Retail & Local / Home, Fashion & Specialty Retail

Clothing store marketing built on the collection, the first purchase and the win-back

Clothing store marketing from MBI covers three campaigns for a clothing and apparel store: a new or seasonal collection launch, a first-purchase incentive with cart and product-view retargeting, and a segmented win-back campaign for lapsed customers — CRM-segmented postcards and first-look seasonal catalogs or self-mailers, with personalization that can be based on purchase or fit preferences, and opt-in texts for exclusive product releases.

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Direct mail

How does apparel direct mail use a clothing store's own customer file?

The short answer

Apparel direct mail here starts on the file the store already has. Win-back postcards go to CRM segments of it, and first-look seasonal catalogs or self-mailers carry a new collection; personalization can be based on what a customer bought or on fit preferences. MBI segments the file, prints the piece and mails it.

What the sources document. Apparel direct mail is used for CRM-segmented win-back postcards and first-look seasonal catalog or self-mailers, and personalization can be based on purchase or fit preferences.

One team. MBI is one company that plans, produces, and delivers … from a single team in DeLand, Florida; data, print, and delivery have been in-house since 1989, which is why one team can answer for a whole campaign instead of a client coordinating three vendors.

direct mail marketing services targeted direct mail personalized direct mail

Mailer · Direct Mail

First-look collection self-mailer: first look at the autumn edit, layer thoughtfully and wear often, with wool, twill, cotton and cashmere written beside the swatches, soft knits, relaxed shapes and rich texture, and the label’s own edit address at the foot.
First-look collection self-mailer: first look at the autumn edit, layer thoughtfully and wear often, with wool, twill, cotton and cashmere written beside the swatches, soft knits, relaxed shapes and rich texture, and the label’s own edit address at the foot.

Collection launch

What goes out in a clothing store collection launch campaign?

The short answer

The campaign is a new or seasonal collection launch, and its mailed piece is a first-look seasonal catalog or self-mailer. Collection-launch creative and product catalog ads are what Facebook and Instagram carry for it. MBI prints the first-look piece, mails it and builds the ads.

The three campaigns. Three campaign concepts are researched for this vertical: a new or seasonal collection launch campaign; a first-purchase incentive plus cart/product-view retargeting campaign; and a segmented win-back / lapsed-customer campaign.

postcard mailing services direct mail and digital marketing

Postcard · Direct Mail

Seasonal launch postcard, its address side showing: the autumn edit, a first look at new layers for cooler days, explore the collection, timeless, natural and made to last along the tear, and see you in the next chapter written across the message side.
Seasonal launch postcard, its address side showing: the autumn edit, a first look at new layers for cooler days, explore the collection, timeless, natural and made to last along the tear, and see you in the next chapter written across the message side.

Meta carousel · Facebook

Collection-launch carousel: choose your next favorite, with soft, structured and bold as three marked panels — fluid fabrics, gentle tones and effortless style; tailored fits, clean lines and timeless pieces; rich textures, daring details and own the moment.
Choose your next favorite.
Collection-launch carousel: choose your next favorite, with soft, structured and bold as three marked panels — fluid fabrics, gentle tones and effortless style; tailored fits, clean lines and timeless pieces; rich textures, daring details and own the moment.

Win-back

Who receives the postcards in a boutique customer win-back campaign?

The short answer

A segmented win-back campaign is aimed at lapsed customers, so the card goes to CRM segments of the store's own file rather than to strangers. Personalization can be based on purchase or fit preferences. MBI segments the file, prints the win-back postcards and mails them, and updates every address first.

USPS Domestic Mail Manual 602.5 provides that each address, except for mail bearing an alternative address format, in a mailing at commercial First-Class Mail presorted or automation prices or USPS Marketing Mail prices is subject to the Move Update standard, and that each address and associated addressee used on the mailpieces in a mailing must be updated within 95 days before the mailing date with one of the USPS-approved methods, which include Address Change Service and the National Change of Address Linkage System (NCOALink).

USPS Domestic Mail Manual 602.5

direct mail cost local business marketing

The win-back card

Facebook and Instagram

Where do clothing boutique Facebook ads follow a shopper?

The short answer

A clothing boutique here is the everyday-wardrobe store. Its ads follow the product a shopper looked at and the cart they left; the campaign also uses collection-launch creative and product catalog ads, with a first-order incentive for a cold audience. MBI builds the ads and runs the placements.

What the sources document. Apparel Meta advertising is used for collection-launch creative, product catalog ads, and retargeting for product viewers and cart abandoners; a first-order incentive is documented for cold audiences.

FTC advertising guidance for small business states that under the Federal Trade Commission Act advertising must be truthful and non-deceptive, advertisers must have evidence to back up their claims, and advertisements cannot be unfair; an ad is deceptive when it contains a statement, or omits information, that is likely to mislead consumers acting reasonably under the circumstances and is material to a consumer's decision to buy or use the product.

FTC, Advertising FAQ’s: A Guide for Small Business

Meta's advertising standards state that advertisers are responsible for understanding and complying with all applicable laws and regulations, and that ads must not promote products, services, schemes or offers using identified deceptive or misleading practices, including those meant to scam people out of money or personal information.

Meta, Advertising Standards

digital advertising services direct mail and digital marketing

Meta ad · Facebook

First-purchase feed unit: your first look, still thinking it over, 15% off your first order printed on the card, shop your picks, and curated, refined, yours along the foot.
Your first look.
First-purchase feed unit: your first look, still thinking it over, 15% off your first order printed on the card, shop your picks, and curated, refined, yours along the foot.

Reel · Instagram

Stylist-and-buyer profile Reel: meet the eye behind the edit, a buyer working a rail with the season’s board behind her, thoughtful pieces and everyday style, and the label’s own handle at the foot.
Stylist-and-buyer profile Reel: meet the eye behind the edit, a buyer working a rail with the season’s board behind her, thoughtful pieces and everyday style, and the label’s own handle at the foot.

Landing page · Web

Where the campaign sends a shopper who follows one of them: the new season, your way, a considered collection for the days ahead, with the label’s own new-collection address along the foot.
Where the campaign sends a shopper who follows one of them: the new season, your way, a considered collection for the days ahead, with the label’s own new-collection address along the foot.

SMS

When may clothing store text message marketing announce a product release?

The short answer

After that customer has opted in. CTIA's messaging principles say Message Senders should support opt-in mechanisms and that messages should be sent only after the Consumer has opted in. Exclusive product-release announcements, purchase rewards and loyalty messages are what opt-in texting carries for an apparel store.

What the sources evidence. Opt-in SMS is evidenced for exclusive product-release announcements, purchase rewards, and loyalty communications in apparel/ecommerce.

CTIA's Messaging Principles and Best Practices state that Message Senders should support opt-in mechanisms and that messages should be sent only after the Consumer has opted in to receive them, and list entering a telephone number through a website, clicking a button on a mobile webpage, sending a message containing an advertising keyword, and signing up at a point-of-sale or other Message Sender on-site location among the mechanisms by which a Consumer might demonstrate opt-in consent; Message Senders should also document opt-in consent by retaining seven kinds of data where applicable, among them the timestamp of consent acquisition and the consent acquisition medium.

CTIA Messaging Principles and Best Practices

CTIA's Messaging Principles and Best Practices state that Message Senders should ensure that Consumers have the ability to opt-out of receiving messages at any time, should support multiple mechanisms of opt-out including phone call, email or text, and should acknowledge and honor all Consumer opt-out requests by sending one final opt-out confirmation message per campaign; Message Senders should not use opt-in lists that have been rented, sold, or shared to send messages and should create and vet their own opt-in lists.

CTIA Messaging Principles and Best Practices

digital advertising services local business marketing

SMS

Win-back text, addressed from the label: we saved a few new pieces for you, reply YES for your private return-customer offer; the YES, then the offer link and the card it opens.
Win-back text, addressed from the label: we saved a few new pieces for you, reply YES for your private return-customer offer; the YES, then the offer link and the card it opens.

SMS

Collection-release text, addressed by first name: the new collection edit is ready, reply YES and we’ll send the lookbook link; the YES, then the lookbook written for that customer.
Collection-release text, addressed by first name: the new collection edit is ready, reply YES and we’ll send the lookbook link; the YES, then the lookbook written for that customer.

Only the opted in

Printing

Which printed pieces can a clothing store campaign use?

The short answer

Postcards, mini-catalogs and self-mailers, catalogs and promotional flyers. Commercial and variable-data printing is in house at MBI, and data, print and delivery have been in-house since 1989, which is why one team can answer for a whole campaign instead of a clothing store coordinating three vendors.

The print formats. The print formats researched for this vertical are postcards, mini-catalog/self-mailers, catalogs, and promotional flyers.

In house. Printing at MBI is commercial and variable-data printing produced in house.

USPS Domestic Mail Manual 201.1.2.1 sets the card-price physical standards at not less than 3-1/2 inches high, 5 inches long and 0.007 inch thick, with a card more than 4-1/4 inches high or 6 inches long required to be at least 0.009 inch thick; at not more than 4-1/4 inches high, 6 inches long or 0.016 inch thick for each stamped card or each half of a double-stamped card or double postcard; and at not more than 6 inches high, 9 inches long or 0.016 inch thick for each postcard, within an aspect ratio of 1.3 to 2.5 inclusive, with the exception that mailers may use an 11-inch by 8.5-inch sheet to create four identical-size postcards.

USPS Domestic Mail Manual 201.1.2.1

printing services direct mail cost

Postcard · Direct Mail

First-purchase postcard: a little something new, come find the pieces that feel like you, a shopper at the window with considered pieces and everyday favorites chalked on the board, and the label’s own visit address at the foot.
First-purchase postcard: a little something new, come find the pieces that feel like you, a shopper at the window with considered pieces and everyday favorites chalked on the board, and the label’s own visit address at the foot.

Guide · Printing

Fit-and-styling guide: find your feel, the right fit, the perfect layers and your kind of style, with fit, layer, style and care as four banded rows — relaxed through layered; base, mid, top and extra; everyday, work, weekend and night out; wash wise, shape and dry, refresh, wear and love.
Fit-and-styling guide: find your feel, the right fit, the perfect layers and your kind of style, with fit, layer, style and care as four banded rows — relaxed through layered; base, mid, top and extra; everyday, work, weekend and night out; wash wise, shape and dry, refresh, wear and love.

Kit · Printing

Loyalty welcome kit: welcome to the edit, your style notes start here, with ivory, rust, sage and blush on the swatch cards, timeless layers, natural feels and effortless pairings on the style notes, and the shirt, the knit, the trouser, the jean, the layer and the tee on the wardrobe card.
Loyalty welcome kit: welcome to the edit, your style notes start here, with ivory, rust, sage and blush on the swatch cards, timeless layers, natural feels and effortless pairings on the style notes, and the shirt, the knit, the trouser, the jean, the layer and the tee on the wardrobe card.

Questions

Questions a clothing store asks before it mails

Searched for clothing boutique marketing, boutique marketing or apparel marketing? Same work, same answers.

  1. What does MBI run for a clothing store?

    Three campaigns: a new or seasonal collection launch, a first-purchase incentive with cart and product-view retargeting, and a segmented win-back campaign for lapsed customers. The mailed pieces are CRM-segmented win-back postcards and first-look seasonal catalogs or self-mailers; Facebook and Instagram carry collection-launch creative and product catalog ads; opt-in texts carry product releases.

  2. What is a first-look mailer, and what does it carry?

    A first-look seasonal catalog or self-mailer — the printed piece behind a new or seasonal collection launch. It goes to the store's own customers, and personalization can be based on what a customer bought or on fit preferences. MBI prints the catalog or self-mailer and mails it.

  3. How does a store decide who gets a win-back postcard?

    By segmenting its own customer file. The win-back campaign is segmented and aimed at lapsed customers, and the postcards are CRM-segmented, so a store mails people it already knows rather than strangers. Personalization can be based on purchase or fit preferences.

  4. What does a first-purchase incentive do in a clothing campaign?

    It is the offer put in front of a cold audience: a first-order incentive on Facebook and Instagram, paired with cart and product-view retargeting in one campaign. MBI builds the creative for both halves.

  5. What moves the price of a clothing store mailing?

    Producing a win-back postcard or a first-look self-mailer and mailing it are the two costs behind any quote, and seven decisions move those two numbers, among them Quantity, Format and finished size, Paper and weight, and Data and personalization. /capabilities/direct-mail/direct-mail-cost names the seven and what each one moves.

  6. How does a clothing store collect the numbers it may text?

    From the customer, on the store's own opt-in. CTIA's messaging principles say Message Senders should support opt-in mechanisms and that messages should be sent only after the Consumer has opted in, and that Message Senders should not use opt-in lists that have been rented, sold or shared.

  7. How current does a clothing store's mailing list have to be?

    Every address behind a win-back drop is updated before it mails. USPS requires each address in a mailing at commercial First-Class Mail presorted or automation prices, or USPS Marketing Mail prices, to be updated within 95 days before the mailing date by an approved method, among them NCOALink and Address Change Service; mail bearing an alternative address format is excepted.

  8. Which claims does a clothing store's ad have to stand behind?

    A clothing store answers for whatever its ad says about the product or the offer. FTC guidance for small business says advertising must be truthful and non-deceptive, that advertisers must have evidence to back up their claims, and that advertisements cannot be unfair. Meta's standards say advertisers are responsible for understanding and complying with all applicable laws and regulations.

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Start a clothing store campaign.

Say which of the three campaigns it is, and which part of the file it goes to. It goes to a real member of the MBI team, not a queue.

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What you needOptional, in your own words

The new or seasonal collection launch, the first-purchase incentive with cart and product-view retargeting, or the segmented win-back for lapsed customers — and the printed pieces behind any of them.

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