonal hearing-care themes are documented for paid advertising.

Meta's advertising standards state that advertisers are responsible for understanding and complying with all applicable laws and regulations, and that ads must not promote products, services, schemes or offers using identified deceptive or misleading practices.

Meta Advertising Standards

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Meta ad · Facebook

Office-event feed unit: come hear what’s new; free hearing-aid cleaning; meet the clinician, try the latest technology; reserve your spot; clearer conversations start here.
Come hear what’s new.Free hearing-aid cleaning · Meet the clinician · Try the latest technologyReserve your spot
Office-event feed unit: come hear what’s new; free hearing-aid cleaning; meet the clinician, try the latest technology; reserve your spot; clearer conversations start here.

Meta ad · Facebook

Seasonal checkup feed unit: stay connected this season; hearing-aid checkup and cleaning, keep conversations feeling easy; book your appointment; a little care goes a long way.
Stay connected this season.Hearing-aid checkup & cleaning · Keep conversations feeling easyBook your appointment
Seasonal checkup feed unit: stay connected this season; hearing-aid checkup and cleaning, keep conversations feeling easy; book your appointment; a little care goes a long way.

Office events

How does audiology event marketing invite a household to an office event?

The short answer

Two ways into the same room. A targeted ZIP-code mailer carries the Better Hearing event invitation, and a Facebook campaign widens that office event's reach and collects RSVP sign-ups. One team plans both, so the invitation in the post and the ad in the feed describe the same event.

Not a formal seminar. A formal seminar is not established as common for this vertical; the sources support informational office events such as product demonstrations, free hearing-aid cleanings and clinician meet-and-greets held before a hearing-aid decision.

seminar marketing services seminar direct mail

Two ways in

Kit · Printing

Better Hearing event kit: better hearing, better questions; meet the care team, explore everyday communication tips, bring your questions; the event page’s address.
Better Hearing event kit: better hearing, better questions; meet the care team, explore everyday communication tips, bring your questions; the event page’s address.

Printing

Which hearing aid marketing materials does a practice print alongside the mail?

The short answer

Printed hearing-aid product and offer materials carrying a clear appointment call to action, alongside the targeted postcards and mailers that go in the post. Commercial and variable-data printing happen in house at MBI, so the piece designed for the mailing and the piece handed across the front desk are one design.

The formats. The print formats documented for this vertical are targeted direct-mail postcards and mailers, and printed hearing-aid product or offer materials with a clear appointment call to action.

USPS Domestic Mail Manual 201.1.2.1 sets a card claimed at card prices at not less than 3-1/2 inches high, 5 inches long and 0.007 inch thick; a stamped card or each half of a double card at not more than 4-1/4 inches high, 6 inches long or 0.016 inch thick; a postcard at not more than 6 inches high, 9 inches long or 0.016 inch thick; and requires a card that exceeds 4-1/4 inches high or 6 inches long to be at least 0.009 inch thick.

USPS Domestic Mail Manual 201.1.2.1

printing services direct mail cost

Guide · Printing

Family conversation guide: start with a good conversation; notice, listen, ask, plan; a respectful guide for families exploring hearing care; the family page’s address.
Family conversation guide: start with a good conversation; notice, listen, ask, plan; a respectful guide for families exploring hearing care; the family page’s address.

Checklist · Printing

Better-communication checklist: make conversations easier to talk about; when is it hardest, what helps, what should I ask; the guide page’s address.
Better-communication checklist: make conversations easier to talk about; when is it hardest, what helps, what should I ask; the guide page’s address.

Seasonal hearing care

When does a seasonal hearing-care campaign run?

The short answer

Around whatever gives a patient a reason to come back in: a seasonal hearing-care awareness or hearing-aid promotion campaign built on a hearing-aid cleaning or a checkup, or on holiday communication messaging. Seasonal hearing-care themes run as paid advertising, and MBI plans the campaign, produces the creative and runs it.

45 CFR 164.501 defines marketing as making a communication about a product or service that encourages recipients of the communication to purchase or use the product or service, and provides that marketing does not include a communication made for certain treatment and health care operations purposes — among them a communication for treatment of an individual and one describing a health-related product or service provided by the covered entity — except where the covered entity receives financial remuneration in exchange for making the communication.

HIPAA Privacy Rule, 45 CFR 164.501

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Postcard · Direct Mail

Hearing-aid care postcard, 6 by 9: a little care goes a long way; bring your hearing devices and questions to a comfortable check-in; the care page’s address.
Hearing-aid care postcard, 6 by 9: a little care goes a long way; bring your hearing devices and questions to a comfortable check-in; the care page’s address.

Seasonal

Questions

Questions a hearing practice asks before it mails

Searched for hearing aid marketing, audiology practice marketing or hearing practice marketing? Same work, same answers.

  1. What is audiology marketing at MBI?

    Three campaigns run for one hearing practice: targeted direct mail offering a free hearing screening, a time-bound hearing-aid offer or a Better Hearing event RSVP; a Facebook office-event campaign promoting product demonstrations, free hearing-aid cleanings and clinician meet-and-greets with RSVP capture; and a seasonal hearing-care awareness or hearing-aid promotion campaign.

  2. What does the hearing screening mailer put in front of a household?

    A free hearing screening, a time-bound hearing-aid saving, or an invitation to a Better Hearing event. Targeted ZIP-code mailers carry all three, so a practice picks the offer that suits the month rather than mailing the same card all year. MBI selects the ZIP codes, designs the piece, prints it and mails it.

  3. How big is the postcard a hearing practice mails?

    USPS sets the limits. A hearing practice's postcard at commercial card prices must be no more than 6 inches high, no more than 9 inches long and no thicker than 0.016 inch. A card more than 4-1/4 inches high or 6 inches long must be at least 0.009 inch thick.

  4. What decides what a hearing aid mailer costs?

    A hearing aid mailer has no list price. Every quote resolves to two costs, producing the piece and mailing it, and seven decisions move those two numbers — among them quantity, format and finished size, paper, data and personalization, and postage and sortation. The direct mail cost page at /capabilities/direct-mail/direct-mail-cost takes them in turn.

  5. Does a hearing practice need a formal seminar?

    No. A formal seminar is not established for hearing practices. What fits is an informational office event — a product demonstration, a free hearing-aid cleaning, a clinician meet-and-greet — held before a hearing-aid decision. MBI markets that event by mail and on Facebook and gathers the RSVPs.

  6. Does a hearing practice need patient permission before it mails an offer?

    The HIPAA marketing rule turns on that question. Under 45 CFR 164.508(a)(3) a covered entity must obtain an authorization for any use or disclosure of protected health information for marketing, except a face-to-face communication or a promotional gift of nominal value. A hearing practice's ZIP-code mailer is addressed from household geography rather than from patient records.

  7. Who is responsible for what a hearing aid ad says?

    The advertiser. Meta's advertising standards say advertisers are responsible for understanding and complying with all applicable laws and regulations, and that ads must not promote products, services, schemes or offers using identified deceptive or misleading practices. The offer belongs to the hearing practice, and the hearing aid ad is built around it.

  8. How does the mailing list keep up when a patient moves?

    The file is updated before the drop. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or at USPS Marketing Mail prices, to be updated within 95 days before the mailing date using an approved method such as NCOALink or Address Change Service.

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Start an audiology campaign.

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What you needOptional, in your own words

The ZIP-code mailer carrying a free screening, a time-bound offer or a Better Hearing event invitation; the Facebook campaign behind the office event; the seasonal hearing-care campaign; the printed hearing-aid materials; and the practice they run for.

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