Retail & Local / Fitness, Beauty & Personal Services

Gym marketing for the membership drive and the people who viewed pricing but did not join

Gym marketing from MBI is three campaigns run for a gym: a neighborhood membership-drive campaign with a clear membership or trial call to action, a Meta membership-offer campaign plus retargeting for people who viewed pricing or otherwise did not convert, and a consent-based SMS promotional-offer campaign carrying time-sensitive membership and class offers to prospects or members.

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The drive

What runs in a gym membership drive campaign?

The short answer

Three campaigns. A neighborhood membership-drive campaign carries a clear membership or trial call to action. A Meta membership-offer campaign runs with retargeting for people who viewed pricing or otherwise did not convert. A consent-based SMS promotional-offer campaign carries time-sensitive membership and class offers to prospects or members. MBI produces the three of them for the club.

The three researched campaigns. The three researched gym campaigns are a neighborhood membership-drive campaign with a clear membership or trial CTA; a Meta membership-offer campaign plus retargeting for people who viewed pricing or otherwise did not convert; and a consent-based SMS promotional-offer campaign to drive prospects or members to time-sensitive membership and class offers.

One team. MBI is one company that plans, produces, and delivers campaigns from a single team in DeLand, Florida, and data, print, and delivery have been in-house since 1989.

direct mail marketing services local business marketing

The drive

Direct mail

Which households do gym direct mail postcards reach?

The short answer

Households within the gym's local service area. Membership postcards are used to reach them, and the campaign behind the drop is a neighborhood membership-drive campaign carrying a clear membership or trial call to action. MBI prints the card and mails it to those households.

What the sources document. Membership postcards are used to reach households within a gym's local service area.

USPS Domestic Mail Manual 602.5 provides that each address, except for mail bearing an alternative address format, in a mailing at commercial First-Class Mail presorted or automation prices or USPS Marketing Mail prices is subject to the Move Update standard, and that each address and associated addressee used on the mailpieces in a mailing must be updated within 95 days before the mailing date with one of the USPS-approved methods, which include Address Change Service (ACS) and the National Change of Address Linkage System (NCOALink).

USPS Domestic Mail Manual 602.5

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The service area

Postcard · Direct Mail

Neighborhood membership postcard: your neighborhood fitness club, start with a first visit, over a coached floor of members working through a group session.
Neighborhood membership postcard: your neighborhood fitness club, start with a first visit, over a coached floor of members working through a group session.

Postcard · Direct Mail

Membership postcard: still thinking about joining, your membership offer is ready, with classes, coaching and community as three marked icons, come back for a closer look at classes, coaching and community, and view membership options.
Membership postcard: still thinking about joining, your membership offer is ready, with classes, coaching and community as three marked icons, come back for a closer look at classes, coaching and community, and view membership options.

Facebook and Instagram

Who sees gym Facebook ads after viewing membership pricing?

The short answer

People who viewed membership pricing but did not join. Industry advertising guidance lists Meta ads and remarketing for exactly that audience, and the campaign is a Meta membership-offer campaign plus retargeting for people who viewed pricing or otherwise did not convert. MBI produces the creative for both layers and runs them.

What the sources document. Industry advertising guidance lists Meta ads and remarketing for people who viewed membership pricing but did not join.

FTC advertising guidance for small business states three basic rules: advertising must be truthful and non-deceptive; advertisers must have evidence to back up their claims; and advertisements cannot be unfair. It also states that an ad is deceptive if it contains a statement, or omits information, that is likely to mislead consumers acting reasonably under the circumstances and is material — that is, important to a consumer's decision to buy or use the product.

FTC, Advertising FAQ’s: A Guide for Small Business

Meta's advertising standards state that advertisers are responsible for understanding and complying with all applicable laws and regulations, and that ads must not promote products, services, schemes or offers using identified deceptive or misleading practices, including those meant to scam people out of money or personal information.

Meta, Advertising Standards

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Meta ad · Facebook

Retargeting feed unit: your stronger routine starts here, with strength, classes and community as three marked panels, better together along the foot, and a claim block carrying the club’s own pass address.
Your stronger routine starts here.
Retargeting feed unit: your stronger routine starts here, with strength, classes and community as three marked panels, better together along the foot, and a claim block carrying the club’s own pass address.

Meta carousel · Facebook

Classes and amenities carousel: train your way, with classes, strength and recovery as three marked panels — a coached group session, a lift on the platform, and the recovery room.
Train your way.
Classes and amenities carousel: train your way, with classes, strength and recovery as three marked panels — a coached group session, a lift on the platform, and the recovery room.

Reel · Instagram

Coach profile Reel: meet your coaches, a coach kneeling beside a member mid-lift on the club’s own floor.
Coach profile Reel: meet your coaches, a coach kneeling beside a member mid-lift on the club’s own floor.

After the pricing page

SMS

What has to be in place before gym text message marketing sends an offer?

The short answer

Consent. CTIA's messaging principles say message senders should support opt-in mechanisms and that messages should be sent only after the consumer has opted-in to receive them. The club's campaign is a consent-based SMS promotional-offer campaign, and fitness SMS guidance covers promotional offers sent to a wide audience, with legal safeguards for text marketing.

What the sources document. Fitness-industry SMS guidance specifically covers promotional offers sent to a wide audience, with legal safeguards for text marketing.

CTIA's Messaging Principles and Best Practices state that message senders should support opt-in mechanisms and that messages should be sent only after the consumer has opted-in to receive them, and that, depending upon the circumstances, a consumer might demonstrate opt-in consent to receive messaging traffic through several mechanisms, including but not limited to entering a telephone number through a website; clicking a button on a mobile webpage; sending a message from the consumer's mobile device that contains an advertising keyword; initiating the text message exchange in which the message sender replies to the consumer only with responsive information; signing up at a point-of-sale or other message sender on-site location; or opting-in over the phone using interactive voice response technology. Message senders should also document opt-in consent by retaining seven kinds of data where applicable, among them the timestamp of consent acquisition and the consent acquisition medium.

CTIA Messaging Principles and Best Practices

CTIA's Messaging Principles and Best Practices state that message senders should ensure that consumers have the ability to opt-out of receiving messages at any time, should support multiple mechanisms of opt-out including phone call, email or text, and should acknowledge and honor all consumer opt-out requests by sending one final opt-out confirmation message per campaign; and that message senders should not use opt-in lists that have been rented, sold, or shared to send messages but should create and vet their own opt-in lists.

CTIA Messaging Principles and Best Practices

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SMS

Promotional text, addressed from the club: you’re opted in for gym updates, reply YES for this week’s membership offer and class schedule; the YES, then the offer link and the card it opens.
Promotional text, addressed from the club: you’re opted in for gym updates, reply YES for this week’s membership offer and class schedule; the YES, then the offer link and the card it opens.

SMS

First-visit offer text: want a first-visit pass, reply YES; the YES, then the pass link written for that phone.
First-visit offer text: want a first-visit pass, reply YES; the YES, then the pass link written for that phone.

Before the text

Printing

What gets printed for a gym's membership drive?

The short answer

Membership-drive postcards. The piece behind a gym's drive is a postcard, and a postcard claimed at commercial card prices must be no more than 6 inches high, no more than 9 inches long and no thicker than 0.016 inch. Printing at MBI is commercial and variable-data printing, in-house.

The print format. Membership-drive postcards.

In house. Printing at MBI is commercial and variable-data printing, in-house.

USPS Domestic Mail Manual 201.1.2.1 sets commercial card-price physical standards at not less than 3-1/2 inches high, 5 inches long and 0.007 inch thick, with cards more than 4-1/4 inches high or 6 inches long, or both, required to be a minimum of 0.009 inch thick; at no more than 4-1/4 inches high, no more than 6 inches long and no thicker than 0.016 inch for each stamped card or each half of a double-stamped card or double postcard; at no more than 6 inches high, no more than 9 inches long and no thicker than 0.016 inch for each postcard; and within an aspect ratio (length divided by height) of 1.3 to 2.5, inclusive, with the exception that mailers may use an 11-inch by 8.5-inch sheet to create four identical-size postcards.

USPS Domestic Mail Manual 201.1.2.1

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One sheet, four cards

Sheet · Printing

Membership comparison sheet: choose your membership, with first visit, monthly membership and coaching support as three marked columns.
Membership comparison sheet: choose your membership, with first visit, monthly membership and coaching support as three marked columns.

Checklist · Printing

First-visit checklist: your first visit, made easy, with bring water, arrive early, meet your coach and choose your pace as four numbered panels.
First-visit checklist: your first visit, made easy, with bring water, arrive early, meet your coach and choose your pace as four numbered panels.

Sheet · Printing

New-member welcome sheet: welcome to the club, set your pace, find your people, keep moving, with get settled, meet your coach and train your way as three numbered panels.
New-member welcome sheet: welcome to the club, set your pace, find your people, keep moving, with get settled, meet your coach and train your way as three numbered panels.

Questions

Questions a gym asks before the drive mails

Searched for fitness club marketing agency, gym marketing agency or fitness center marketing? Same work, same answers.

  1. What does the postcard in a gym's membership drive offer?

    One clear next step. The neighborhood membership-drive campaign carries a clear membership or trial call to action, and membership postcards are used to reach households within a gym's local service area. MBI designs the card around that one call to action, prints it and mails it.

  2. Which decisions move the quote on a gym's membership postcard?

    Producing a gym's membership postcard and mailing it are the two costs, and seven decisions move those two numbers, among them Quantity, Format and finished size, Paper and weight, and Postage, mail class, and sortation. The direct mail cost page, /capabilities/direct-mail/direct-mail-cost, sets out all seven for a gym.

  3. What happens to a gym's mailing list when a household moves?

    A gym's membership postcard goes to updated addresses. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date by an approved method such as NCOALink or Address Change Service; mail bearing an alternative address format is excepted.

  4. How thick does a gym's membership postcard have to be?

    Thick enough for the gym's chosen size. USPS requires a card more than 4-1/4 inches high or 6 inches long to be a minimum of 0.009 inch thick, and caps each stamped card, or each half of a double-stamped card or double postcard, at 4-1/4 inches high, 6 inches long or 0.016 inch thick.

  5. Where does the consent behind a gym's promotional text come from?

    From the person, before the gym sends anything. CTIA's messaging principles say message senders should support opt-in mechanisms and that messages should be sent only after the consumer has opted-in to receive them, and that senders should not use opt-in lists that have been rented, sold or shared to send messages, and should create and vet their own.

  6. What has to stand behind the offer in a gym's ad?

    The gym's own evidence. FTC guidance sets three rules: advertising must be truthful and non-deceptive, advertisers must have evidence to back up their claims, and advertisements cannot be unfair. Meta's advertising standards say ads must not promote products, services, schemes or offers using identified deceptive or misleading practices, including those meant to scam people out of money or personal information.

  7. Who prints the postcard behind a gym's membership drive?

    MBI prints it and mails it. Printing at MBI is commercial and variable-data printing, in-house, and data, print and delivery have been in-house since 1989 — one company that plans, produces, and delivers … from a single team in DeLand, Florida.

Get started

Start a gym membership drive.

Say which campaign comes first and the area the club draws from. It goes to a real member of the MBI team, not a queue.

Who we reply toClub and phone are optional

What you needOptional, in your own words

The neighborhood membership-drive postcard, the Meta membership-offer campaign with its retargeting layer, or the consent-based promotional texts — and the printed pieces behind any of them.

Your answers will be reviewed by a real member of our team, not dropped into an automated pricing tool.